1. RESUME
Personal Particular
Name : Razali bin Mohamed Saad
NIRC : 580925-08-6103
Nationality : Malaysian
Age : 57 years
Date of birth : 25 September 1958
Gender : Male
Marital Status : Married
Race : Malay
Religion : Muslim
Health : Excellent
Height / Weight : 165 / 70 kg
Language Spoken : B. Malaysia / English / Japanese
Correspondence Address
No, 3 Jalan Bullion Mewah 7,
Taman Bullion Mewah,
68100 Sentul,
Kuala Lumpur
Contact Number : 012-6060270 (H/P)
E-mail Address : rmsaad58@gmail.com
zalieysaad@gmail.com

2. Academy Qualification
1. Diploma in Automotive Engineering.
2 Certificate of Japanese Language, Institute Technology Mara, Shah Alam (Oct
1989- May 1990) Certificate of Automobile Technology. Japan International
Corporation Agency
3 AVCC Technical Training Seminar. Audio Visual Consultant Center, Tokyo Japan
(June 1990)
4 Certificate of Automotive Engineering Advanced Technique Development Center,
Tokyo Japan (July- October 1990)
5 Certificate of Automobile Technology, Overseas Vocational Training Association,
Tokyo Japan (May 1990-Nov 1990)
6 Teaching Technique (Pedagogy) Certificate, Ministry of Human Resources (Jan
10, 1983 – Dec 12, 1983)
7 Malaysian Certificate of Education (1976)
8 Lower Certificate of Education (1974)
Training / Course Attended
1. Facilitator Certification (DESCUM).
2. Facilitator Skills Course (DESCUM) – June 2014
3. Certified RPL Accessor award by Great Britain College Consortium, United
Kingdom
4. NOSS Development Course (DESCUM) – April 2014
5. Train The Trainer Program at Suzuki Maruti India, Gorgaoun New Delhi,India
6. Induction Course PPL by Vocational Training Council Malaysia-April 2008
7. Society of Automotive Engineers – Construction and Use Rules for Motor
8. Induction Course PP/PPT by Vocational Training Council Malaysia -July 2004
9. Certificate of Supervisory (March 2003)
10. Induction Course PP/PPD by Vocational Training Council Malaysia-Nov2001
Technical Qualification (Internal)
1. Mitsubishi Motor-Galant Service Training (23 – 27 August 94)
2. 2nd Malaysia – Japan Auto Technical Seminar Kah Motor Sdn Bhd / Boon
Siew Sdn Bhd (July 1985)
3. Malaysia Skills Certificate – Advance Level (1997)
4. LLPPKK / NITTCB – Intermediate Level (August 1982)
5. Certificate of Institute Industrial Training (1981 – 1982)
6. LLPPKK / NITTCB –Basic Level (Dec 1979)
7. MARA Skills Institution Certificate, Johor Bharu (Jan 1979-June 1980)
8. Mitsubishi Motor-Galant Service Training (23 – 27 August 94)

3. Technical Qualification (External)
1. Maruti Suzuki India Limited, India – Suzuki Alto K series.
2. Suzuki Motor Corporation, Nagoya, Japan, Grand Vitara JB420 Series.
3. Suzuki Motor Corporation, Nagoya, Japan – SX4 RW 416 Series.
4. Suzuki Motor Corporation, Nagoya, Japan – Train The Trainer
5. Suzuki Motor Corporation, Nagoya, Japan – Swift Sport M16A Series
6. Multi Point Injection – Advance Level Mitsubishi Motor Corporation, Japan (Nov
1993)
Achievements
1. Certified NOSS Facilitator (DESCUM) CIAST, Ministry of Human Resource,
Malaysia.
2. Certified RPL (Recognition of Prior Learning) Assessor from Great Britain
College Consortium, United Kingdom.
3. Certified NOSS panel for Malaysia for Malaysia Skills Certificate for Sector TP-
500: Transportation
4. Certification of External Verifier (PPL) for Malaysia Skills Certification
Organization 2013 -2016
5. Certified External Verifier Officer for PPL-PPT (2013 – 2016)
6. Certified of Certification Verifier Officer for PP – PPT (2013 – 2016)
7. Expert Instructor Award (DPIN) from Ministry of Human Resource, Malaysia.
8. National Skill Competition –Final (Champion National Skills Competition) 1993
9. Conduct M-Car (Wira) Training for Proton Overseas Distribution (August 1993)
10. National Skill Competition- Final (Champion National Skills Competition)
1991
Skills.
• Software skills (word, Excel, power Point) and good presentation skills.
• Leadership, supervisory and management skills.
• Analytical, task solving and crisis management skills.
• Communication skills.
• Able to work independently
• Able to handle customer complaints
• Creative thinking
• A team player
• Project management skills
• Good interpersonal skills
• Facilitation skills

