1. RICHARD CHANTRY
♦580-2222-9598 ♦mcprdept@hotmail.com
Technical Summary
Mac Mini runningWindows, MacBook Air,Mac Pro,PC
MS OSup to Windows10, MS WindowsServer
Office 365 / FlexNetManage Suite 2016 administration
Windowscommandline andbatchscripting
Active DirectoryManagement,Exchange Serveradministration, SBS2011 serveradministration
Virtual Machine setup
Egnyte drive installation andadministration
CiscoSwitches, VPN Tunnel,Conventional andCopperEthernet, FiberCable
Monowall, OpenWall (opensource networksecurity)
SIP/ VoIP, BlackBerry8000 seriessmartphones
Application software –Cleo(enterprise managedfiletransfer), ServiceCEO
Professional Experience
tempero.it consulting, San Francisco, CA Aug 2016 to present
SystemAdministrator / NetworkEngineer
Provide managedITservices, outsourced ITservices,and cloudcomputingservicestoclientsinthe San
FranciscoBay Area.
• Deliverprofessional servicestocustomers, installing,troubleshooting,and upgradingsoftware,
hardware,andnetworkingtechnologies.
• Use Windows8.1/10, Office 365/FlexNetManage Suite 2016 administration,Windowscommand
line andbatch scripting,Active DirectoryManagement,Exchange Serveradministration,SBS2011
serveradministration,Virtual Machine setup,Egnyte drive installationandadministration.
Richard Chantry Technologies, Pacifica, CA Jan 2006 to Aug 2016
Team Lead / IT Contractor
ProvidedITservicestoclientsincludingimplementingnew solutions,troubleshootingandupgrading
existinghardware,software,andnetworks.
• Completedactivities includingimage creationandinstallationandsubsequentgeneral Windows
administration,networkinfrastructureplanningandinstallations,general serveranddatabase
administration,hardware/software acquisitions,feasibilityandcosting,andextensive experience as
IT Team leadandeducating non-technical staff.
Clientprojects include:
Waste Managementof AlamedaCounty
• Ledan upgrade toWindowsXPof more than300 workstationsjustasMicrosoftwasdiscontinuing
supportfor Windows2000.
• Completedthe projectsuccessfullybytakingcharge of a teamof three contract techniciansasno
leaderhadbeenassigned.
Toy Talk
• Broughtin at the last minute tore-installtechnologyasthe companyrelocated,implemented the
systemtopowerthe entire office onwi-fiusingMacBook Airports.
• Setup systemsall inthe cloudand workedheavilywiththe infrastructure includingre-wiring.

2. RICHARD CHANTRY
♦580-2222-9598 ♦mcprdept@hotmail.com
TACTICAL TELESOLUTIONS, San Francisco, CA Dec 2012 to July 2013
Outsourced call centerfor Fortune500 companieswith a boutiqueapproach
Project Lead Caller
Assistedindiagnosisof system relatedissues,primarilyinvolvingCleo(enterprisedatatransfer
software) andcopperethernetasanearlyadopter.
BOOK HEALTHCARE, San Francisco, CA Oct 2011 to Mar 2012
Online service thatequipspatientswith the tools to find the righthealth care provider
Director of InformationTechnology
Managed majoroverhaul toresolve seriousinfrastructure issuesandimprove systemeffectivenessand
efficiency,configuredandimplementednetworkhardware andgatewayservers,installedand
programmedSIPphone system (VoIP) forcall centerusers,anddevelopedthe company’swebsite.
• WorkedwithengineerinIndiatotroubleshootillusive problemsandmaintainedeight-yearold
equipmentwhichincludedPCs,MacBookAirs,andMac Pros as well asCisco 48-port switches,using
fibercable toconnectto the serverandOpenWall fornetworksecurity.
• Managed to keepenoughworkstationsinworkingordertosupport 38 employees, maintaininga
workshoptorepairbrokenstationsandhave themreadyto cycle inas replacements whenneeded.
• Recruited andledemployees fromotherdepartmentstovolunteer off-hourstoperformsome of
the physical labor.Forexample,takingacubicle apartwasrequiredtoidentifyone stubbornissue.
ECOHAUL, San Francisco, CA Mar 2007 to Apr 2008
Waste removaland disposalbased on environmentally positivesolutionsthatkeep it outof landfill
Head of InformationTechnology
OversawIT,call center,and dispatchfunctionsincludingtechnologyintegrationfor12fieldpersonnel
and twooff-site offices,makingdowithaverylimitedbudgetandconflictingupdatesfromdiverse
vendors;eachdaybrought newchallenges.
• Maintained Mac MinisrunningWindows,PCs,andserversforservice software,off-site field
manager, VPN Tunnel,and monowall,anembeddedfirewall basedonabare-bonesFreeBSD.
• ConvertedcustomerdatafromSalesforce toServiceCEOasa fieldservice software tool tohandle
service calls, scheduling,dispatch,andbilling.
• MovedIT from owner’shome toa businessoffice;installed,maintained,andprovidedtechsupport
for all hardware,software,andnetworking.
• Integratedmobileapplicationstosupport12 fieldrepswithBlackBerry8000 seriessmartphones.
Education
BA, History, SonomaState University,Sonoma,CA Jun2003
Additional Training: Linux /Unix Shell Scripting