Monica S. Davis
1312 Pat Station Road
Starkville, MS. 39759
Phone: (662)648-9613
d.monica92@gmail.com
OBJECTIVE:
To secure...
Volunteer Customer Service Rep/Receptionist (8/2014-11/2014)
WIN Job Center, Columbus, MS.
Assisted claimants and visitors...
ADDITIONAL QUALIFICATIONS:
Received a Score of Silver for the National Career Readiness Certificate at East Mississippi
Co...
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Monica' s New Resume

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Monica' s New Resume

  1. 1. Monica S. Davis 1312 Pat Station Road Starkville, MS. 39759 Phone: (662)648-9613 d.monica92@gmail.com OBJECTIVE: To secure a position that will enable me to use my strong communication & organizational skills, customer service background and my ability to work well with others. SUMMARY: 13 years of customer service field with proven aptitude for dealing with customers with complaints while maintaining a professional appearance and attitude Excellent written and interpersonal communication skills Exceptional organizational skills with great attention to detail Great multi-tasking and time management skills Proficiency in the operation of a computer and a computer key board (35-40 WPM),office machines (multi-line phones, multifunction copier machine, fax machine, postal meter; Extensive knowledge of computer software programs such as Microsoft Word, Power Point, Excel and Internet Explorer. WORK EXPERIENCE: Volunteer Front Desk Receptionist (6/2016-Present) Prairie Opportunity Inc., Starkville, MS. Performed a variety of clerical duties, answering the phones, relaying messages and forwarding calls, copying and filing records, entering data into a computer, sending and receiving faxes, preparing outgoing mail for distribution. Room Attendant/Housekeeper (4/2015-1/2016) LaQuinta Inns & Suites, Starkville, MS. Replenished guest rooms and baths with amenities and supplies, and linen and terry according to LaQuinta’s policies; Inspect rooms for repairs and fixtures that are not working properly (replace batteries, light bulbs, etc.); Reports requests for repairs to supervisor or maintenance department; After cleaning each room, report room status to front desk. Support Specialist (11/2015-4/2016) JCPenneys,Starkville, MS. Execute the merchandise strategy; Replenish and restock the store; Receive and unload merchandise from truck; Responsible for backroom standards; Execute signing and pricing; Assist customers.
  2. 2. Volunteer Customer Service Rep/Receptionist (8/2014-11/2014) WIN Job Center, Columbus, MS. Assisted claimants and visitors with resume preparation and editing, unemployment filing, and job search activities; Performed a variety of clerical duties when needed, such as answering the telephone, record filing, and operating office equipment (i.e. fax machine, multifunction copier machine); Maintained a safe and clean work environment Sales Advisor/Food Demonstrator (10/2012-08/2013) CDS-Costco (Customer Demonstration Service), Hoover, AL. Engage and inform Costco members of products and services provided by Costco Highlight the Costco pricing value as well as show location of products and services Give members free samples of products Technical Support Agent – Dell YTT (09/2010-04/2012) Sitel, Starkville, MS. To provide 24-Hour phone-based technical support assistance To setup in-home maintenance calls for customer To sell items from dell.com Direct Support Professional (3/2010-09/2010) Rolling Hills Developmental Center, Starkville, MS. Assisted individuals with mental and physical disabilities with regular daily activities Monitored and assisted residents with personal care needs Restaurant Team Member (09/2000-4/2010) Papa John’s Pizza, Starkville, MS. To answer inbound calls as well as maintaining in store maintenance To place pizza orders as well as make pizzas To operate cash register, countdown till, make store deposits EDUCATION: Associate’s ofApplied Science in Physical Therapy East Mississippi Community College Scooba, Ms. High School Diploma B.L. Moor High School Crawford, MS.
  3. 3. ADDITIONAL QUALIFICATIONS: Received a Score of Silver for the National Career Readiness Certificate at East Mississippi Community College in Mayhew, MS Completed Pharmacy Technician Training- CMTE, East Mississippi Community College, in Mayhew, MS.

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