- Mark Ramsey has 14 years of experience in the hospitality sector, having worked his way up from team member to general manager at various establishments. - He is currently the General Manager at the Three Bells Brewers Fayre in Lymington, where he has increased turnover by 20% since taking the role in April. - Prior to this, he held various roles over 12 years with Whitbread PLC, including positions as assistant manager, kitchen manager, deputy general manager, and briefly managing the Glastonbury Brewers Fayre site without a GM.

1. Mark Ramsey - Curriculum Vitae
Personal Attributes
I have been working in the hospitality sector for 14 years now, since I left school. Working in this sector for so many years has
taught me to utilise my confident and outgoing personality, which enables me to build good relationships with my customers,
colleges and managers.
One of the most important skills that I have acquired over this 14 year period is my ability to adapt and learn, which encourages
me to take on new tasks and roles wherever possible. This characteristic has only been advanced through my most recent
positons at Whitbread as both Deputy and General Manager.
The different chapters of my hospitality career have taught me that I work well on my own when required, by keeping focused
and on target, particularly with General Management tasks. I have high levels of self-motivation which have lead me to become
much better at using my own knowledge in order to solve problems and find innovative solutions.
I have excellent communication that is essential when interacting with members of the public, both face to face or via the
telephone. This is a skill that I have obtained over many years through my previous employment and am grateful to be
confident in, because communication linked with high quality customer service will lead to satisfied and loyal customers.
Overall I am hard working, trustworthy and very eager to learn, I don’t give up easily so will persist to expand my knowledge in
all areas of any business. As a leader and manager of my own site, I am motivational and dedicated to the development and
investment in my team’s skills and knowledge but eager to drive sales and efficiencies in line with business targets through
teamwork and leading by example.
Current Employment
Whitbread PLC
General Manager - The Three Bells, Brewers Fayre
Apr 2016 – Present
After having successfully managed the Glastonbury Brewers Fayre for 8 months without a General Manager, I was eager to
obtain my own site as a General Manager. Now running the Three Bells in Lymington, I am responsible for managing the team
and the business in a manner that creates an efficient yet enjoyable working environment, aiding the delivery of the business
requirements and providing an excellent consumer experience to all of our guests at all times.
I have learnt that in order to do this it’s crucial that I invest my time into developing my employees. My training through PIGM
has given me the knowledge and experience to confidently manage a large team of both Front of House and Kitchen staff.
As an individual’s manager, I confidently hold 1-1 reviews, setting objectives based on personal and business needs in order to
develop individuals within the team and to create a succession plan within the business. I also have a good understanding of
employment law which allows me to discipline and take appropriate action when required.
As General Manager I have become responsible for the performance of my site, increasing turnover by 20% since arriving in
April.
Previous Employment
Whitbread PLC
Various Positions – Glastonbury Brewers Fayre
Apr 2014 – Mar 2016
I joined the Whitbread team at Glastonbury Brewers Fayre and was originally employed as a team member but quickly worked
my way through the ranks. My eagerness to learn coupled with my passion for hospitality means that during my time at
Glastonbury I was able to acquire all the skills required to progress my career. I have progressed from Team Member to General
Mark Ramsey | 3 Eileen Close, Street, Somerset, BA16 0SW
e: m.ramsey85@outlook.com | M: 07780450301 | H: 01458 441351

2. Manager since joining the Whitbread family with periods as Assistant Manager, Kitchen Manager and Deputy General Manager
along the way.
In my roles within Whitbread I have been responsible for all aspects of health of and safety around the business, and so have
developed a very high level of understanding off all health and safety compliance, this includes full EHO compliance. I’ve
completed the Level 3 Food Hygiene certificate and I am confident in kitchen record keeping, enforcing a high level of kitchen
hygiene throughout my team. I have also completed my BII cellar management course so that I have a good understanding of
how to keep the cellar in the best possible condition to comply with food safety legislation.
Throughout my career with Whitbread I have always been involved the day to day aspects of the business including handling
and being responsible for large amounts of cash, stock ordering and inventory counting. This has enabled me to build a high
level of understanding of how the P&L works. More recently I’ve become confident in reading and analysing the business P&L
and I am capable of using this information to make decisions that positively impact the business profit without effecting the
guest or team journey.
In 2015 I was nominated as 1 of only 20 people across the UK, by my Regional Manager to be enrolled in Whitbread’s
“Progressing into General Management” course (PIGM). This 9 month course is designed to equip mangers with the
fundamental knowledge and skills required to progress to General Management. Additionally, the course taught me about my
personal attributes and where I need to develop myself as a General Manager, and has enabled me to address and improve
aspect of my leadership style to increase performance.
Front of House Team Lead - The Unicorn Hotel, Somerton
Sept 2012 – Feb 2014
My main duties as Front of House Team Lead were to ensure that the highest quality of customer service that I can provide is
upheld at all times, ensuring that customers are given the best experience as possible whilst dining.
The Unicorn Hotel is a quaint country pub with a small team of employees, meaning that teamwork is a fundamental element
of the business’s success. Being a lead member of the front of house staff, I have responsibilities to lead a small team of waiting
staff, providing training and encouragement as well as being an authoritative figure when necessary. I feel that my leadership
skills have been improved through my role here. However, my main aim is always to maximise customer satisfaction, as so to
increase customer loyalty and hopefully promote the hotel and restaurant.
Duke of Normandie Hotel - Feb 2012-Sept 2012 Position: Bar Manager
Romford Wholesale Meats LTD - Nov 2011-Feb 2012 Position: Contract Beef Butcher
The Bear Inn, Street - Mar 2009- Nov 2011 Position: Key Holder Supervisor
Long Sutton Golf Club - Sept 2005- Dec 2008 Position: Front of House/ Cellar Manager
Skills and Qualifications
- NVQ Level 2 in Hospitality and Catering Management which I studied alongside my job at the time.
- BII level 2 in Public Licensing, Personal Licence holder
- Basic First Aid completed in 2015
- BII Certificate in Cellar Management
- Level 3 Food hygiene certificate, completed in April 2016
- Advanced employee Relations course completed in January 2016
- Full UK driving licence
Interests and Hobbies
I’m an avid follower of motor sport and football, but also enjoy being outdoors and regularly go on beach fishing trips, a hobby
that I’ve had interest in for many years. I also keep tropical fish and my tank is my main hobby. When not working shifts I also
enjoy playing snooker.