Business etiquettes


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  • Form groups of 4-5 people in each groupAssign 1 task to each group from following list:Do’s & Don’ts in DressingDo’s & Don’ts at workplaceDo’s & Don’ts for emailsDo’s & Don’ts for DiningDo’s & Don’ts for GroomingDistribute them 1 sheet of flipchart to write on it.Give them 5-10 minutes to write their ideas.Once they are through with it; stick all sheets on the walls in classroom using cello tapesAppreciate them for participation and Debrief: Since you have more or less identified many do’s and don’ts; let us check them all one by one as per setstandards
  • Business etiquettes

    2. 2. What is Etiquette?? Webster’s II New College Dictionary defines Etiquette as:The forms and practices prescribed by social convention or by authority.
    3. 3. How Does Etiquette Benefit You?• Differentiates you from others in a competitive job market• Enables you to be confident in a variety of settings with a variety of people• Honors commitment to excellence and quality• Modifies distracting behaviors and develops admired conduct“Be one step ahead, practice the social skills necessary to help you make a great first impression and stand out in a competitive job market”.
    4. 4. Critical Etiquette Topics to Consider• Etiquette Basics• Professional Appearance• Office Etiquette• Dining and Table Manners• Grooming & Hygiene
    5. 5. Etiquette Basics Creating a positive image• Behavior: • Exhibit a positive attitude and pleasant demeanor • Use a firm handshake • Maintain good eye contact • Appropriate introductions – introduce someone by their title and last name (Ms. Mrs. Mr. Dr. Smith), unless otherwise specified • Rise when you are introducing someone or you are being introduced • Nonverbal communication is important • Show common respect and consideration for others
    6. 6. Professional Appearance• Grooming is fundamental • Hair clean and styled appropriately • Clean nails, skin and teeth • Many professionals wear make-up (depends on field) • Check fragrance and clothing care
    7. 7. Professional Appearance• Wardrobe – Professional Business Wardrobe -For women: skirted/pant suit, blouse or dress shirt, clean well maintained dress shoes (generally closed-toe shoe) -For men: suit, dress shirt, tie (well maintained dress shoes) – Outerwear -Appropriate for women/men: Trench coat, umbrella
    8. 8. Professional Appearance• Business Casual Wardrobe – For women: dress pants, shirt, blouse, well maintained dress or casual shoe (no tennis shoes, flip flops, etc.) – For men: slacks/khaki pants, polo shirt, or other collared dress shirt, well maintained dress or casual shoes (no tennis shoes, flip flops, etc.) **NOTHING SLOPPY**
    9. 9. Activity Time
    10. 10. Office Etiquette• Telephone – – Use appropriate tone of voice – Maintain a positive attitude – Remove slang terms and use good listening skills – Take complete phone messages (name, date, time, reason for calling, where they can be reached) – Cell phone – TURN IT OFF
    11. 11. Office Etiquette• Email – – Make subject line specific – Address emails – Reply to a question- copy question into your email and then provide your response – Follow standard writing guidelines - business letter format as a professional courtesy – Keep it short and concise – Include your name and contact information – REMEMBER – NOTHING is confidential when sent electronically
    12. 12. Office Etiquette• Cubical – – Keep in mind that others work around you – Professional business calls only – Use your “inside voice” when on the phone or speaking with a co-worker – Remember cubical conversations and calls can be heard by others (use discretion and good judgment as there is no “free air space”)
    13. 13. Office Etiquette• Attending a meeting – – Listen carefully – Come prepared – Be concise and articulate when speaking – Show respect
    14. 14. Office Etiquette• Get to know the work culture – – Unique sets of norms (breaks, lunch, meetings, workplace politics, etc.) – Find out what the organization values, philosophy of conducting business, work ethic, etc. – How and when do effective people communicate in the organization?
    15. 15. Office Etiquette• What is expected of you?• Don’t talk too often about “College Days” –the faster you shed your student identity, the more easily you will begin to work in the new setting.• Find out about the “informal” chain of command
    16. 16. Office Etiquette• Making a positive impression – – Recognize that what you do early on will be magnified – Remember your manners – Be ready to learn, adapt and change – Exercise professional maturity by showing good judgment and build good relationships
    17. 17. Office Etiquette• Show a healthy respect for colleagues experience and expertise• Exhibit a positive attitude and know what your role will be on the team – How can I best assist?• Leave your personal life at the front door• Inquire about the proper way to respond to co-workers, supervisors, clients ( Business letter head, phone call etc.)
