4. ExecutiveSummary
We gladly present you a case study on personality, motivation,
communication, leadership, family influence, decision making, conflict
and resistance to change. We prepared the case solutions on the basis of
solving the behavioral issues Hari, the main character in the case is facing.
We have solved two questions based on the case study “Hari’s Plight”.
Actually many different issues are discussed in the case study. The case
study covers a discussion on all the important topics in the study of
organizational level. We have tried our best to answer the questions
properly. We have also suggested some solutions for Hari’s dilemma.
Although the main propose of preparing the case study is to solve the case
answers properly. We would like to express our gratitude to you for your
tiresome effort for us which provided us the opportunity to complete the
assignment.
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5. TableofContents
No. Contents Page No.
1. Introduction
(a) Background of the study
(b) Objective of the study
6-9
2. Case Study Answers 10-57
3. Conclusion 58
4. References 59
6/5/2018 5
6. 1. Introduction
(a) Background of the Study
We assign the case study to know the major issues faced by
Hari related with his personality, leadership traits,
motivation, family influence, problems with decision
making, communication skills, level of conflict and
resistance to change. And also to suggest some ideas Hari
should undertake. We hope this case also helps us to solve
problems in the inside organization’s area and results
about a positive impact in our further career.
6/5/2018 6
7. Hari has been working as the HR manager of Nepal Insurance
Company (NIC) of Kathmandu for the past five years. He has
excellent expertise and knowledge. He enjoys his routine job but has
an inner urge to start his own training and consulting firm. He has
certain issues with this idea and those are :
He is a family man. Wife, parents and two children.
He plans to acquire his own house too.
He has no enough capital to start a consultancy by himself.
He is a sensitive and emotionally attached with his family.
His personality is a small, ‘shy’ type ‘gentleman’ which affects his
decision making and communication too.
He lacks drive to influence people and has no vision of the future.
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8. Additional problems mentioned in the case :
He avoids risks and is not ready to take any, now.
One of his friend Gopal is encouraging him to leave the job
with an aim of working in his place and Hari is unaware of
that.
He has his parents who want him to continue with the job
and are dead against him leaving a stable job.
His wife Suman, wants him to go for the next job offered by
a rival company which pays him more and gives higher
position along with prospects of study in abroad after three
years.
He is in dilemma as he doesn’t want to lose the clients
supporting him for his new consultancy and also doesn’t6/5/2018 8
9. (b) Objective of the Study
It is very important to set an objective for preparing our
report. The objective of our study are described below :
Getting new knowledge about problems that can arise for
a working person.
Knowing satisfaction and dissatisfaction factors for an
employee.
Solving problems related with personality problems.
Solving the case study answers so that we can get better
knowledge rather than before.
Suggesting some solutions to the issues.
6/5/2018 9
10. 2.CaseStudyAnswers
Q.N.1 Discuss the case and analyze the behavioral issues that it
raises. Consider especially the following:
a) Hari’s Personality
b) Leadership Traits
c) His Motivation
d) The influence of the Family
e) Problem of Decision Making
f) Communication Skills
g) Level of Conflict
h) Resistance of Change
6/5/2018 10
12. a) Hari’s Personality
What is Personality ?
The combination of characteristics or qualities that form an
individual's distinctive character.
What is Hari’s Personality ?
Hari seems to be an introvert because he is mentioned as a shy
and quite individual. He seems to be unsocial, yet they desire
to be liked and accepted by others.
He has moderate degree of conscientiousness as he is self-
disciplined, careful and dependable.
He has low emotional stability in the sense that he is
indecisive, seems to be depressed and subject to mood swings.
He is not farsighted and has no ability of taking risks.
Avoiding challenges also defines Hari.
12
14. He is sensitive and agreeable but not far-sighted.
he has low openness to experience as he is less open to
ideal and more fixed in his own ways. Also he prefers
routine and schedule jobs rather than challenges and
opportunities.
Hari’s Personality can be defined as Type B Personality as
:
He typically work steadily, and may enjoy achievement,
although he has a greater tendency to disregard physical
or mental stress when he do not achieve. When faced with
competition, he may focus less on winning or losing than
his Type A counterparts, and more on enjoying the game
14
15. 2.CaseStudyAnswers
Q.N.1 Discuss the case and analyze the behavioral issues that it
raises. Consider especially the following:
a) Hari’s Personality
b) Leadership Traits
c) His Motivation
d) The influence of the Family
e) Problem of Decision Making
f) Communication Skills
g) Level of Conflict
h) Resistance of Change
6/5/2018 15
17. b) Leadership Traits
What is leadership ?