4. Project and Contribution to Malaysia.
No Area Level Date
&
vanue
Development
Activity.
(OS/OAS/CPC/C
P/CoCU/SP)
Remarks.
1
Automotive Production Management
4&5
11-
25/05/2015
Ibis
Hotel,Cheras
OS/OAS/CPC/CP
/SP
Facilitator
workshop
development
2
Automotive Production Management
4&5
13/08/2015
Ibis
Hotel,Cheras
CoCU
Facilitator
workshop
development
3
Automotive Accessory Installation
and Customization. 2&3
11-
12/05/2014
Ibis
Hotel,Cheras
OS/OAS/CPC/CP
/SP
Facilitator
workshop
development
4
Automotive Accessory Installation and
Customization. 2&3
21-
22/06/2014
Bangi,Selang
or
CoCU
Facilitator
workshop
development
5
Automotive Accessory Installation and
Customization. 2&3
16/06/2014
Bangi,Selang
or
NOSS
(OS/OAS/CPC/C
P/SP)
Project
Presentation
No Activity /
Contribution
Area
&Level
Date Vanue Involvement.
(co-Faci/Fasi/
Panel/Lecturer)
Facilitator
1 NOSS Development
NGV
(L1,L2&L3)
Feb 2005
Puast
latihan
bertauliah
Bangi
Panel JPK
2 NOSS Development
Automotive
Salemans
(L1,L2&L3)
Sept 2008
Wisma
Bangi
Panel JPK
3
Curriculum
Development
(Syllabus)
Automotive
(L1,L2&L3)
23 – 24
Mac 2009
Hotel
Emperor
Melaka
Facilitator ILP
4
Phase 1,Course of
Study Development
Automotive
(L1,L2&L3)
Mac 2011
Empress
Hotel
Sepang
Panel JTM

5. 5
Phase 2, COS
Development
Automotive
(TP 300-2)
25 – 29
Apr 2011
Prescott Metro
Inn,Kajang Panel JTM
6
Phase 3, COS
Development
Automotive
(TP 300-2)
9 – 13 Mei
2011
Hotel
Titiwangsa,C
ameron
Highland
Panel JTM
Employment History / Working Experience
1. Jan 2014 - till to date
Post Facilitator Descum (Contract)
Company Precious Galaxy Sdn Bhd.
Responsibilities
• Responsible to search for specialist panel for NOSS topic within specific
period allocated.
• Responsible to prepare Standard Practice (SP) documents, Competency
Profile Chart (CPC) & Curriculums of Competency Unit (CoCU) according
to the format given by Department of Skills Development Malaysia (DSD).
• Cooperation with Quality Control Panel as required by the company.
• Responsible for “Proof Reading“ to the SP, CPC, CP & CoCU drafts
before printed and published.
• Attended and presented NOSS draft according to the date fixed by
Department of Skills Malaysia.
• Communicated with Project Organizer for an arrangement on centralized
workshop for NOSS development.
• Meeting coordinator for the Technical Committee Standard Evaluation for
the discussion together with The Secretariat of the Project and Monitoring
officer from DSD.

6. 2 May 2011 – Dec 2013
Post Head of After sales
Company EON Automart Sdn Bhd.
Responsibilities.
• Oversee the whole operations of After sales Division.
• Ensuring After Sales department achieve its target, reviewing monthly
sales and profit performance, departmental financial performance etc.
• Generating gross profit by maximizing number of labour hours sold and
product sales for after sales
• Involvement in management meetings, budgets and service department
strategy
• Formulate departmental budget, conduct operative planning, develop and
use various reporting tools to facilitate the department planning and
controlling
• Plan, develop and monitor the service operations, the dealer Standards
assessments by the principal, assist with the updating of service parts
standards as necessary and reviewed as when required. The ability to
utilize the workshop to maximum capacity.
• Plan and fully utilize the workshop for routine service, project/restoration
or PDI work.
• Dealing with dissatisfied customers and managing complaints.
• with any customer complaints pertaining to product reliability, assist
dealers and customers alike to find resolution to these complaints
• Building strong relationships with external customers and securing long
term business
• Leading after sales service team to deliver exceptional customer.
• Co ordinate the service department in to a tight, efficient and customer
focused operation.
• To perform business development, Sales and marketing activities of After
sales Service and handle business relationships with the principal for any
campaigns/promotions.
• Planning service marketing events and campaigns.
• To assist with the facilitation and implement of after sales marketing
related activities and the retail network and ensure that all activities are
coherent in direction.
• Administer online marketing promotions tool for dealer network, manage
and handle with the provider to achieve the aim of upholding standards at
retail levels and maximize customer satisfaction.
• Assist with after sales related market research and recommend
improvement measures with the aim of continuously enhancing customer
satisfaction with after sales service.
• Build, lead, motivate, support and develop a highly successful team of
product with the objective of achieving the set target.
• Enhance customer satisfaction by providing effective training to retail
network and resolving technical issues.

