1. Sajeesh P Vellat
(Cell : +44 7754335920, Email : sajeesh.vellat1984@gmail.com)
OBJECTIVE:
To work as a part of dynamic team in an organization where hard work & sincerity are appreciated. I
aspire to work in an organization that teaches every day and encourages opportunities that utilizes my
skills in every area of competence and enhances my knowledge, and gives me a chance to be part of a
team that contributes towards the growth of the organization, thereby yielding both, job satisfaction and
professional growth.
EMPLOYMENT HISTORY:
OCWEN FINANCIAL SOLUTIONS Pvt. Ltd.
Operations Specialist / Compliance Auditor – HRC Operations Control (Oct, 2015 – Jan, 2017 )
The roles and responsibilities revolved around daily audit and control reviews on various functions within
the department. Also letters,email audits and conduct random loan level reviews to ensure there are no
gaps in the audits and controls. If any gap is identified, the same would be escalated to the process owner
for remediation. I have been instrumental in handling multiple projects throughout my stint as part of
operational control.
Effective 12/2015, I was identified as a potential candidate to own and monitor specific control reports. I
am responsible for maintaining controls and audits to ensure compliance with regulatory requirements for
specific processes aligned to me. This entails end to end monitoring, beginning from ensuring our policies
and procedures meet the supplemental directive in order to meet the regulatory requirements. Details:
• Creating and maintaining adequate controls to monitor the process and ensure compliance.
• If an exception has been identified, work with appropriate parties in remediating the failure.
• Identifying process opportunities and gaps to mitigate any potential risks.
• Working with different business units to ensure smooth process transition followed by
implementation.
• Communicating with various business units on changes and creating awareness on the impact
from the change.
• Responding to internal and external audit requests.
• Creating Policies and procedures that govern different regulatory requirements and ensuring they
reflect up to date and accurate information.
Worked on Vendor audits with vendors such as Loan Value Group, Notary GO, Nationwide, Globo and
Homeowner Preservation Foundation.
• Resolved vendor request and elevates received by email
• Researched and provided written responses to applicable vendor elevates within compliance
standards
• oversight of vendor processes through following:
• identifying process gaps
• identifying internal errors
• identifying vendor errors
• Actively participated in discussions to recommend changes which can create efficiencies and
streamline the process
2. • Invoice reconciliation to ensure the accuracy of itemized changes as outlined in the statement of
work
• Vendor scorecards
Home Retention Consultant (August 2009 – October 2015)
• Resolving non-performing delinquent mortgage loans facing foreclosure and bring it to performing
status. .
• Analyzing what would be the best resolution for the borrower and Ocwen.
• Verifying customer’s information through their financials documents and determines the reason
for delinquency and how they can come out from it. (using supporting documents)
• Make sure that the target is reached for the month and resolve as many loans as possible by
working out Mortgage modification, Repayment plan etc
• Worked on quality improvement initiative. Sent analysis reports on weekly basis for QA scores
<100 >=90
• Provided Floor Support to help resolve agent queries and help them handle calls more efficiently.
• Responsible to send out RHT/ Process updates to the team/department.
• Have been responsible to handle process training for the new joinees.
• Responsible to coach/mentor my team members to help them improve their Performance.
EPICENTER TECHNOLOGIES PVT LTD:
Collections Executive (November 2007 to August 2009)
• Collect payments for 1st and 2nd bucket(JP Morgan Chase/Washington Mutual – Sub Prime
market)
• Comply with federal law and the quality parameters
• Meet the targets every month
INFOSYS BPO PVT. LTD:
Senior Associate (February 2006 to August 2007)
• Assist the customers with general billing enquiries, upselling of telecom products and customer
retention. ( British Telecom)
• Providing Floor Support to help resolve agent queries and help them handle calls more efficiently.
• Worked on a project for email responses to the customer enquiries.
Key Skills and Competencies:
• Problem analysis, use of judgement and ability to solve problems efficiently.
• Ability to motivate and lead others in a team environment.
• Accuracy and attention to detail.
• Flexible, open to ideas and willing to learn.
• Proficient in prioritize tasks and workloads in order of importance, yet flexible to multitask when
necessary.
• Track record of delivering results with deadlines.