It is the ability to influence a group toward the achievement
of goals.
The action of leading a group of people or an organization,
or the ability to do this.
Major Leadership Traits:
1. Drive
2. Leadership Motivation
3. Integrity
4. Self-confidence
17
18. Hari has drive to have his own house and start his own
training and consulting firm. But still lacks drive to
influence people.
He has high leadership motivation as he is a HR manager
and trains other employees too.
He is honest and have moral principles i.e integrity.
Hari has not enough belief on himself and his expertise as
well as his decision making is not a strong point.
He has excellent knowledge and skills about his job.
His ability to collect and understand enormous
information i.e intelligence level is high.
He has low ability to monitor own or other’s emotions,
discriminate among them and use the information to
guide his thoughts and actions.
18
20. 2.CaseStudyAnswers
Q.N.1 Discuss the case and analyze the behavioral issues that it
raises. Consider especially the following:
a) Hari’s Personality
b) Leadership Traits
c) His Motivation
d) The influence of the Family
e) Problem of Decision Making
f) Communication Skills
g) Level of Conflict
h) Resistance of Change
6/5/2018 20
22. c) His Motivation
What is Motivation ?
It is the willingness to do something to achieve
organizational goals and, at the same time, to satisfy
individual needs.
22
23. The major motivating factors for Hari in this case can be
linked with ERG Theory of Clayton Alderfer.
23
24. Hari is motivated towards having his own training and
consulting firm by his self growth needs. He wants self
recognition and wants to grow his talents for himself.
He wants achievement within himself, maximum self-
development, creativity and self-expression. He also
has self-respect, status or growth needs.
On the other hand, his existence needs like his own
home is driving him towards his new job as the new
offer pays him more.
24
25. 2.CaseStudyAnswers
Q.N.1 Discuss the case and analyze the behavioral issues that it
raises. Consider especially the following:
a) Hari’s Personality
b) Leadership Traits
c) His Motivation
d) The influence of the Family
e) Problem of Decision Making
f) Communication Skills
g) Level of Conflict
h) Resistance of Change
6/5/2018 25
27. d) The Influence of the Family
Family is a group of people living together with a marriage or
blood relation.
Every working person is influenced by his family at his
workplace. His emotions and attachments are always with
him during working hours.
Hari has his own need of actualization on the one side, the
desires of his parents on the other side and needs of his
wife and children on the other.
His parents want him to continue on the same job while his
wife suggests her to shift to new job paying him more and
giving him high level. But, on the other side he himself
wants to have his own training & consulting firm.
27
29. 2.CaseStudyAnswers
Q.N.1 Discuss the case and analyze the behavioral issues that it
raises. Consider especially the following:
a) Hari’s Personality
b) Leadership Traits
c) His Motivation
d) The influence of the Family
e) Problem of Decision Making
f) Communication Skills
g) Level of Conflict
h) Resistance of Change
6/5/2018 29
31. e) Problems of Decision Making
What is Decision Making?
It is the thought process of selecting a logical choice from the
available options.
Decision making is a tough process in itself. Choosing from among
the alternatives can turn out to be challenging.
Factors affecting decision making are :
Perception
Priority
Acceptability
Demands
Resources
Judgement
31
32. The problems with Hari in decision making process can be :
1. Hari, is not far sighted. He doesn’t analyze the possibilities that
may arise but goes through the present only.
2. He is not a risk bearer. Decision making is all about bearing risk
and is not ready to take risk.
3. He is not clear about his ambition or goal. He also lacks
adequate advices.
4. The list of his priorities are long.
5. He is a shy person who has many friends; but lacks the drive to
influence people.
6. He is a sensitive and emotional character in this case who gets
more emotional when it is about his family and their future.
7. He has low inter-personal communication skills.
8. His commitment towards family is more important to him than
achieving goal of becoming an independent consultant.
32
34. 2.CaseStudyAnswers
Q.N.1 Discuss the case and analyze the behavioral issues that it
raises. Consider especially the following:
a) Hari’s Personality
b) Leadership Traits
c) His Motivation
d) The influence of the Family
e) Problem of Decision Making
f) Communication Skills
g) Level of Conflict
h) Resistance of Change
6/5/2018 34
36. f) CommunicationSkills
What do you mean by Communication ?
