Monica S. Davis
1312 Pat Station Road
Starkville, MS. 39759
To secure a position that will enable me to use my strong communication & organizational skills,
customer service background and my ability to work well with others.
13 years of customer service field with proven aptitude for dealing with customers with complaints
while maintaining a professional appearance and attitude
Excellent written and interpersonal communication skills
Exceptional organizational skills with great attention to detail
Great multi-tasking and time management skills
Proficiency in the operation of a computer and a computer key board (35-40 WPM),office machines
(multi-line phones, multifunction copier machine, fax machine, postal meter; Extensive knowledge
of computer software programs such as Microsoft Word, Power Point, Excel and Internet Explorer.
Volunteer Front Desk Receptionist (6/2016-Present)
Prairie Opportunity Inc., Starkville, MS.
Performed a variety of clerical duties, answering the phones, relaying messages and forwarding
calls, copying and filing records, entering data into a computer, sending and receiving faxes,
preparing outgoing mail for distribution.
Room Attendant/Housekeeper (4/2015-1/2016)
LaQuinta Inns & Suites, Starkville, MS.
Replenished guest rooms and baths with amenities and supplies, and linen and terry according to
LaQuinta’s policies; Inspect rooms for repairs and fixtures that are not working properly (replace
batteries, light bulbs, etc.); Reports requests for repairs to supervisor or maintenance department;
After cleaning each room, report room status to front desk.
Support Specialist (11/2015-4/2016)
Execute the merchandise strategy; Replenish and restock the store; Receive and unload merchandise
from truck; Responsible for backroom standards; Execute signing and pricing; Assist customers.
Volunteer Customer Service Rep/Receptionist (8/2014-11/2014)
WIN Job Center, Columbus, MS.
Assisted claimants and visitors with resume preparation and editing, unemployment filing, and job
search activities; Performed a variety of clerical duties when needed, such as answering the
telephone, record filing, and operating office equipment (i.e. fax machine, multifunction copier
machine); Maintained a safe and clean work environment
Sales Advisor/Food Demonstrator (10/2012-08/2013)
CDS-Costco (Customer Demonstration Service), Hoover, AL.
Engage and inform Costco members of products and services provided by Costco
Highlight the Costco pricing value as well as show location of products and services
Give members free samples of products
Technical Support Agent – Dell YTT (09/2010-04/2012)
Sitel, Starkville, MS.
To provide 24-Hour phone-based technical support assistance
To setup in-home maintenance calls for customer
To sell items from dell.com
Direct Support Professional (3/2010-09/2010)
Rolling Hills Developmental Center, Starkville, MS.
Assisted individuals with mental and physical disabilities with regular daily activities
Monitored and assisted residents with personal care needs
Restaurant Team Member (09/2000-4/2010)
Papa John’s Pizza, Starkville, MS.
To answer inbound calls as well as maintaining in store maintenance
To place pizza orders as well as make pizzas
To operate cash register, countdown till, make store deposits
Associate’s ofApplied Science in Physical Therapy
East Mississippi Community College
High School Diploma
B.L. Moor High School
Received a Score of Silver for the National Career Readiness Certificate at East Mississippi
Community College in Mayhew, MS
Completed Pharmacy Technician Training- CMTE, East Mississippi Community College, in