1. 16160 SW 84th Place 305-926-9967
RICHARD R. FERREYRA Palmetto Bay, FL 33157 rferreyra@bellsouth.net
Bilingual IT Manager with 18 years of IT experience,who has the following certifications:
Microsoft Certified Professional
CompTIA A+
CompTIA Network+
Cisco CCNA in progress
Skilled project manager withskillsincontractnegotiation
۰Negotiateda non-contractualwireless carrierswitch which increasedbandwidth forthe clinicians while saving thecompany
over24,000 dollars in capitalexpense.
۰Successfully planned anddeliveredthe installation oflowvoltage wiring on concurrentprojects fora newoffice and Inpatient
facility at Holy Cross Hospital.
Talented SystemsEngineerwitha strong focusincustomer service/relations
۰Provided tier2 & 3 support to eitherremote oronsiteusers.
۰Gained extensive experience supporting Windows XPand 7operating systems in virtualand non-virtualenvironments
۰Managed andsupported 300+and 400+ userenvironments while improving SLAs
Creative problemsolverwitha keeneye forproactive process improvement
۰ Implemented a Blackberry Enterprise Serverto deliverHIPAA compliant communication to over125 field users who
previously hadno access to emailincreasing efficiency andproductivityforall teams.
۰ Coordinated theimplementation ofa Citrix environment which improved the efficiency ofequipmentused byclinicians at the
bedside. Project improved moralofclinical staffand was accomplished while remaining 28% underbudget.
Over 18 years of experience in the Microsoft server and client environment
Open to domestic and international relocation/travel
Citrix and VMware experience
OpticalTel Coral Gables, FL
Manager of Support January 2016 – Present
۰Manage a support teamofover18 support agentsand 2supervisors.
۰Created a systemwith the use ofan Exchange mail account to simplify the company’s support mailboxand lowered response time
to customerrequests.Company is nowable to meet SLA for email response time
۰Configure Office 365 accountson users’PCs with the addition ofOneDrive
۰Provide supportforall of the userPCs (Windows7and Windows 10)
Precyse Solutions, LLC Alpharetta, GA
Project Manager August 2014 – November 2014
۰Provided as the main contactpointfora major medical facility in Pennsylvania throughout project initiation and deployment
۰Developed andmaintained project plansandotherrelated project materials using Microsoft Project,Microsoft Visio and
Smartsheet (web based projectmanagementtimeline tool)
۰Developed andmaintained communications between internaland externalproject stakeholders,includingstatus reports,issuelogs,
and managing expectations.
Catholic Hospice, Inc. Miami Lakes, FL
Manager of Information Systems July 2011 – August 2014
۰Managed an IT departmentof5 employees fora company ofover400 users and worked with a budget of1,000,000 dollars.
۰Researched,testedand implemented Mobile Iron,a mobile device management environment,to secure iOSand Android devicesin
the field which aligned the businesswith government regulations fordata security.
۰Upgraded theExchange mail serverin orderto optimize the use ofcurrent equipment andprovidethe organization with a stable
email environment.
۰Coordinatedthe implementation and assistedin the installand maintenance ofa Citrix environment which improved the efficiency
of equipment,the moralof clinical staff,and was completed 28% underbudget.
۰Implemented a Blackberry Enterprise Serverto deliverHIPAA compliant communication to over125field users who previously
had no accessto emailincreasing efficiency and productivity forall teams.
۰Replaced outdated laptops with newertechnology in turn increasing clinician’s productivity forbedside documentationin Suncoast
Solutions (EMR),which allowed ourcensusto growby over20%.
Bilzin Sumberg Baena Price & AxelrodLLP Miami, FL
Systems Engineer August 2008 – July 2011
۰Built and managed the Patch Authority serverfora centralized formof patching client and serveroperating systems.
۰Built and managed a PrismSuite serverby NewBoundary Technologies which captures installs.It saved theIT department
hundreds ofinstallation hoursand updates to over250workstations monthly.
۰Installed,updated and managedthe McAfee ePolicy Orchestrator.This serversaved many hours ofantivirus definition updatesfor
250+ workstationsand 50+servers.
۰Managed the Blue Coat ProxySGappliance to provide specific web filters to workstations in each department.

2. ۰Managed the ZscalerCloud Security web filterproxy interface which replaced the Blue Coat appliance giving the company a web
filtering systemwith redundancy
Aware License Protection Services asubsidiary of Cinium Partners Miami, FL
IT Manager November 2007 – August 2008
۰IT Managerfor3offices of 40+ users with remote users in Bostonand Chicago
۰Set up IT infrastructure fromground up (WindowsServer2003 32 and 64 bit environment.(Exchange 2007 Server).
