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Corporate Etiquette
“You never get a
second chance
to make the first
impression”
1
AIM
• The aim of this presentation is to generate awareness
about corporate etiquette .
2
What is Etiquette??
3
• Set of conventional rules of personal behaviour
in polite society.
OR
• Rules of polite and correct behaviour.
4
How Does Etiquette Benefit
You?
• Differentiates you from others in a competitive job
market.
• Tells how to dress smart and professionally.
• Reduce conflicts among people who are working
together.
• Create a good “First Impression”.
• Build the reputation of the company.
4
PREVIEW
 Executive Etiquette.
 Dining Etiquette.
 Power Dressing.
5
Executive Etiquette
Creating a positive image
• Greetings:
• Offer handshake.
• Appropriate introductions.
• Nonverbal communication is important.
• Be punctual.
• Small talk.
6
Executive Etiquette
Business events:
• Follow the laid down dress code.
• Introduce new people to those around you.
• Avoid excessive drinking at company events.
• Send a thank you note to the host after the event.
7
Office Etiquette
Attending a meeting :
• Come prepared.
• Listen carefully.
• Be concise and articulate when speaking.
• Don’t use your phone.
8
OFFICE ETIQUETTE
• Loud telephone conversations.
• Showing Up Late For Meetings.
• Wearing Too Much Perfume/Deodorant.
• Offensive Jokes.
• Smoking In Common Areas.
9
E-MAIL ETIQUETTE
• Professionalism.
• Subject line should be powerful.
• Be concise and to the point.
• Spelling and grammar.
• Make it personal.
• Do not over use “reply to all”.
10
CONTD..
• Mind your manners.
• Emoticons and abbreviations.
• Do not write in capitals.
• Attachments.
11
12
Executive Etiquette
Telephone etiquette:
• Answering calls.
• Introduce yourself.
• Never interrupt customer.
• Some courteous closing statements:
Feel free to call us anytime.
It was pleasure talking to you.
13
Executive Etiquette
Lift Etiquette:
• If unwell, especially if you are coughing and sneezing
use a lift carriage which is empty whenever possible.
• In busy tower blocks: do not call a lift to stop if you
need to travel between 1 or 2 floors.
• The person standing right next to the control panel is
NOT the lift operator.
14
Professional Dining Basics
• Arrive on time.
• Wait to sit until host indicated the seating
arrangement.
• Put napkin in lap before drinking or eating.
• Order easy to eat food.
• Don’t order the most expensive items. on the menu
15
Professional Dining Basics
• Wait until everyone has been served before you begin
to eat.
• Bring food to your mouth – NOT your head to your
plate.
Salt/Pepper pass together.
Do not talk with your mouth full.
Do not chew with your mouth open.
16
Individual Place Setting
17
Power Dressing
Business Casual Wardrobe
• For women: dress pants, shirt, blouse, well
maintained dress or casual shoe (no tennis shoes
etc.)
• For men: slacks/khaki pants, polo shirt, or other
collared dress shirt, well maintained dress or casual
shoes (no tennis shoes etc.)
18
Power Dressing
Color of dress you choose:
• Has various implications
Black or Dark grey
Blue
Green
Red
Brown
19
Casual Work Attire
20
Professional Work Attire
Questions
Thank you
22

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English_ppt004.ppt

  • 1. Corporate Etiquette “You never get a second chance to make the first impression” 1
  • 2. AIM • The aim of this presentation is to generate awareness about corporate etiquette . 2
  • 3. What is Etiquette?? 3 • Set of conventional rules of personal behaviour in polite society. OR • Rules of polite and correct behaviour.
  • 4. 4 How Does Etiquette Benefit You? • Differentiates you from others in a competitive job market. • Tells how to dress smart and professionally. • Reduce conflicts among people who are working together. • Create a good “First Impression”. • Build the reputation of the company. 4
  • 5. PREVIEW  Executive Etiquette.  Dining Etiquette.  Power Dressing. 5
  • 6. Executive Etiquette Creating a positive image • Greetings: • Offer handshake. • Appropriate introductions. • Nonverbal communication is important. • Be punctual. • Small talk. 6
  • 7. Executive Etiquette Business events: • Follow the laid down dress code. • Introduce new people to those around you. • Avoid excessive drinking at company events. • Send a thank you note to the host after the event. 7
  • 8. Office Etiquette Attending a meeting : • Come prepared. • Listen carefully. • Be concise and articulate when speaking. • Don’t use your phone. 8
  • 9. OFFICE ETIQUETTE • Loud telephone conversations. • Showing Up Late For Meetings. • Wearing Too Much Perfume/Deodorant. • Offensive Jokes. • Smoking In Common Areas. 9
  • 10. E-MAIL ETIQUETTE • Professionalism. • Subject line should be powerful. • Be concise and to the point. • Spelling and grammar. • Make it personal. • Do not over use “reply to all”. 10
  • 11. CONTD.. • Mind your manners. • Emoticons and abbreviations. • Do not write in capitals. • Attachments. 11
  • 12. 12
  • 13. Executive Etiquette Telephone etiquette: • Answering calls. • Introduce yourself. • Never interrupt customer. • Some courteous closing statements: Feel free to call us anytime. It was pleasure talking to you. 13
  • 14. Executive Etiquette Lift Etiquette: • If unwell, especially if you are coughing and sneezing use a lift carriage which is empty whenever possible. • In busy tower blocks: do not call a lift to stop if you need to travel between 1 or 2 floors. • The person standing right next to the control panel is NOT the lift operator. 14
  • 15. Professional Dining Basics • Arrive on time. • Wait to sit until host indicated the seating arrangement. • Put napkin in lap before drinking or eating. • Order easy to eat food. • Don’t order the most expensive items. on the menu 15
  • 16. Professional Dining Basics • Wait until everyone has been served before you begin to eat. • Bring food to your mouth – NOT your head to your plate. Salt/Pepper pass together. Do not talk with your mouth full. Do not chew with your mouth open. 16
  • 18. Power Dressing Business Casual Wardrobe • For women: dress pants, shirt, blouse, well maintained dress or casual shoe (no tennis shoes etc.) • For men: slacks/khaki pants, polo shirt, or other collared dress shirt, well maintained dress or casual shoes (no tennis shoes etc.) 18
  • 19. Power Dressing Color of dress you choose: • Has various implications Black or Dark grey Blue Green Red Brown 19