7. • Any other duties and responsibilities that the Management might impose
from time to time.
3 May 2009 – April 2011
Post Head of Parts Operations
Company Suzuki Malaysia Automobile Sdn Bhd
Responsibilities.
• Responsible to plan and implement department strategies, activities and
directions which focus to the goal of minimize cost; maximize profit and
increasing customer’s satisfaction.
• Responsible to plan and setup new SOP in order to improve
department/unit performance, activities and output.
• Responsible to monitor and control all parts department resources to
optimum level.
• Responsible to allocate and set the job description for every subordinate
under parts department.
• Responsible to provide weekly, monthly and yearly report from every area
to top the management.
• Responsible in preparing, monitor and control departmental budget by
maintaining and increasing focus and effort in achieving company
goals/objectives without ignore the company/group policy and ethic.
• Responsible to ensure achievement of departmental KPI base on Spare
Parts Sales, Cost Efficiency, Profit Margin, Inventory Position, Back Order
Ratio and Delivery Lead Time
4. May 2005 – April 2009
Post Head of After sales
Company Suzuki Malaysia Automobile Sdn Bhd.
Responsibilities.
• To develop and execute strategic & tactical service marketing plan and
strategies energize, lead and drive service team to meet service sales
objective and profit targets.
• Ensuring After Sales department achieve its target, reviewing monthly
sales and profit performance, departmental financial performance etc.
• Development of a Dealer Performance Improvement Programs to
measure, evaluate and improve the capabilities of nationwide dealer
network.
• Administer online marketing promotions tool for dealer network, manage
and handle with the provider to achieve the aim of upholding standards at
retail levels and maximize customer satisfaction.
• To identify, establish and develop potential 3S dealer network nation wide.
• Establish and set service dealer target/KPI and monitor the performance.

8. • Ensure dealers adhere company policy, service process and procedure.
• Conduct dealer audit and assessment on Corporate Image, service
procedure and other requirements.
• Implementation and cultivate Kaizen and 5S culture.
• Carry out monthly dealer visit and advice/report on findings.
• Establish, organize and support dealer development network program to
ensure dealer meet their KPI/target/profit.
• Develop and deliver progress reports, proposals, requirements
documentation, and presentations.
• Establish and Implement standard operating procedures (SOP)
• Carry out directions/instructions from Senior Management/Board of
Directors as per business requirements from time to time Monitor
competitors After sales movements within the export markets and brief
relevant parties
• Monitor service staff in compiling any After sales related data into
report/presentation formats
• To carry out internally /externally for any After sales special
projects/campaign undertaken
• Coordinate and conduct soft skill CS training to dealers
• Preparation of competitor benchmarking templates/formats; Parts,
Service, Warranty, Body shop etc
5. October 2004 - April 2005
Post Automotive Training Executive
Company Times Academy
Responsilities
• Manage, design, develop, coordinate and implement training
programs / structure based on National Occupational Skills
Standard Division (NOSS).
• Prepare Written Instruction Material (WIM) such as Lesson Plan,
Information Sheet, Work sheet, Assignment sheet, test sheet and
evaluation sheet.
• Determine the number of apprentice that can be accepted based on
the logistic and available equipment
• Design and prepare educational aids and equipments.
• Draw up global training schedule to be conducted at all Apprentice
programs
• Prepare assessment and examination schedule
• Ensure training are in-line with NOSS and the industry
requirements
• Choose appropriate training methods per case (simulation,
mentoring, on the job training, professional development classes
etc)
• Implement standard operating procedures (SOP)
• Conduct training on SOP compliance

