Basic requirement of hospitality waiter and the grooming standard is explained in detail. etiquettes of waiter and the personal grooming also explained in details.

1. GROOMING & ETIQUETTES
OF HOSPITALITY WAITER

2. Grooming?
It is a process of making yourself smart and attractive.
This may help you to attract more people with your tidy
appearance.

3. Personal Grooming
Grooming involves all the aspects of your body:
Overall Cleanliness
• Hair.
• Nails.
• Teeth.
• Mouth.
• Uniform
• Make-up

4. MALE - HAIR
Clean, neatly cut and not extending below
the ears It should be at or above the collar
line of the uniform or shirt
Always well combed
Frequently shampooed
Kept in place, but not oily

5. FEMALE - HAIR
• Hair should be left open only if it is above shoulder
length While at work it should be away from the face
• Long hair should be tied in a bun using a net or pulled
back neatly
• Hair accessories should be black and minimal
• Only natural looking hair dye should be used
• Short hair should be cut in elegant contemporary style,
which is manageable and looks neat throughout duty
hours
• Hair styles to suit your face

6. GROOMING - FACE
• Clean-shaven No stubble beard or
moustache. well trimmed, above lip level
and not drooping
• Teeth must be brushed clean without
nicotine stains
• Sideburns are to not be longer than half
the length of each ear

7. GROOMING - HANDS
• Regularly washed
• No marks or nicotine stains
• Nails are to be short, clean, of even length
and well trimmed

8. MAKEUP
• Apply light makeup
• Light color lipstick
• Avoid colorful nail polish
• Limited jewellery

9. GROOMING - SHOES
• Well-repaired heels
• Always clean and polished Make it a habit to
wipe your shoes clean each time you go to the
rest room to freshen up
• Laces tied neatly at all times
• Socks should be clean
• Shoes that are provided by the hotel should be
worn within the hotel at all times, while on duty

10. GROOMING - JEWELLERY
• Restricted to a single ring
•
• Wrist Band if worn not to be visible
• Earrings are not to be worn by male associates
• Watches if worn not to be out of hand cuff.

11. PERSONAL HYGIENE
• Bath daily and use a deodorant after bath to avoid
body odor
• Use a mouthwash often and brush teeth twice a day
to avoid bad breath Visit a dentist twice a year for a
dental check-up
• Smokers should take care to avoid nicotine stains on
teeth and hands, as well as ‘tobacco breath’ Ensure
that before you get within your areas of work you get
rid of it
• Chewing pan or gutka is forbidden
• Wash your face frequently to appear fresh
• A good night’s sleep adds to your good looks

12. PERSONAL HYGIENE
Offensive habits should be avoided:
• Picking teeth, nose or ears
• Sneezing or yawning without closing mouth
• Belching loudly
• Continuously rearranging hair or clothes in guest-contact areas
• Eating with your mouth open or making noise while chewing food
• Touch personal private parts in the public

13. UNIFORM
• The upkeep of a uniform and keeping it clean, crumple
free and well pressed is the staff responsibility
• Uniforms must be well maintained ie, no tears,
unauthorized alterations etc.,
• Nothing is to be added on or subtracted from the
uniform
• Name tag/Badge is a part of uniform and is to be worn
at all times
• Cosmetics worn must be natural looking, not heavy
• Stockings that are worn should complement the skin
tone of the associate

14. BASIC ETIQUETTE
BE PUNCTUAL
Being punctual is very important, It helps to
complete your work on time with effective
out come.
Client are not suppose to be at door
waiting for you.

15. BASIC ETIQUETTE
COMMUNICATION
• Your Voice Must sound sincere and
confident
• Pronunciation is important
• Tone of voice
• Loudness
• Avoid using slang
• Polite to people

16. BASIC ETIQUETTE
DRESS APPROPRIATELY
• Remember that the office is not a party place and you will
have to dress in a way that commands respect both from
your colleagues and clients.
• The dress code has a strong influence in establishing the
trust that your client places in your abilities in giving them
their money’s worth.

17. BASIC ETIQUETTE
STAY AWAY FROM GOSSIP
You would not want someone to gossip about
you and neither will the next person. In some
cases, if the source of some malicious gossip
can be traced back to you, then your job can be
in jeopardy.
You may overhear the conversations of others.
Apply the “so what” rule.
Don’t refer to what you’ve heard
and don’t add your own advice.

18. BASIC ETIQUETTES
ALWAYS SAY PLEASE, THANK YOU, YOU’RE WELCOME, and I’M
SORRY
With each request – SAY PLEASE
With each completion – SAY THANK YOU
With each gratitude received – SAY YOU’RE WELCOME
With each error - APOLOGIZE
It’s an attitude. Respect those around you and they will return that respect.

19. BASIC ETIQUETTES
REFRAIN FROM BEING LOUD
• Whether you're on the phone or talking to a colleague, avoid being loud.
• If you have a received a call on your cell phone, it's a good idea to take a
walk down to the corridor or find another room.
• Use your mobile’s vibrating/silent feature if you need to leave it on.
• Avoid making personal calls at your workstation.
• Be especially quiet in areas where Client /Guest are on business calls or
in conversations with other coworkers.

20. BODY LANGUAGE
Body language is the nonverbal signals such as gestures, facial
expressions, and eye gaze that communicate a person’s emotions and
intentions.

21. ETIQUETTES OF HOSPITALITY WAITER
• Be pleasant. Greet everyone With SMILE.
• Be attentive, but not intrusive. Constantly scan the dining
room, and if a guest needs attention help them immediately.
• Never say “I don’t know” to a guest’s question diplomatically
you can say “ I’ll find out.”
• Be patient, and choose your moments. Never interrupt a
conversation.
• Always refill the required food items in the vending machine of
food pantry.
• Serve from a guest’s left, using your left hand, and clear from
their right, using your right hand.
• Never touch a customer for any reason—especially if you’ve
spilled something on them.

22. ETIQUETTES OF HOSPITALITY WAITER
• Never blame a co-worker for something that goes wrong.
• Be discreet. Don’t have audible conversations with
coworkers in customer earshot.
• Don’t gossip about guests or co-workers within guest
earshot.
• Never touch the rim of any glass. This means handling
water glasses by their bottom and silverware by the
handles.
• If someone orders a beverage, collect required information
like sugar, milk and temperature.
• Never reach across a guest to serve another guest.
• Keep the dinning area always clean.
• Never leave the guest unattended.

23. ETIQUETTES OF HOSPITALITY WAITER
Always remember Client
Satisfaction is our Key for
Success
Thank you
SASIKUMAR NATARAJAN - EDUCATIONALIST & HOSPITALITY TRAINER