1. Eapen John
eapen.johntvm@gmail.com
A-24,Kowdiar Gardens, Golf Links Road, Thiruvananthapuram 695003
Mobile : + 91 9895182929 ; Tel : + 91 471 2433672
WORK EXPERIENCE
Axis Bank Ltd January ‘09 till date
Manager (Operations)
Currently posted at Kottayam branch with total control on the day to day operations of the branch. The
role involves maintenance of registers, documents and reports.
• Cross-selling different investment products to the customers.
• Clearing activities of the branch.
• Handling RTGS and NEFT transaction.
• Resolving customer issues.
• Handling walkin customers at the branch.
• Was exclusively responsible for New Pension Scheme of the government for the branch.
• Handling gold loan activities at the branch.
• Monitoring the activities of the team members to ensure smooth operations of the branch as a
support for the branch operations head.
• Involved in FINACLE migration from the old version to the new version.
Business Banking Relationship Manager
The role involves aqusition of high value current accounts, deepening of the existing acccounts, advising
the customers on the various credit facilities available for the corporates, maintaining the relationship with
the customers by providing the services requested by the customers and providing solutions to the
customers for easy and smooth day to day banking activities. Providing Forex related services to the
customers and electronic data capture machines for the customers.
Deputy Manager (Operations)
Was instrumental in setting up a new branch at Kazhakuttam (Trivandrum). Was responsible for setting up
the operations and building business of the new branch. Effectively led the team to ensure business
targets are met. Was then posted to the Trivandrum Main Branch which has a GL size of Rs. 136 crore.
IndusInd Bank Ltd October ’07 –December ‘08
Joined as Deputy Manager and was the Branch Operations Head at the Kattappana branch.
 Check on cash retention at the branch.
 Reconciling accounts with other banks
 Handling clearing activities at the branch.
 Ensuring all KYC norms are adhered to for forms submitted for account opening.
 Daily checking of reports

2. Eapen John
eapen.johntvm@gmail.com
A-24,Kowdiar Gardens, Golf Links Road, Thiruvananthapuram 695003
Mobile : + 91 9895182929 ; Tel : + 91 471 2433672
 General housekeeping and safeguards
 Voucher checking.
 Reconciliation of important accounts.
 Checking of overdrawn accounts
ICICI Bank Ltd July ’04 – September ‘07
 Worked as senior officer in branch operations handling transactions for personal and business customers
and providing information regarding bank services.
 Charge of cash team and verification of transactions done by the cash team.
 Responsible for the operations of the Remittance desk.
 Has been a team member handling clearing.
 Entrusted with the handling of safe deposits and vault.
 Handled the training of new joinees in banking processes and finnacle. Has undergone training in
communication skills, inter-personnel effectiveness skills and personal effectiveness.
 Member of team for the roll out of customer wait time reduction via 30*30 and CRISP, while efficiently
processing transactions and selling additional services.
GE Capital International Services May ’03 – July ’04
 Worked as process associate in the finance BPO. Handled Corporate Card operations of GE Europe
and was responsible for monthly reconciliations.
 Helped reduce items of Suspense Account of Corporate Card operations from 750 items to less than 100
items.
 Handled General accounting work of Europe based GE Companies.
 Was responsible for VAT returns filing for Europe based clients.
Fraser & Ross/Delloitte Haskins & Sells July ’96 – Aug ’00
 Worked as article clerk and handled audits of client’s accounts. Clients include Apollo tyres, United
Breweries, Harissons Malayalam, Cochin Malabar Estates.
KEY PROJECTS AND ACHIEVEMENTS
 Recipient of “Shining Star” for mobilising the maximum amount of Fixed Deposits.
 Received award as a team member in reducing open items in accounts in GE.
 AMFI Certified.
 Working knowledge of Finnacle (Banking Software)in two versions.
 Performance of Selected Mutual funds were analysed and the marketing strategies of Geojit Securities
Ltd evaluated in the project titled “Performance evaluation of Mutual funds and Marketing strategies of
Geojit Securities” as part of MBA.
 Team member in the Electronic Transfer System software development project of Axis bank for
centralisation of ECS processing by sharing the ideas and giving suggestions in the development of the
software. The saftware has helped reduce the time for processing the ECS and also has eased the ECS

3. Eapen John
eapen.johntvm@gmail.com
A-24,Kowdiar Gardens, Golf Links Road, Thiruvananthapuram 695003
Mobile : + 91 9895182929 ; Tel : + 91 471 2433672
mandate management process. ECS mandates which were managed physically are now captured in the
software and can be viewed at any centre of Axis bank.
 Involved in Successfully implimenting CTS process for Axis bank in Trivandrum as the first district in
Kerala to impliment 100% CTS clearing. Was successful in rolling out the CTS process within the time
limit fixed by RBI and was the first bank to migrate 100% clearing in Trivandrum to CTS clearing.
 Team member in the project for developing software for bulk transactions ( Transfer, RTGS,
NEFT). The software helps the branch staff to do multiple transactins at a go instead of doing the
transactions individually and thus reduces the time taken.
EDUCATION
Apr ’93 - May’96 Bachelor of Commerce First Class
The Cochin College, Mahatma Gandhi University.
Aug ’00 - May ’03 Master of Business Administration First Class
GRD College of Management, Bharthiar University.
PERSONAL DETAILS
Nationality : Indian
Sex : Male
Date of Birth : 20th
August 1975
Religion : Christian
Father’s Name : Late Mr John Kurian
Marital Status : Married
Languages Known : English, Malayalam, Hindi