In knowledge economy, you need motivated knowledge workers. This presentation shares experiential knowledge of the author while implementing Knowledge Management for many global organizations from 1999 to 2013.

1. Empowering Expert within You!
- Rajiv B Deo
Promoting & Sustaining Experts’ Participation
Rajiv B Deo

2. For restricted circulation only © 2014 Rajiv B Deo 2 / 12
Overview
• Understand dimensions of motivation
• Recognizing experts as different individuals
• The Hypothesis
• Enumerating Expert Personality types
• Mechanisms to identify different Expert types
• Self assessment through questionnaire
• Expert type wise needs & motivational factors
• Rewards, Awards & Recognitions to satisfy different
types of Experts
• Next steps…

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Dimensions of Motivation

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Recognizing experts as differently abled individuals
Business Expert
Perception about
Business
Personality Type
Desire to
achieve
personal goals
Rewards n Recognitions

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The Hypothesis
• There is a strong correlation between motivation level and
creation, sharing including realizing business knowledge
• Motivation needs vary as per personality types
• Personality types relevant in an organizational setup are
– Power Player
– Team Player
– Diplomatic Player
– Party Player
• These personality types can be assessed by giving a self
administered on-line questionnaire or observing individual
moves during a behavioral game
• Reward system to address following input attributes
– Seniority (Age)
– Personality Type
– Organizational expectations with respect to KM activities
• Different Awards required for
– Achieving desired change in behavior
– Sustenance of the desired behavior

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Enumerating Expert Personality types
Understand
importance of goals
but do not like to set
them, Become
rebellious in boring
work situations
Hide their high
insecurity, Please self
before pleasing
others, limit their
goals
Highly judgmental of
others
Get easily depressed
Unforgiving if others
do not meet
expectations
Feel highly insecure
if their belief system
is challenged,
Hasty action without
thought
Weaknesses
Forgiving, OptimistPatient, Seek
cooperation in
everything, excellent
communicators,
respect authority
Committed to people
High self integrity
Committed to work
Set high goals of
productivity
Demand high work
standards from
others
Strengths
Become popular with
everyone worth
caring about, Seek
lifelong friendship
through grabbing
opportunities,
demand trust in
relationship
Independent, Own
space, Look for
support & recognition
from peers
Feelings to be
understood
Look for Appreciation
& peer endorsements
Demand honesty
from others
Always do everything
right
Respect & approval
of peers is very
important
Needs &
Wants
Party PlayersDiplomatic
Players
Team PlayerPower PlayerPersonality
Profile

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Mechanisms to identify different Personality types
• Self assessment through questionnaire
• Interview
• Behavioral Game
• Astrological Sun Sign
• Handwriting Analysis
• Feedback from Peers & Superiors

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Self assessment through questionnaire
• Person undergoing the self assessment has to select
appropriate word out of each group which describes
him most of the time
• There are 40 groups consisting of 4 words each.
Hence each person would describe himself as a
collection of 40 words.
• The choice of 40 words would determine his or her
dominant personality type.
• Next 2 slides show the complete questionnaire

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Questionnaire – Page 1
Sr. No. a b c d
1 Intimidating Careful Unproductive Afraid
2 Powerful Deliberate Gentle Optimistic
3 Determined Detail oriented Good Listener Social Person
4 Direct Creative Adaptable Performer
5 Decisive Loyal Content Playful
6 Impatient Moody Passive Impulsive
7 Powered Perfectionist Indecisive Self oriented
8 Opinionated Nurturing Inventive Outgoing
9 Calculating Self righteous Self Critical Disorganized
10 Arrogant Concerned Stubborn Fighty
11 Task driven Sincere Diplomatic Lively
12 Insensitive Judgemental Boring Undesciplined
13 Action oriented Analytical Easy going Carefree
14 Demanding Unforgiving Unmotivated Vain
15 Independent Dependable Even tempered Trusting
16 Always right Guilt prone Un-enthusiastic Un-commited
17 Critical Sensitive Shy Obnoxious
18 Dominant Sympathetic Tolerant Enthusiastic
19 Confident Disciplined Pleasant Charismatic
20 Logical Emotional Agreeable Popular
Select the word in each row which you feel that best describes you

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Questionnaire – Page 2
Sr. No. a b c d
21 Assertive Reliable Kind Sociable
22 Responsible Idealistic Considerate Happy
23 Strong willed Respectful Patient Fun loving
24 Aggressive Depressed Ambivalent Forgetful
25 Self serving Suspicious Unsure Naïve
26 Argumentative Unrealistic Lack direction No direction
27 Tactless Hard to please Lazy Loud
28 Merciless Thoughtful Uninvolved Show-off
29 Pragmatic Well behaved Accepting Spontaneous
30 Bossy Self Critical Reluctant Teaser
31 Protective Concerned Supportive Optimistic
32 Aggressive Caring Easy going Playful
33 Recognition Appreciation Respect Praise
34 Adventure Security Safety Excitement
35 Driven Deliberate Patient Spirited
36 Openly angry Quiet Revenge Control Anger Avoid conflict
37 Opinionated Responsible Accepting Positive
38 Determined Honest Content Charismatic
39 Productive Right Positive Easy
40 Task oriented People Oriented Free of pressure Light hearted
Select the word in each row which you feel that best describes you

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Mechanisms to motivate different Personality types
• Monetary award – cash & kind
• Instant (Minimum delay) recognition & visibility
• Exclusive Professional Mentoring
• Programming - Right message at the right time using Bio Rhythms
Personality
Type
Power player Team player Diplomatic
player
Party player
Motivators More
responsibility,
Job
enlargement
More
involvement,
Invitation as a
Judge /
Chairman
More freedom
/ autonomy,
Sponsoring
for an
external
conference
Membership
of an Elite
Club
Common points

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Next steps
• Validate the proposed Rewards n Recognition model
• Finalize plan for piloting the model
• Finalize reward mechanisms & award process
• Prepare a business case