1. Steven McGervey
(925) 399-2455 cell
SJMcgervey@gmail.com
Profile:
As a skilled engineer, I have eight years of experience operating as a part of a larger team of professionals. Ioperate w ellin goal
focused environments and quickly adapt to changing requirements and demands. I never lose site on my customers, and strive to
ensure they feelthat their issues are resolved. With multiple industry certifications and a craving to learn, I am an excellent addition to
any IT team.
Skills and Qualifications:
CompTia A+ and Net+ certified Aerohive certified w ireless administrator
MCP and MCTS Window s 7 Labtech remote monitoring software operation
NCIC Certification Ability to operate independently or in a group setting
Maintaining Window s and Apple computers Deployment of print servers and software programs
Extensive experience using/repairing copiers and printers Monitoring and troubleshooting Asigra backups
Maintenance of VMw are and Hyper-V VMs Vendor interaction and equipment procurement
Physicalmanagement of netw orkcables within a datacenter Installation of servers and KVMs
Planning and executing an IT office move Establishing and monitoring a colocation
Managing audio/video for companyw ide meetings Installing and managing access controlsystem
Strong customer service & communication skills Window s 7 and 8 installation and troubleshooting
Dell firew allmaintenance and management Managing a small team of professionals
Microsoft Exchange and Office 365 management Window s 2008 and 2012 installation and troubleshhoting
Work History:
Helpdesk Engineer
Clare Computer Solutions January 2016 to Current
I w as hired to filla contract-to-hire position in a major San Francisco Bay MSP. Maintaining 80% billable time w hile w orking 40 hour
w eeks, Iquickly fit into the team dynamic of the helpdesk environment. At this organization, my responsibilities included:
● Monitoring and troubleshooting Veeamand Veritas (formerly Symantec) backups on servers. This included storage issues,
conflicting programs, and issues w ith the backup software itself
● Managing a team of 6 engineers during managerial absences
● Balancing load across engineers using Connectwise management system
● Planning and executing Active Directory OU redesigns and cleanups
● Responding to Symantec, McAfee, and Trend Micro antivirus alerts
● User account management in Active Directory and AD synced Office 365 environments
● Management of emails and mail flow trouble shooting in Microsoft Exchange 2010 through Exchange 2016 and Exchange
Online
● Management of Wolters Kluw er CCH tax softwareduring tax season
● Responding to and managing Cryptolocker infections
● Managing Window s patching
● Operating w ith tools such as Continuum, Connectw ise, ADInfo and Treesize
● Managing clients frommajor accounting firms to home offices while maintaining a professionaland friendly environment
Junior Network Engineer
Nevtec Inc. December 2013 to January 2016
I w as hired on as a Level1 Technician. I w as promoted to the position of Junior Engineer w ithin 6 months. At this organization, my
responsibilities included:
● Monitoring and troubleshooting Asigra backups on servers. This included credentialerrors, locked systems, and issues w ith
the backup software itself
● Installing backup software and backup sets for client machines. This is on both Window s and Apple machines and included
credentialmanagement and vendor updating
● Window s Active Directory account management including account creation, account deletion, password reset, and access
issues.
● Outlook 2003 through 365 management and troubleshooting
● User data recovery and transferacrossplatforms
● Quickbooks software management
● IT audit assistance
● DNS record management
● Malw are and virus cleanup
● Dell Sonicw allfirewallmanagement, including firewallrules, NATtranslation, and content filtering
● Troubleshooting issues w ith user proprietarysoftware
Assistant System Administrator
Saama Technologies Inc. May 2012 to December 2013
I w as hired on as an assistant systems administrator. At this corporation, my responsibilities included:

2. ● Maintaining the entire collection of the laptops, VoIP phones and cell phones in the United States offices for a workforce of
almost 200 employees.
● Diagnosing remotely and in person all laptop issues, including hard drive errors, screen damage, and netw orkconnectivity
errors
● Adding and rerouting cabling betw een multiple Dell Pow eredge servers, a Pow ervault MD3000i SAN box, Pow erconnect
sw itchesand both Foritgate and Watchguard firewallboxes.
● Conducting emergency repairs during systemfailures, including replacing a failed SAN box controller and rerouting netw ork
cables to create separate collision domains.
● Addressing basic requestsfor virtualmachine creation and maintenance via vmWare’s vSphere, such as using templates to
create new VMs and allocating resources betweenVMs.
● Working on servers and laptops in a majority w indowsenvironment w ith limited w ork on Apple laptops and tablets as w ell.
● Interacting w ith vendors forIT resources, including purchasing laptops, cellphones, and datacenter resourceslike Raritan
KVMs, Fortigate firew alls, and Dell servers.
● Being the first levelof interaction for any technicalissues, evaluating and elevating problem tickets via Sysaid as necessaryto
the greater IT team.
● Managed improvement projects w ithin the office, including replacing Lifesize video conferencing equipment and replacing a
faulty KVM w ith a new Raritan iKVM.
● Took lead on moving the IT backbone for a 150 person office.
● Managed the move of 42 servers to a colocation.
Technology ServicesTechnicianII
RICOH AMERICAS CORPORATION April2011 to May 2012
Hired on as a master technician and joined an established team of professionalsand proceeded to demonstrate a great deal of value to
the company by tackling any problem presented. While w ith this corporation, my accomplishments included:
● Being responsible for maintaining over tw o hundred individualpieces of office equipment, in different environments, such as
home offices,large offices, and industrialplants, including major groups such as Adobe and the Santa Clara County offices.
● Working on a w ide variety of machines, fromsmall HP desktop laser printers to Ricoh 100 copy per minute multifunction
machines running in tandem in production environments.
● Installed the same types of equipment and diagnosed connectivity issues, including dead ports, duplicate static IPs w ithin
netw orks, and corrupt print queues.
● Worked on machinery fresh fromfactories as wellas rebuilding obsolete and out of production devices.
Technical Specialist
SHARP BUSINESS SYSTEMS May 2008 to April 2011
As a technician for this national office equipment company, I serviced multi-function printers and printers at customer’s locations
throughout the greater San Francisco Bay Area. Some of my key accomplishments w ithin this corporation include:
● Was selected to rehabilitate and maintain the company’s relationship w ith a major account in Southern California; requiring a
six month relocation. Demonstrated initiative, ability to operate independently, and commitment to
meeting that customer’s expectations. Established and maintained an MS Excel database for tracking equipment issues and
performance at this account. Effectively reported to management regarding the successof project.
● Evaluated as Exceeds Expectations in all performance appraisals.
● Numerous w ritten commendations fromcustomers.
Education:
7/2012-3/2014 NATIONAL UNIVERSITY
BACHELOR’S IN INFORMATION SYSTEMS
References Available Upon Request