Elements of Business Etiquette Principle of Business Etiquette Types of Business Etiquette

1. Business Etiquette

2. What is ‘Business Etiquette’.

3. Elements of Business Etiquette.

4. Principles underpinning all Etiquette
• Golden:
“Treat others as you would like to
be treated”.
• Platinum:
“Treat others as they would like
to be treated”.

5. Dining etiquette

6. Business Dining etiquette
• Be on time
• Wait to sit until host/hostess indicated the seating
arrangement
• Stand on the right side of your chair and enter from your left
• Put your napkin in your lap
• Decide on your menu selections quickly
• Wait for all people to be served before beginning
• Wait until everyone has been served before you begin to eat
• Generally pass food to the right

7. Manners in dinning etiquette
• Don’t eat with your mouth full
• Keep one hand in your lap unless you are eating
European style
• Eat at a moderate speed
• Try to maintain some polite dinner conversation
• Never medicate yourself at the table
• If you must leave the table, place your napkin in
your chair
• Never order the most expensive item

8. Telephone etiquette

9. Telephone etiquette
• Identify yourself when making a call
• Address the caller by his name
• Keep conversation brief
• Never be impatient
• Listen carefully
• Do not interrupt
• Do not eat or chew something while speaking
on phone

10. Telephone etiquette
• If you wish to put the caller on hold, request his
permission to do so
• Close your conversation with an appropriate
salutation
• Let the caller hang up first
• In case of missed calls, return the call within a
reasonable period of time
• If some one calls you by mistake, inform the caller
politely that he reached a wrong number

11. Inter organizational etiquettes

12. Inter organizational etiquettes
Those who follow good office etiquette are
promoted and given choice assignments.
• Use common sense
• Mind your own business
• Obey your company’s business dress code
• Treat every employee with the same respect
• Leave your personal life at the front door

13. Inter organizational etiquettes
• Never attend meetings or seminars without a
notepad and pen
• Reach office on time
• While having lunch together, do not start till
the others have received their food on time
• Park you car at the space allocated to you

14. Interaction with foreign visitors
• Accepting a Drink
• Saying No!
• Talking Business
• Timing is Everything
• Tagging Along