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Business Etiquette
What is ‘Business Etiquette’.
Elements of Business Etiquette.
Principles underpinning all Etiquette
• Golden:
“Treat others as you would like to
be treated”.
• Platinum:
“Treat others as they would like
to be treated”.
Dining etiquette
Business Dining etiquette
• Be on time
• Wait to sit until host/hostess indicated the seating
arrangement
• Stand on the right side of your chair and enter from your left
• Put your napkin in your lap
• Decide on your menu selections quickly
• Wait for all people to be served before beginning
• Wait until everyone has been served before you begin to eat
• Generally pass food to the right
Manners in dinning etiquette
• Don’t eat with your mouth full
• Keep one hand in your lap unless you are eating
European style
• Eat at a moderate speed
• Try to maintain some polite dinner conversation
• Never medicate yourself at the table
• If you must leave the table, place your napkin in
your chair
• Never order the most expensive item
Telephone etiquette
Telephone etiquette
• Identify yourself when making a call
• Address the caller by his name
• Keep conversation brief
• Never be impatient
• Listen carefully
• Do not interrupt
• Do not eat or chew something while speaking
on phone
Telephone etiquette
• If you wish to put the caller on hold, request his
permission to do so
• Close your conversation with an appropriate
salutation
• Let the caller hang up first
• In case of missed calls, return the call within a
reasonable period of time
• If some one calls you by mistake, inform the caller
politely that he reached a wrong number
Inter organizational etiquettes
Inter organizational etiquettes
Those who follow good office etiquette are
promoted and given choice assignments.
• Use common sense
• Mind your own business
• Obey your company’s business dress code
• Treat every employee with the same respect
• Leave your personal life at the front door
Inter organizational etiquettes
• Never attend meetings or seminars without a
notepad and pen
• Reach office on time
• While having lunch together, do not start till
the others have received their food on time
• Park you car at the space allocated to you
Interaction with foreign visitors
• Accepting a Drink
• Saying No!
• Talking Business
• Timing is Everything
• Tagging Along
Management Communication. Business Etiquette

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Management Communication. Business Etiquette

  • 2. What is ‘Business Etiquette’.
  • 3. Elements of Business Etiquette.
  • 4. Principles underpinning all Etiquette • Golden: “Treat others as you would like to be treated”. • Platinum: “Treat others as they would like to be treated”.
  • 6. Business Dining etiquette • Be on time • Wait to sit until host/hostess indicated the seating arrangement • Stand on the right side of your chair and enter from your left • Put your napkin in your lap • Decide on your menu selections quickly • Wait for all people to be served before beginning • Wait until everyone has been served before you begin to eat • Generally pass food to the right
  • 7. Manners in dinning etiquette • Don’t eat with your mouth full • Keep one hand in your lap unless you are eating European style • Eat at a moderate speed • Try to maintain some polite dinner conversation • Never medicate yourself at the table • If you must leave the table, place your napkin in your chair • Never order the most expensive item
  • 9. Telephone etiquette • Identify yourself when making a call • Address the caller by his name • Keep conversation brief • Never be impatient • Listen carefully • Do not interrupt • Do not eat or chew something while speaking on phone
  • 10. Telephone etiquette • If you wish to put the caller on hold, request his permission to do so • Close your conversation with an appropriate salutation • Let the caller hang up first • In case of missed calls, return the call within a reasonable period of time • If some one calls you by mistake, inform the caller politely that he reached a wrong number
  • 12. Inter organizational etiquettes Those who follow good office etiquette are promoted and given choice assignments. • Use common sense • Mind your own business • Obey your company’s business dress code • Treat every employee with the same respect • Leave your personal life at the front door
  • 13. Inter organizational etiquettes • Never attend meetings or seminars without a notepad and pen • Reach office on time • While having lunch together, do not start till the others have received their food on time • Park you car at the space allocated to you
  • 14. Interaction with foreign visitors • Accepting a Drink • Saying No! • Talking Business • Timing is Everything • Tagging Along