    18. 18. Email & Netiquettes
    19. 19. Top 7 email blunders
    20. 20. • With almost 2 billion people using email, it has clearly emerged as the most popular communication tool. As its usage soars, so do the chances of unknowingly committing a blunder. The following are the top seven "oops" moments: 1. Punching "Reply all" without thinking: Your colleague gets promoted and sends an email to the 34 people in the department. You punch in "Congrats dude!" and innocently click "Reply All", flooding 34 overcrowded mail boxes with this personal message. Use "reply all" if your message may be of value to those marked cc, otherwise click "Reply" to sender only.
    21. 21. 2. Cc to everyone: We all receive several emails in a work day, where we are marked cc, making us wonder why we are a part of this communication in the first place.Tip: mark cc only to people who need to be in the know and thismay change as the same mail goes back and forth betweenvarious business partners.3. Confusion on action: Its pointless making your recipients readthrough a lengthy message trying to figure out the actionable.Bosses who send ambiguous emails run the risk of juniorsinterpreting the mail in several creative ways.Tip: List the actionable items in a concise manner and if no actionis required, simply mark FYI in the subject.
    22. 22. 4. Sending the email to the wrong person: Weve all heard horrorstories, jeopardizing price negotiations by sending the emailmeant for one vendor to another, a manager complaining abouthis co-worker to his boss and mistakenly marking cc to the co-worker too...Tip: Leave "To" field blank, punching in the address after youvefinished typing your message.5. Responding when sleepy/angry/drunk: A great recipe fordisaster!Tip: Save your response in the drafts folder, re-read it after a fewhours and theres a high chance that youll make some changes.
    23. 23. 6. Believing emails are confidential: As its an exchangebetween two peoples computers, we get lulled intobelieving that emails are confidential. However, an emailreceived by or sent from a corporate server will be logged intheir system and can be checked for non-conformance.7. All business can be done via email: You cant email ahandshake! While emails are ideal for corresponding,creating a record or for staying in touch, businessrelationships are built the old-fashioned way i.e. byconnecting on the phone or meeting face-to-face.
    25. 25. • Do you have bad e-mail skills?• Are you spoiling your impression with your awful e-mail manners? Clean-up your act with these E mail etiquette tips presented !
    26. 26. Perfecting Emails Tips• Naming E Mail Id• Know Your Audience• Briefly Introduce Yourself• Only Discuss Official Matters• Be Careful With Confidential Information• Respond In Time• Don’t Send One-liners
    27. 27. Perfecting Emails Tips (contd.)• Avoid Using Short Forms• Keep E-mails Clean• Be Clear In Your Subject Line• Manage Attachments• Beware Of The "Reply All“• Keep It Short And Get To The Point• Always Include A Signature• Your E-mail Is A Reflection Of You
    28. 28. The Importance of Dining Appropriately“Shirley Wiley, owner of Etiquette and Company, California, reports that roughly 80% of second interviews involve a business meal”. *Texas Health Resources, “Placement Manuals” August 2004
    29. 29. Professional Dining Basics• American Style Dining • Arrive on time • Wait to sit until host/hostess indicated the seating arrangement • Put napkin in lap before drinking or eating • Order easy to eat food • Don’t order the most expensive items on the menu
    30. 30. Professional Dining Basics• Wait until everyone has been served before you begin to eat• Bring food to your mouth – NOT your head to your plate • Salt/Pepper pass together • Generally pass food to the right • Rest utensils on plate while talking • Do not talk with your mouth full • Do not chew with your mouth open
    31. 31. Individual Place Setting
    32. 32. Professional Dining Basics• Proper posture is important• Table manners please!! – (No gum, no elbows on the table)• “Please and Thank You”• Turn your cell phone off• Be responsible for keeping up and positively contributing to the conversation• Small Talk is appropriate – topics such as : – Books, sports, food, theater, travel, current events etc. – Follow employer’s lead
    33. 33. WHAT IS GROOMING?Grooming means dressing well, to be presentable to othersYou may have to give a little more attention to how you dress at workbecause what you wear may be substantially influencing your careerpathAlthough nothing takes the place of talent, hard work, innate abilityand ambition, looking your professional best in the workplace can giveyou a competitive advantageIt simply means dressing in a way that projects an image of thesophisticated , successful working individual you are or would like tobecome
    34. 34. GROOMING MEN
    35. 35. WEAR FORMAL SHIRTS IN OFFICEAS A RULE, THE SIMPLER THE BETTERColours you can choose : White, off white, pale, blue shirts arepreferred; though you may wear dark colored shirts too.(given below are the colours preferred by professionals).
