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AZMIRA A.RAHIM
SENIOR
WARRANTY
SPECIALIST
Address
P5-07-08,
Apartment Indahria
Persiaran Jubli Perak
Seksyen 22, Shah Alam.
Selangor Darul Ehsan.
Phone
+60 12280 9897
E-mail
vygoryan@yahoo.com
EXPERIENCE
WARRANTY EXECUTIVE | (2014 – present)
SCANIA MALAYSIA
Responsible for the correct handling of all Scania Warranty
through the established system and for the inspection of
materials, reporting and logistics of requested parts return.
Ensure that Scania warranty policy is being correctly
applied & reject inappropriate claims with good reason for
decision. Responsible for training the department and
network on all aspects of the warranty process.
Conducting regular audits of the process from the
network. Implementation warranty process for Scania
Myanmar. Setup and handling management & reporting
process. Implementation of monthly reporting showing
the following for (MY & MM). Support Dealer Network
(Including Export Market) with training on process
improvements to reduce rejection rates.
SUPERVISOR | (2012 – 2013)
KAWASAKI MALAYSIA
Periodic visit and service to dealer's service shop (technical
support). Technical assistance on repair procedure etc.
Technical support and advice to dealers & customers.
Communication with dealers & customers on any technical
matters. Diagnose and countermeasure all problems occur.
Getting feedback from customer. Attend warranty
complaint from dealers & customer. Supervise / Handling
Warranty Parts. Collection/Warranty Defective Parts.
Handling a Manual for Warranty SOP of KMSB and
Dealers.
STRENGTHS
VERSATILE & DYNAMIC
+
TEAM PLAYER
CREATIVITY & RESOURCEFUL
INDEPENDENT& MULTI TASK
ORGANISED,DETAIL ORIENTATED
ABOUT ME
I’m early 40’s, born in August 14, 1976. Married with 3
kids and live in Shah Alam. I was described by my
superiors & colleagues as consistent, focused & dedicated
to the duties as Senior Warranty Specialist. Shown ability
to take on new challenges in setting process flows for the
betterment of developing the market responsible to be
more accountable for their processing. Begin each day
refreshed & eager to face new challenges head on.
CARRER OBJECTIVE
Seeking for a new position where I can utilize my skills and
experience to improve operations, enhance growth and
allow me scope for upward movement as a multi task
oriented. Begin each day refreshed & eager to face new
challenges head on.
SKILLS
MICROSOFT
+
SCANIA MULTI
INTERNETSAVVY
SAP & 7QC TOOLS
ISO 9001
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SPECIAL TRAINING/ COURSE INVOLVE
FMM INSTITUTE | (2010)
CENTRE FOR PROFESSIONAL DEVELOPMENT
EMOTIONAL INTELLIGENCE AT WORK
Certificate Of Attendance
FMM INSTITUTE | (2010)
CENTRE FOR PROFESSIONAL DEVELOPMENT
MANAGING CONVENTIONAL RECORD AND FILE
EFFECTIVELY
Certificate Of Attendance
FMM INSTITUTE | (2010)
CENTRE FOR PROFESSIONAL DEVELOPMENT
EFFCTIVE TECHNICAL WRITING SKILLS
Certificate Of Attendance
PWN | (2010)
(PEMIMPIN WAWASAN NEGARA) CONSULTANTS.
7 QC TOOLS (QC01)
Certificate Of Attendance
EXPERIENCE
JUNIOR STAFF | (2001 – 2012)
HONDA MALAYSIA
Compiling Hardcopy Of Quality Information
Correspondent. Handling and generate Monthly Report Of
Technical Information Unit. Monthly Department
presentation report to CEO and GM.
Service Letter. Preparing / Gatherings Info & Data
Issuing Service Letter. Sending Service Letter to Dealers.
Product Update. Handling the Preparing / Gathering info
& Data. Discussion & Meeting
Honda Technical Information. Preparing & Gathering
info/data form QIS (Quality Information Sheet)
Issuing and approval of HTI. Handling Dealer Total Support
System (DTS – Online). Uploaded pdf of HTI to DTS Online
System. Conduct and handling Dealers Training &
Handling Manual for DTS Online system.
Handling a Manual for Dealers Pre-Delivery Inspection &
Transportation Delivery Inspection. Assist Technical &
Warranty Group / Documentation, Report and Related
Issue. Handling Clerical / Administration for Training &
Technical Dept. Coordinate receiving and outgoing of
Warranty Defective Parts from dealers to Parts Warehouse.
Sorting and storing defective parts at Parts Warehouse.
Liaising with MQI Section to provide defective parts for
investigation purpose.
Prepare and handling parts shortage list. Prepare parts
reject list. Handling and Conduct analysis on defective
parts received. Handling and Control Immobilizer
Password For All Model and Dealers.
EDUCATION
F.I.T COLLEGE | (1995 - 1996)
FEDERAL INSTITUTE OF TECHNOLOGY
ELECTRONIC ENGINEERING
Professional Certificate / Pass/Non-gradable
SEK.MEN TMN SELAYANG | (1993)
SIJIL PELAJARAN MALAYSIA (SPM)
Certificate / SAP / Grade B
AOTS | (2010)
ASSOCIATION FOR OVERSEAS TECHNICAL SCHOLARSHIP
JAPANESE LANGUAGE COURSE, BASIC 1
Certificate Of Attendance
DEVELOPMENT GOALS
Improve my ability to see the bigger picture & take a
longer range broader business perspective. Learn to step
back from the day to day tactical details & focus on the
“Why” not just the “What or How”. Learn to pay attention
to “Command a room” & communicate in an authentic
way that inspires others. Improve relationship with my
peers. Be a better partner, understand their goals & needs,
learn to work together to help achieve each other’s goals.
Get a handle on where I’m wasting time & shift focus to
more value added activities. Learn ways to work more
efficiently & prioritize duties.
SUPPLEMENTARY INFO
WILLING TO TRAVEL / RELOCATED
WILL CONSIDER
POSSESS OWN TRANSPORT
YES (BIKE & CAR)
EXPECTED MONTHLY SALARY
RM 5,000.00 (NEGOTIATE)
AVAILABILITY
1 MONTH NOTICE
