1. RICARDO J. MERCADO ALVARADO
6288 Arlington Ct., Hidden Creek, Orlando FL 32807 rickieland@gmail.com 787-460-1222 / 787-955-0698
OBJECTIVE
Obtain a challenging position in an organization that can offer me the opportunity to contribute with my
experience and skills to the company’s strategic goals and objectives and that will allow me to grow in areas
related to my academic and professional background.
PROFESSIONAL EDUCATION
06/2015 - 10/2015 Maritime Welding Program - CDA Technical Institute, Jacksonville, FL
08/1998 - 05/2000 Electrician Technical Degree – Liceo de Arte y Tecnología de San Juan, P. R.
08/1996 - 05/1998 Computer Sciences – Interamerican University, P.R.
1993 - 1996 Calasanz College High School – Río Piedras, P.R.
WORK EXPERIENCE
02/2016 – Present Arrowpac – Jacksonville, FL - Logistic/Transportation Specialist
Handle every aspect of freight forwarding for the customers serviced. Provide ongoing support to customers via
telephone, computer, and other electronic means including service support, quoting, shipment tracking, shipment status
inquiries, service delays, special handling requests, billing, order resolution, and general customer relationship
management responsibilities. Prepare / create / enter orders based on customer’s specific business rules to determine if
the order will be accepted and will meet the customer’s expectations for pickup and delivery. Build a positive rapport
and relationship with assigned customer base in order to facilitate growth opportunities including incremental freight.
Communicate proactively with Customers, Management and Sales regarding orders in jeopardy, service exceptions, and
accessorial charges being incurred and general account issues. Bid on freight utilizing internet bid boards, emails, and
customer portals. Identify pickup and delivery expectations and record primary order dates and critical instructions into
the operating system. Review available capacity within the shipping region and schedule pickup/delivery appointments.
05/2002 – 03/2015 CSX Lines / Horizon Lines – San Juan, Puerto Rico. - Operations Clerk
Knowledge and experience in all aspects of the land/ocean transportation services operations area such as
customer service, documentation, hazardous cargo, bookings, operations, data entry and government
agencies requirements for inbound and outbound shipments. Support yard and marine activities. Experience
in functions such as: dispatch and receive containers, demurrage, freight charges collections and deposits,
claims and inspections, northbound/southbound documentation and data entry, containers Vessel boarding
assignment, outbound faxing, truckers insurance, SL-73 generating, car division transportation functions,
inventory control, basic accounting, mailroom and switchboard. Experience in providing administrative and
customer service support to Service Center Operations. Knowledge and experience in the preparation of
operations reports and Oracle systems applications data entry. All this always maintaining a safe and clean
work environment in accordance with company policies. Other duties as required.
06/2013 – 01/2016 Primavera Zero Corp – San Juan, Puerto Rico –Decanter Operator and Maintenance
Mechanic/Welder (Part time job)
Support the Primavera team in the preparation, cutting, welding, assembly, and integration of sludge
dewatering plug and play decanter skids and related components following structural/mechanical drawings and
welding procedures. Operation and maintenance of Alfa Laval’s sludge dewatering skids including decanters,
progressive cavity pumps, macerators, polymer preparation systems, conveyors, control panels, etc. Install,
repair, and maintain sludge dewatering equipment in contracts or at the Primavera shop.

2. 2000 – 03/2015 Hi-Tech Pest Management–Carolina, P.R. – Pest Control Technician (Part time job)
Pest Control activities such as inspections, reports, recommendation and treatments based on the specific Pest
Control Program designed for the customer for structure, perimeter, green areas and specific areas mainly to
large industries, pharmaceutical companies and also for commercial and domestic customers.
09/2000 – 12/2001 UNISYS – Hato Rey, P.R. - Warehouse Shipping Clerk (Contract Position)
General warehouse activities such as: Shipments delivery documentation preparation for local and
international orders, inventory control (receipts, adjustments, labeling, data entry), inventory movements,
material handling (packing and unpacking) for local and international customer’s requests.
PREVIOUS JOBS SKILLS
• Customer focused. Experience in responding to internal and external customer’s questions and
requests.
• Ability to adapt to changing customer requirements.
• Effective communications skills and interaction with customers, vendors and all levels of management.
• Knowledge and experience in the use of Personal Computers and related software.
• Ability to handle work requiring precision and attention to detail.
• Strong problem solving and time management skills.
• Available to work extended hours including nights and weekends as needed.
• Warehouse/Forklift and automated material handling and identification equipment experience.
• Bilingual – English and Spanish
QUALIFICATIONS / CERTIFICATIONS
• N.C.C.E.R Certifications Number - 13923121
• AWS S.E.N.S.E Level 1
• N.C.C.E.R Welding Level 1 & 2
• N.C.C.E.R Core Curriculum
• Qualified in accordance with OSHA, Haz-Mat, Hazwoper procedures
• N.C.C.E.R Basic Rigging
• First Aid, CPR, Oxygen Provider and AED Qualified
• CDA Technical Institute Offshore Survival Qualified
PROFESSIONAL / TECHNICAL EDUCATON SPECIFIC SKILLS
• SMAW-Shielded Metal Arc Welding Stick)
• GMAW-Gas Metal Arc Welding (MIG)
• FCAW-Flux Core Arc Welding
• GTAW-Gas Tungsten Arc Welding (TIG)
• Plasma Arc
• Track Torch
• Air-Carbon Arc Gouging
• Hand held Torches & Grinders
LICENSES/AUTHORIZATIONS
• Puerto Rico Class 9 Driving License 4030781 (Equivalent to US Class A CDL)
• TWIC Card