1. Samantha Gould
24 Victoria Road, Bradmore, Wolverhampton
Tel: 07817 251 125. Email: sammy.gould@outlook.com
Personal Summary
I am a hardworking and motivating team member who enjoys a challenge; working to maximise enjoyment and productivity. I also
work well in fast paced environments with a positive attitude in both my personal and working life. This allows me to focus well and
achieve my goals. I’m friendly and outgoing; alongside my love of spending time with and nurturing children, this makes me
approachable for both young people and adults. I enjoy learning and sharing my knowledge where appropriate and possible.
My career has been highly focused on Customer Service. The skills I have learnt and practised can be easily transferred to building
positive relationships with teaching staff, parents and children. I also have vast experience in management and administration duties
which have helped me develop the skills of attentiveness, patience, problem solving and social skills, all of which are fundamental in
the role as a Teaching Assistant.
I am currently studying towards gaining a qualification in Supporting Teaching and Learning at Level 2. My placement while studying
is at Castlecroft Nursery, set within the primary school. In addition to this placement, I also volunteer at another local primary school
as an assistant in Year 2. This is allowing me to gain further experience in a different school environment and within a different age
group, following the National Curriculum. In the near future, I also intend to gain experience in various learning environments to
further broaden my horizons.
Education & Qualifications.
 Currently studying towards Level 2 in Supporting Teaching and Learning (Teaching Assistant) to be completed June 2017.
 GNVQ Health & Social Care Intermediate: Distinction
 7 GCSE’s Graded A –C (Including Maths, English & Science)
 EDI Level 3 Certificate in Principles of Business and Administration
 NVQ Level 3 – Business administration
 3 A/S Level’s Graded B – D (Psychology, Spanish & Communication Studies)
Work Experience
Alongside my studies, I am working self employed as a Beauty Therapist. I also work as an Avon representative. Within both of these
businesses I am responsible for driving revenue, keeping costs reduced and building up my client base.
Client Services Manager - PDSA (March 2014 – September 2015)
My main responsibilities within this role are to champion customer service, lead a reception team of up to 8 receptionists and to
provide administrative support to the Senior Veterinary Surgeon (SVS).
 Manage all aspects of client services within the busy hospital, including reviewing and improving our service and resolving
client complaints and queries professionally and within a timely manner.
 Formulating local community relationships.
 Line manage the reception team.
 Organise and manage key activities and events, with support from other staff and departments. Wolverhampton’s most
successful open day to date was done under my management.
 Manage communication throughout the hospitals with all teams.
 Provide administrative support ensuring compliance with policies and procedures.
 Support the SVS to deliver the budget, working within set parameters and increasing income.
 Effectively implement and embed projects, initiatives and policy developments as instructed.
 Ensure compliance with risk assurance processes, particularly those related to reception and waiting room including; health
and safety, security, clinical governance, Royal College guidelines, data protection and eligibility.
 Maintaining staff training records and co-ordination of mandatory training.
 Finances including payroll, petty cash, invoice processing and supplier payments.
 Support the implement of the rebrand including introduction of new company values to hospital staff.

2. Reason for leaving: Change in personal circumstances.
Office Manager - Coalway Building Services Ltd (January 2013 – January 2014)
My role here was very varied and largely involves supporting the Company Directors. Duties included;
 General management of an office of 17 people for a company of around 100 personnel.
 Organising Management and Directors Board Meetings, taking minutes and distributing as required.
 Accreditation updates.
 PA role to Managing Director and CEO.
 Attendance to weekly finance meetings to support department.
 Completing Pre Qualification Questionnaires to allow the company to tender for contracts with new clients.
 Health & Safety Co-ordination, working alongside the Company H&S Advisor.
 Business administration support including; Human Resources, Fleet Management, DBS checks, Plant Management, Updates
and issuing of company profile document.
 Event organising. Including meetings, charity events, team building exercises and Christmas functions.
Reason for leaving: Liquidation of Company.
Administrative Assistant - Coalway Building Services Ltd (April 2010 – January 2013)
 Working within the Accounts department to process invoices and applications, make payments, petty cash and payroll.
 Fleet tracking; logging details such as vehicle maintenance, payments due and mileage.
 Control and ordering of stationary stock.
 Reception - Greeting visitors and handling telephone calls on a switchboard system.
 Compiling Operation and Maintenance Manuals.
 24 hour contact for tenant and client liaison to plan works and react to call outs, deploying engineers as required.
 Keep records of installations and small works and invoice upon completion.
Store Manager - Instant Cash Loans T/A The Money Shop (Sept 2006 – April 2010)
 Managing all areas of the business, ensuring smooth operations and meeting store targets; driving revenue, setting
incentives and producing effective Marketing Plans.
 Chaired daily team talks to inform staff of yesterday’s achievements and highlight any issues and staff recognition.
 Key event and activity organisation and promotion.
 HR: Including the recruitment, staff training, including my own skills development, disciplinary and dismissals.
 Handling of customer complaints.
 Regular store audits paying close attention to detail. I would communicate results and train staff if necessary.
 Champion customer service; completing Assessments and working with staff to aid them in excelling service standards.
Interests.
My main interests are spending time with friends and family, particularly my young sons, and charity fundraising. I have previously
taken part in treks of the Sahara Desert, The Great Wall of China, the Grand Canyon and completed a Skydive, all for various
charities. In October 2016 I hosted a sponsored walk for children in aid of Edwards Trust where I had over 60 people in attendance.
As the host, it was my sole responsibility to market the event, liaise with registered walkers and the local council, ensure the event
ran smoothly and handle the incoming cash for hand over to the charity. I also enjoy learning about and experiencing different
cultures, previously having held working Visas in Australia and Canada and a study period in Spain.