    37. 37. DON’T WEAR !!Shirts with thick stripes and checks
    38. 38. TROUSERS1. They should preferably be dark though you may wear beige and with a dark colored shirt.2. Try to have at least one pair of black trousers.3. Trousers may or may not have pleats
    39. 39. TIES• To play it safe choose a traditional silk tie.• No loud colours or patterns. Given below are some well accepted colours and patterns• It may be wise to avoid ties with images and designer logos
    40. 40. APT LOOK OF TIEYour tie should co-ordinate with your attire The knot should be a perfect triangle.
    41. 41. DON’T
    42. 42. SOCKS• Choose a color that coordinates with your trousers (usually black, dark gray, dark brown, or dark blue) Make sure they are long enough not to expose your skin when you sit down. As a thumb rule, do not wear white socks. Wear clean socks to avoid bad odour
    43. 43. SHOESWear a good pair of leather shoes- black andbrown/tan shoes.Shoes must be polished everyday.
    44. 44. DON’T Do not wear shoes that look casual.Also, do not wear shoes with worn out heels
    45. 45. BELTSWear only formal belts with a sleek buckle.As thumb rule, match your belt to your shoes. BELTS
    47. 47. Best fabrics for: Suits, jackets and trousers:Wool/Wool blends - Can be worn all year; do not wrinkle easily. Cotton blends - A cotton pin cord or poplin is for warm weather.
    48. 48. AccessoriesJewelry - No more than one ring per hand. Good quality watch in sterling silver, gold or stainless steel. No earring or stud.
    49. 49. DRESSING FOR WOMENPatterns• Indian• WesternDon’t mix and match above
    50. 50. Concept• These days, when women are equally comfortable chairing boardroom meetings, corporate dressing has taken on a whole new meaning• When it comes to working women, dressing up is all about blending the casual with the chic. Nothing too loud or flashy, but definitely a mix of buttoned up business basics along with a weekend casual business attire.• The idea is to be a little conservative yet stylish without going the casual way
    51. 51. There is no point struggling with a floating dupatta or a wayward saree (unless you are used to it and can carry it off with élan) while giving that boardroom presentation
    52. 52. Work clothes for women havegraduated from sarees to salwarkameezes, from westerns to whatare called Indo-westerns Fusion fashion has given the traditional salwar kameez a new lease of life
    53. 53. The comfort factor is crucial in this regard, which is why western outfits are popular across the age board among women. The emphasis is on fuss- free, wash-and-wear clothing.
    54. 54. Shiny nylon andbright nail paint area strict no-no .Make sure the nailpaint isn’t shiny andavoid colours suchas black, red andorange. Hair shouldnot be falling allover the face
    55. 55. Sensible and comfortable shoes, in soft leather and neutral colours, complete the corporate look for today’s women. All that remains it to put your best foot forward in the workplace.
    56. 56. Corporate colours are grey, black, navy blue, brown and white. The Indian palette is a national asset and can be skillfully corporatized into pleasant but unfrivolous pastels and solids like beige, beige- coral, deep rust, terracotta or tone-on-tone shades of green, blue and even red.
    57. 57. For a formal occasion, business suits are ideal or a knee-length skirt. The shortest is four inches above the knee. No visible cleavage.
    58. 58. Trouser length shouldbe one and a halfinches from the floor tothe back of the heel.Buttons, belts and fly ofthe trouser should beneatly aligned.
    59. 59. However, not all women are ready to do away with sarees and salwar- kameezes yet, and these Indian dresses are still considered ‘formal’ by a many blue-chip companies
    60. 60. Accessories• Purse• Scarf• Handkerchief• Wristwatch• Ear tops
    61. 61. HAIRS• Oil• Wash• Hair style• Hair colour• Head lice• Dandruffs
    62. 62. MAKE UP• Don’t try to look like a pastry• Should be pleasant• Should be minimal• Pastel shades of lipstick with a light eye liner should do fine
    63. 63. WARDROBE• Invest in your wardrobe• Wear matching accessories• Wear what suits you• Comfortable wear
    64. 64. Women Need to Avoid• Designer belts• Heavy Jewelry• Jhumkas• Anklets
    65. 65. Be careful About…• Long nails with exotic , over-the-top shades are for the filmy babes• Short, well-manicured nails• If you must use nail paint, go for a single tone in light shades of peach, silver or pink. French manicures are ideal• Footwear - The heel on the shoe should not be more than 1.5 to two inches high
    66. 66. AVOID• Dirty clothing• Wrinkled clothing• Baggy fit clothing• Transparent clothing• Big and dangling pendants and earrings• Over piercing of ears and multi rings• Wearing loud fragrance
    67. 67. When you leave the house, be sure to look the part of a professional life