1. Jordan Behan
320 Vinings Parkway
Smyrna, GA 30080
913-558-3772
Team Fard Inc. April 2015 - Current
Project Manager
 Ensure the construction project complies with all building codes and any other
legal or regulatory requirements
 Plan, budget, oversee and document all aspects of the specific project
 Set up the estimates, the budgets and the construction timetable for the owner and
develop the construction strategy
 Work closely with owner to make sure that the scope and direction of each project
is on schedule
 Keep and maintain specified budget, finishing a quality job under budget is
always preferred
 Recruit and hire all contractor and sub-contractors for the job
 Be able to perform all construction job functions, to ensure the job is done
correctly and to the highest quality, if contractors are not doing the job – do it
myself
 Shift focus from basic remodels and upgrades to full rehab projects
o Managed and completed several full residential rehabilitation projects
• Supervise and conduct individual residential projects and multi-team projects
• Serve as a support liaison between owner and subcontractors/vendors
 Organize construction documents in the planning/execution/close out stages
 Verify quality standards on projects
 Confirm and test material quality in regards to project suitability
 Plan and identify for project risks and manage them accordingly, keeping
everyone safe is a main priority
 Attended weekly progress meetings with owner to monitor construction progress
Flextronics Retail Technical Services 2003-2014
Market Manager
 Responsible for the daily operations of 5 Device Support Centers in the Atlanta,
GA Market
 Interacted with our client, fostering a solid partnership
 Provided guidance, direction and leadership to my DSC Managers and frontline
associates
 Drove consistent, positive customer service interactions to meet our clients
expectations and contractual obligations
 Oversaw all operational activities including, but not limited to: staff scheduling,
on the job training, development and administration/reporting

2.  Implemented positive recognition of performing associates and swift corrective
coaching/mentoring of underperforming associates.
 Traveled extensively to my locations within the market
 Fulfilled our headcount requirements by meeting the outlined hiring metrics
 Fostered a solid team environment by empowering my employees and increasing
their morale
 Managed our performance appraisal process along with training and development
of the associates
 Utilized our internal systems, software applications and client specific systems to
identify, report, track and manage trends within my market
Device Support Center Manager
 Managed the daily service operations for the Orlando, FL Device Support Center
 Provided leadership and development to the DSC employees
 Oversaw staffing and scheduling to ensure proper employee coverage
 Performed all opening and closing duties
 Daily reporting and cash management
 Inventory tracking, auditing and reporting
 Provided feedback and coaching to DSC employees
 Conducted employee meetings and huddles
 Performed annual performance appraisals on employees
 Conducted regular calls with Market Manager where applicable
 Assisted customers with any and all issues or concerns, while fostering a positive
atmosphere for customer satisfaction
 Conducted one on one’s with staff where applicable for coaching and
development
 Documented all employee attendance variances and interactions
 Worked with peers for personal growth and offered assistance where applicable
Territory Manager
 Managed the daily service operations for multiple locations within Kansas City
and Wichita, KS.
 Assisted the Regional Manager with all store operation activities such as
personnel requirements and operational procedures
 Tracked and reported personnel shifts and staffing changes
 Fulfilled headcount requirements by aggressive recruiting and staffing strategies
 Conducted meetings with employees to establish and review new cellular product
line
 Reviewed technical problems and procedures of service and recommend solutions
 Reviewed technical publications and articles to stay abreast of technical
developments within the industry
 Performed annual performance appraisals on employees
 Oversaw the mentoring portion of new associate orientation
 Oversaw monthly site location staff scheduling and sent to client for final
approval

3.  Compiled specific business metrics and reporting initiatives
 Extensive use of general software applications as well as specific client based
systems
 Consolidated and reviewed information for the purpose of disciplinary action
Technician
 Provided technical support for mobile devices and services on site for our client
 Assisted with all technical and customer service related issues or concerns face to
face with customers
 Diagnosed and repaired cellular devices and provided in person coaching to
customers on device usage
Jordan’s Handyman Services 1997-Current
Project Manager/Construction
 Self-employed
 Work on an on-call, as needed basis while maintaining my other full-time
employment for 15 years
 Created the actual LLC in the state of GA in 2015
o Prior to that operated in FL, as an independent contractor
o Obtained the LLC to legally hire others to work for me
 Completed all types of residential and business construction
 Basic remodels, rehabs, upgrades, pool construction, utility construction and
major appliance work
 Always focused on the quality and standards of the work completed
 No job is too big or too small for myself and/or my team to successfully complete
 Decided in 2015 to devote all my time to my passion in the construction industry