2. BUSINESS ETIQUETTE
• Business etiquette is a
set of rules that govern
the way people interact
with one another in
business, with
customers, suppliers,
with inside or outside
bodies. It is all about
conveying the right
image and behaving in
an appropriate way.
3. PRINCIPLES UNDERPINNING ALL ETIQUETTE
• Golden: Treat others as you would like to be
treated.
• Platinum: Treat others as they would like to be
treated.
4. HOW TO INTRODUCE ?
• Always rise as a mark of respect.
• Look into the eyes and smile .
• Give a firm handshake.
5. HANDSHAKE
• Handshake is gesture of acceptance and welcome.
• Extend your right hand.
• Web to web, finger to finger.
• Give slight pressure.
• Grasp the other person’s hand firmly and completely.
• Look into the eyes and smile .
• Release the hand in three second.