1. ALI JABBAR CH
572-Karim Block, Allama Iqbal Town, Lahore
Mob # 03214008086, Email: ALIJABBARCH@OUTLOOK.COM
QUALIFICATION:
 Master of Business Administration (Finance)
IBA, University Of The Punjab, 2012
 Bachelor of Computer Science (Hons)
The University Of Lahore, 2004
 Bachelor of Sciences
University Of The Punjab, 1999
 Faculty of Sciences (Pre-Engineering)
The University Of Lahore, 1997
WORK EXPERIENCE:
 Warid Telecom – (Jan `05 – Till Date)
Supervisor Postpaid Service Recovery Team (Dec, 2014 till Present)
• Looking after all postpaid related activities in view of customer service.
• Resolving postpaid customer’s complaints regarding signals, operations,
financials and bill delivery
• Collaborating with Engineering and Finance teams regarding issue resolutions
and problem solving
• Stream lining existing processes and tasks to enhance customer experience.
• Providing one window solutions for all postpaid related issues.
Supervisor Subscriber Management Team (June,2008 till Nov,2014)
• Working as subscriber Management supervisor and handling all billing issues
and voucher payment issues of Postpaid Customers.
• Keeping a check on customer’s postpaid tariffs and in case of wrong billing
calculating the rebate and posting it to the customers
• Managing all voucher payments complaints of PostPaid customers and posting
their respective voucher amounts in case of voucher payment errors.

2. Team Lead Service Deliver Desk OUTBOUND (Jan 2007 till May,2008)
• Ensuring resolution of delayed activities (complaints) related to customer
(consumer / corporate)
Call Center Agent (May 2005 till Dec 2006)
• Handling customer issues in call center over 321 help line.
 Gold Coin Associates (Dec `04 – Jan `05)
Worked as Soft Ware developer in Gold Coin Associates using Power Builder. Major
focus was on analysis and designing.
Computer Skills:
• VB.NET, SQL SERVER & Crystal Reports. Developed
MIS for Bismillah Textiles Weaving section
• Basic Networking concepts & skills