9. • Advise Learning and Development department on the progress of
the training program
• Prepare monthly training reports for management update
6. Jan 2003 – September 2004
Post Service Manager
Company Directional (M) Sdn Bhd, Batu Caves, Selangor.
Responsibilities.
• Provide on-the-job training to new technical department staff members
• Accountable to the competitive quality of the product to the target
market during product launch to the respective market.
• Lead and manage one function (PQR) as to set the early target
quality.
• To work closely with Product Marketing, Product Planning and Export
Division as to identify the number of product required as early as
feasibility study
• Able to forecast the future quality trend and advance technology for
other function to workout during styling development, design review,
production preparation & launching strategy
• Review product campaign effectiveness and results, compile
information gathered and present to all parties involved
• To assist internally /externally for any After sales special
projects/campaign undertaken
• To assist in After sales research preparation for new product launches
• Coordinate and conduct soft skill CS training to dealers
7 May 2001 – December 2002
Post Parts and Service Manager
Company USF- Hicom (M) Sdn Bhd. Petaling Jaya,Selangor.
Responsibilities.
• Manage Parts and Service activity to meet company objective and meet
target profit.
• Monitor closely daily service performance and ensure that according to
budget planning
• Conduct competitors After sales movements in the markets and analyze
and brief to relevant parties
• Responsible for efficient warehouse operations/storage and safekeeping
of all spare parts
• Provide on-the-job training to new department staff members
• Coordinate and conduct soft skill CS training to dealers
• Prepare monthly sales performance report and present to Top
management.

10. 9. December 2000 – April 2001
Post Manager CKD Assembly and Local Content
Company Directional (M) Sdn Bhd, Batu Caves, Selayang.
Responsibilities.
• To establish CKD master schedule plan and monitor closely
to meet the date line.
• To coordinate with principle in French and updates the CKD progress
status
• To appoint vendor and suppliers for CKD program.
• Coordinate and monitor all KD parts are sufficient as planning schedule.
• To provide technical information and support to vendors and suppliers
• Organize quality meeting with manufacture, vendors, suppliers and related
department.
• Conduct quarterly quality audit and assessment on vendors
• Liaise with CKD team on quality concerns and issues for effective
response planning.
• Monitor vendor and supplier production progress and parts delivery
schedule meet the time line date.
10.February 1998 – December 1998
Post Assistant Service Manager
Company Europel Service Sdn Bhd. Batu Caves, Selayang.
Responsibilities.
• To ensure service center meet the company objectives and accomplish
monthly target and profits.
• To assist service manager in daily service operation matters.
• Ensure that our products meet the highest quality standards.
• Collect data, conduct analysis and determine the best course of action to
optimize CRM and generate more profit for dealers.
• Attend bi-monthly quality meeting with assembler and vendor together
with other relevant departments to gain data and plan response to related
issue.
• Provide monthly reporting to the management on the market view based
on data collected.

11. 10. May 1990 – March 1995
Post Executive – Automotive Technical Instructor
Company Akademi Saga, Edaran Otomobil Nasional Bnd
(EON), Shah Alam, Selangor
• Prepare Written Instruction Material such as Lesson Plan, Information Sheet,
Work sheet, Assignment sheet, test sheet and evaluation sheet.
• To advise and implement non-technical training modules for both sales and
after sales for the distributors and dealers in line with improving product
knowledge and customer satisfaction
• Draw up global training schedule to be conducted at all distributors/dealers
• Implement ‘train the trainer’ session for both sales and after sales trainers at
distributor / Dealer level
• Devise and implement assessment programs to measure and grade sales
consultants and front lines service personnel
• Implement standard operating procedures (SOP)
• Conduct training on SOP compliance
• Advise Learning and Development department on the progress of the training
program
• Prepare monthly training reports fro management update
• Meet training objectives as outlined in AMP
• Provide market feedback for product development and improvement.
• Discharge such other duties and responsibilities that may be directed by the
Senior manager or Head of Division
11. January 1983 – March 1990
Post Technical Instructor
Company Institute Latihan Perindustrian, Prai
Jabatan Tenaga Rakyat
Kementerian Sumber Manusia.
• Prepare Written Instruction Material such as Lesson Plan, Information
Sheet, Work sheet, Assignment sheet, test sheet and evaluation sheet.
• Establish training syllabus and course of study meet to industry
market.
• Train the apprentice program.
• Source, research and develop new training materials
• Collect training data, conduct analysis and determine the best training
Methodology

12. • participate in the creative process of developing specialized training
materials and tools
Current salary: RM 15,000.00
(Plus additional RM500.00 Petrol allowance, RM 250.00
hand phone allowance and RM 200.00 entertainment
allowance)
Expected salary: RM 15,000.00 (negotiable)
(Plus additional company car with RM500.00 petrol
allowance, RM 250.00 hand phone allowance and RM
200.00 entertainment allowance)
Referees:
1. Mr Bastaman Bin Hj Hamzah
Ex Chief Executive Officer,
Modenas Malaysia Sdn Bhd.
Contact No: 012 6060057
2. Mr Farouk Bin Dato’ Faisal
General Manager,
Naza Primera Sdn Bhd.
Contact No: 012 7983466, 012 6060049
3. Mr Basharudin Bin Mohamed
Chief Executive Officer
Precious Galaxy Sdn Bhd
Contact No: 019 2621533