1. Rebecca Plumridge
Customer Services and Sales Experience
Andover
bekiplum@btinternet.com - 07939 519316
I am currently working 20 hours per week Monday - Friday as my youngest son is due to start Secondary
School in September and he has additional learning needs. However, I am looking for part-time or full-time
roles within Customer Service, Administration or Sales Support.
WORK EXPERIENCE
Senior Consultant
Be Wiser Insurance - Andover
Responsibilities
Call Centre Sales Consultant (Insurance Broker). Dealing with In-bound Sales quotes and advising Customers.
Accomplishments
3rd Highest sales conversion in Department (all other members of staff full-time, whereas I work part-time
hours). Good rapport building with Customers and good relationships with other staff members in company.
Positive team member able to maintain a professional and motivated outlook for myself and others.
Skills Used
Rapport building, objection handling, customer services experience and assertiveness skills all used in this
role.
Customer Service Administration Assistant
GI Group Andover - Andover - June 2015 to August 2015
General office support to 2 Directors, Warehouse Team and Accounts.
November 2014 to June 2015 - Self Employed PA
I supported Private Clients with their Administration and Secretarial needs.
Due to family commitments I have previously worked in a variety of temporary and permanent roles including:
Nurse Plus, Hampshire County Council, The British Heart Foundation, Waitrose, Surrey County Council, RHS
Wisley Gardens, Touche Ross (EC1), The Priory Hospitals Group London and Grants of St. James's Guildford.
The variety of these roles has enabled me to develop many transferable skills within the Public and Private
Sector.
ACHIEVEMENTS
• I recently completed a Customer Service Administration Assistant contract where I supported 2 Directors
and the office in general. I notably highlighted how the company could save money on an inefficient external
contract and put in place a contact report between the Directors, Warehouse and Field Sales Team.
• I was previously awarded the title of Community Champion at The British Heart Foundation where I worked
as a Volunteer Customer Service Assistant and helped to promote fundraising activities and awareness.
• At Waitrose I was seconded from the Customer Service Helpdesk to a temporary Supervisor role on an ad
hoc basis when the store was under-staffed.
• I have worked as a Marketing Assistant and managed small projects including helping to organize Seminars
and organized a corporate function, namely a Floodlit Dinner for 120 people at Fountains Abbey in Yorkshire.
• Experience of running my own business.

2. • School Governor at Wolverdene Special School in Andover.
EDUCATION
Cert. CII in Professional Insurance Qualification
Be Wiser Acadamy - Andover
2015 to 2015
Diploma in Customer Service
Advance Learning Interactive Systems
2015
PTLLS Level 5 in Adult Teaching in the Lifelong Learning Sector
BBS Training
2014
SKILLS
Typing 70 wpm, Shorthand, Audio Typing