This document is a resume for Ipinder Sekhon, who has over 10 years of experience in networking and technical support. They are proficient in software like Windows, Google Suite, and networking protocols. They have hardware skills like router and switch configuration, and printer and phone setup. Sekhon has a Bachelor's degree in Network and Communications Management and is pursuing CCNA certification. Their most recent role provided IT support to customers, installing and supporting Windows systems, and managing networks, policies, and hardware.

1. IPNINDERA SEKHON| 510-861-4190| sekhonrouble@gmail.com
1191 SilverMaple Lane. Hayward,CA 94544
Network Technician / Technical Support / IT Specialist
PROFESSIONAL SUMMARY
Dynamic and solution oriented IT Professional, offering over 10 years of networking and technical support experience. Proven
reputation as an effective collaborator who can build long lasting relationships with clients and team members. Proficient in
business operations as well as personnel management.
SUMMARY OF QUALIFICATIONS
SOFTWARE: Active directory, Google Product Suite, Windows XP, Windows 7, Windows 8/8.1, Windows 10, Avast for
business, MacAfee, Symantec, Remote desktop, Excel, Word, PowerPoint, Visio, Project, Outlook, Oracle Virtual Box
VMware Workstation, Server 2012, Firefox, Chrome, SolarWinds Network Performance Monitor, Avaya IP Phone
Management, Android, MS Lync, Software troubleshooting, port forwarding, network file sharing, configuring firewall rules
HARDWARE: Basic Cisco Switch and router configurations and troubleshooting, A/V installation and setup, Cisco IP
Phone, Xerox, HP Printers, Cable termination/installation(RJ11,RJ45,Coaxial), Hardware troubleshooting
PROTOCOLS: DHCP, DNS, TCP, UDP, IPv4, IPv6, SMTP, SNMP, RIP, ICMP, MAC, FTP, SFTP, TPFT, SSH, TELNET,
802.11, ARP
RELEVANT SKILLS: Technical Writing, asset tracking and inventory, Oscilloscope
SOFT SKILLS: Project Management, Team Training, Innovative, Presentations, Problem Solving, Product Development,
Management, Self-Motivated, phone support, collaboration
EDUCATION
DeVry University, Fremont, CA Graduate April 2016
Bachelor of Science in Network and Communications Management
Relevant Coursework
 Voice/VOIP Administration Lab  Scripting and Database Lab  Routing with Lab
 Networking with Lab  WAN Technologies with Lab  Switching with Lab
 Operating Systems- UNIX, Lab  PC Hardware and Software
Lab
 Computer Applications for Business
California State University Hayward Graduate June 2005
Bachelor of Arts in Business Administration
CERTIFICATIONS
Pursuing CCNA Exam Date August 24 2016
PROFESSIONAL EXPERIENCE
Speedee Oil Change and Tune Up, Castro Valley, CA September 2005 to November 2015
Service Writer and Network Support
Primary duties included providing daily IT support to clients and customers utilizing excellent customer service skills.
● Installing and supporting Windows XP/2003 in virtual environment.
● Basic configuration of the Desktop and IE.
● Configuring, managing, and maintaining hardware.
● Managing a network with local and group policies.
● Basic understanding of security, printer management, monitoring server performance, and troubleshooting disaster
recovery.
● Worked with DHCP, DNS and Group Policy
Saronix / Pericom Semiconductors, Menlo Park CA February 2003 to April 2005
Lab Technician
Responsible for testing semiconductor wafers under different frequencies and ensure wafers are tested in order to be
installed on the hardware of the chips.
● Cleaned semiconductor wafers using cleaning equipment, such as chemical baths, automatic wafer cleaners, or blow-
off wands.
● Placed semiconductor wafers in processing containers or equipment holders, using vacuum wand or tweezers.