۰Installed and configured Active Directory,Domain,DNS, DHCP, and FTPsite
۰Organized and deployed four web/SQLservers in a co-located facility in Virginia.
۰Hired and managed the workfor all technicalsubcontractors.
Sabio Information Technologies Miami, FL
Lead Network Engineer July 2006 – October 2007
۰Lead Network Engineerfor a managed service provider (40-50 clients and 13 of which were supported with “ManagedServices”)
۰Installed and configured Active Directory,Domain,IIS, DNS, DHCP, and FTPservers
۰Supported the following software:MSExchange 2003, SharePoint 2003 & 2007, Microsoft ISA 2000 & 2004, Symantec Backup
Exec (Veritas), NovastorBackup software,AVGantivirus,Symantec AVCorporate Ed.v10.x, Terminal Services
۰Configured Linksys andSonicWALLFirewall and Routers
Database Network Specialists Miami, FL
System Administrator March 2004 – July 2006
۰Remote troubleshooting andtechnicalsupport forclients fora managed service provider
۰TroubleshootPCs,printers,routers,switches,hubs,print servers,and voice overIPphones
۰Account managerfor4 clients
Florida International University Miami, FL
Field Technician June 2003 – March 2004
۰Provide University wide technicalsupport
۰Support forhardware,software,networkconnections andlogins,voice overIPphones, and printers
Tecmarine Lines, Inc. Ft. Lauderdale, FL
MIS Department July 1998 – July2002
۰Configured DSL modem, PBX phone systemand wireless networkfor Tecmarine Jamaica’s office in Kingston (May 2002)
۰Relocated Tecmarine Express’s localarea networkto a newlocation (April2002)
۰Representative forIT support in sistercompany,Tecmarine Express (TMX)(Oct.2000)
۰Helped build first Windows networkforTecmarine Lines (Sept.1998)
۰Technicalsupport for:Windowsapplications,network, AS400 mainframe software applications,printers (Win/AS400),hardware,
digital senders,faxmachines and copiers
EDUCATION
Florida International University Miami, FL
Management Information Systems
New Horizons Computer Learning Centers of South Florida Miami, FL
VMware (2011) / CompTIA Security+ (2015) / Microsoft Windows 2012 MCSA (2015) / Cisco CCNA (2015)
SKILLS
Networking:LAN/WAN,WLAN,VPN configurations,routers,switches,wireless access points,servers,Active Directory, network
security, intrusion protection, content filtering (Bluecoat appliance, Zscaler cloud based web filtering), NAT, port forwarding,
Windows printing Cat 5e,6 Cabling
Protocols: TCP/IP, DHCP, DNS, VoIP, FTP, POP, SMTP, IMAP, WINS, HTTP/S, RDP, Telnet, SSH
Switches/Routers: Cisco, 3COM, Netgear, Linksys, Motorola
Wireless: Aerohive, Linksys, Netgear
Firewalls & Gateways: Microsoft ISA Server, Instagate, Sonicwall, Netgear Firewall, Fortinet
Operating Systems: Windows 95- Windows 10, Windows Server NT - 2012
Virtualization: Design, support and troubleshoot VMware environments
Storage: SAN HP Storageworks, NAS Seagate & Western Digital appliances
Phone Systems: NEC, Avaya, Cisco
Mobile Communication: Blackberry, Android and Apple device configurations,
Mobile Device Management: Blackberry Enterprise, Mobile Iron, Good for Enterprise, and Airwatch
Business Replication and Redundancy: Symantec Backup Exec, Arcserve Backup, Novastor Migration and Backup, disaster
recovery, data management and archiving
Applications: Microsoft:Exchange Server, Office, Visio, Project, Terminal Server, SQL Server, IIS, Adobe Creative Suite, Norton
Antivirus,Norton Ghost, McAfee ePolicy Orchestrator, Symantec Antivirus Corporate (Client and Server), Symantec Endpoint
Protection (Client and Server), Patch Authority, PrismSuite by New Boundary Technologies, Suncoast Solution (EMR), Video
Editing Programs (Adobe Premier and Pinnacle Studios),DocumentManagement applications (Interwoven Worksite, Workshare
Compare document comparison solution), Viewmail for Outlook (visual voicemail), Citrix (Xenapp, XenDesktop, XenServer,
Netscaler Meta Frame Server)