1. RAVISHANKAR. R
E.W.S 467, 8th
cross,
2nd
Stage, K.H.B Colony,
Basaveshwaranagar, mobile: 9538888774
Bangalore – 79. email :
ravi.sh@rediffmail.com
Objective:
To pursue a challenging career with career growth opportunities, a job that demands
more out of my conceptual and analytical skills effectively for the organization I work for.
Work Experience in Brief:
Order Management Specialist : Thomson Reuters (April 2011-Till date)
Senior Process Executive (Banking) : IBM (October 2005-April 2011)
Access Control Coordinator : IBM (April 2004-October 2005)
Field Investigator : AzimPremji Foundation (Feb 2003–Feb 2004)
Thomson Reuters: April 2011 - Till date
Order Management Specialist 2
Roles and Responsibilities:
• Responsible for end to end process - Quote to Billing.
• Creating new standard contracts, renewals, order forms and get that signed from
client.
• Manage order tracking (order to cash) and opportunity creation in Siebel and
Trust.
• Processing & Validating the Quotes as per customer signed agreement.
• Reconciliation of Invoices and resolving Billing Issues raised by customers.
• Act as an “expert” resource for the Sales team on any questions relating to
Thomson Reuters ordering process or policies.
• Assist Sales/Account Manager with the renewal of existing customer contracts by
managing the end-to-end order renewal workflow.
• Assisting credit management team in resolving credits upon validating invoices,
invoice corrections, cosmetic reprint etc
• Responsible for managing day-to-day exchange contracts regarding approvals
and renewals.
• Updating the client on quarterly notification and the changes that would be
implemented.
• Co-ordinating with various teams to make sure Client requests is processed in
timely manner.
• Handling Client queries, escalations and providing resolution at the earliest
possible.

2. Initiatives:
• Supported Eikon Migration project.
• Training for New Joiners.
• Quality Check for New Joiners
• Queue management in Eikon migration team.
• Urgent billing report.
• Co-ordinate and complete SLA breached tasks for entire team in EMEA.
IBM: October 2005 – April 2011
Senior Process Executive
Part of Knowledge Transfer Team travelled to UK (Gillingham) for migrating the
process to Bangalore.
Roles and Responsibilities:
• Level 3 – Authoriser in Chaps and Foreign (Commercial) team.
o Freezing interest on accounts.
o Transfering funds from one account to other.
o Adding or deleting specific indicators on particular accounts as per request.
o Loading the limit on customer account.
• Adhering to Customer’s request and making payments throughout the world.
• Dealing with all kind of currencies throughout the world.
• Making sure via routings, SWIFT, IBAN will be processed correctly.
• Working as an active team member by giving timely and valuable suggestions.
• Was promoted to Quality team.
o Maintaining client metrics with regard to accuracy SLA.
o Coaching and giving feedback to agents with regard to errors.
o Brainstorming relating to process knowledge.
o Helping bottom performers to improve their performance.
Achievements:
• Detecting fraudulent mandates and helping team members with the same.
• Team Championship award for being good team player.
• Received Star, GEM and Ovation award.
• Rewarded for the Bright Light Ideas proposed.
• Extended stay in UK due to excellent performance (Client request).
• Client appreciation for best performance.
• Played a vital role during migration of data processes to Kolkata.
Initiatives:
• Helping bottom performers to improve their performance.
• Helping WFM in capacity planner and forecasting volume.
• Implementing Lean principles.
• Preparing reports.
• Conducting developmental activities.

3. • Conducting process training for new team members.
• Cross skilled on different processes and supporting during volume hike.
IBM: April 2004 to October 2005
Access Control Coordinator in IBM India Ltd deputed by TYCO Engineers.
Responsibilities:
• To conduct Information Security audit as per IBM's ITCS guidelines.
• Co-ordinating with HR to maintain accurate employee database.
• Co-ordinate with other departments with respect to accounts and Procurements.
• Vendor interaction related to Security devices and making sure all security
devices are working fine.
• Co-ordinating with all the teams to make sure Safety measures is taken care for
Emergency situations.
• Conducting Mock Fire Drills on regular intervals.
• To provide necessary location support to other locations within IBM.
• Provide access for employees to various secured places, after getting relevant
approvals from concerned Dept. Managers
Azim Premji Foundation: February 2003 - February 2004
Field Investigator
Responsibilities:
• Administering 55 Community Learning Centres throughout Karnataka.
• Assessment of YIF (Young India Fellow), Teachers & Head teachers.
• Review of academic records of the students for past 2-3 yrs & present year.
• Detail Observation of children working on educational Software.
• Interacting with students & answering their queries.
• Maintaining records of the whole project.
Academic profile:
B.Sc (Computer Science) : Basaveshwara College, Bangalore
PUC : KLE College, Bangalore
SSLC : Florence English School, Bangalore
Personal Information:
Date of Birth : 26-Jan-1981
Father Name : Ramakrishna L
Marital Status : Single
Nationality : Indian
Languages Known : English, Kannada, Hindi and Telugu
Hobbies : Listening Music, Playing Chess
Address : EWS 467, 8th Cross, 2nd Stage,
K.H.B Colony, Basaveshwaranagar,
Bangalore 560079.