The imparting or exchanging of information by speaking,
writing, or using some other medium.
Communication involves more than just linear information
flows; it is a dynamic, interpersonal process that involves
behavioral exchanges.
Communication skills is the ability to convey or share ideas
and feelings effectively.
Communication of information leads to appropriate
decision-making in organizations. The quality of decision
depends upon the process of transmitting and
understanding information.
36
37. Hari, has a good communication skills in mass as he is
trainer and a counselor for new employees. He has
expertise and knowledge on training others.
But, to talk about his inter-personal skills of
communication, it seems to be low as he is a shy
person, has many friends still less. He has no drive to
influence people for what he wants them to do. He also
doesn’t want to consult his wife Suman. He is also
unable to communicate with his parents well and
convince them to let him do what he wants.
37
39. 2.CaseStudyAnswers
Q.N.1 Discuss the case and analyze the behavioral issues
that it raises. Consider especially the following:
a) Hari’s Personality
b) Leadership Traits
c) His Motivation
d) The influence of the Family
e) Problem of Decision Making
f) Communication Skills
g) Level of Conflict
h) Resistance of Change
6/5/2018 39
41. g) Level ofConflict
What is Conflict ?
It is a process that begins when one party perceives that
another party has negatively affected, or is about to
negatively affect something that the first party cares
about. - Robbins
41
43. Levelsof Conflict
Individual
Level Conflict
Intra Individual
Conflict
Inter Individual
Conflict
Group Level
Conflict
Intra Group
Conflict
Inter Group
Conflict
Organizationa
l Level
Conflict
Inter
Organizational
Conflict
Intra
Organizational
Conflict
43
45. Types of Conflict with Hari (Inter
Individual)
He has conflict with his family. Unsupportive parents
and confused wife are creating him a troublesome
situation.
Also, his friend Gopal is confusing him about the job
and misleading him.
45
46. 2.CaseStudyAnswers
Q.N.1 Discuss the case and analyze the behavioral issues
that it raises. Consider especially the following:
a) Hari’s Personality
b) Leadership Traits
c) His Motivation
d) The influence of the Family
e) Problem of Decision Making
f) Communication Skills
g) Level of Conflict
h) Resistance of Change
6/5/2018 46
48. h) Resistance of Change
Resistance to change can be covert or overt, organized or
individual. Employees can realize that they don’t like or
want a change and resist publicly, verbally, and
argumentatively.
48
49. Why no change
?Fear of the unknown
Lack of
competence
Connected to the old way
Low trust
Temporary fad
Not being
consulted
Poor communication
Exhaustion/Saturati
on
Changes to
routines
49
50. Q.N.2 What do you think Hari should do ?
6/5/2018 50
2.CaseStudyAnswers
51. Need to motivate oneself ?
Personal motivation is key to maintaining almost all aspects of
life. If we're not motivated, we're more likely to squander our time
and neglect our personal and professional goals.
Motivation is a combination of a whole bunch of things, usually
including some type of fear or intense desire. After all, the
motivation battle is nothing but your head telling you "I think I
can," "I think I still can," and "I'm doing it!"
To be self motivated, he need to follow three things :
developing confidence
staying focused
and, maintaining direction.
51
52. Need to improve
communication
skills ?
Be a good
listener
Never talk
over people
Don’t finish other
people’s sentenceParaphrase
Maintain eye
contact
Ask
questions
52
53. Need to be
decisive ?
Train your brain
Picture yourself
as a decisive
person
Stop worrying
about “bad
decisions”
Be brave to face
your mistakes
Realize that
indecisiveness is
also a decision
53
54. Needto manage
Emotions ?
Select the
situation
Modify the
situation
Shift attentional
focus
Change thoughts
Change
response
54
55. Need to manage resistance ?
• Analyze the situation and what it will be like after
the change
• Try to be creative
• Trust yourself with the change
• Identify the root causes of resistance
• Address resistance formally
55
56. Need to
manage
Conflict ?
Agree to
Disagree
Identify the
issue
Identify the
key players
Articulate
your concerns
Work together
to resolve
Maintain
confidentiality
Ask a third
party for help
56
57. To conclude :
We think Hari should continue with his job at this time. Leaving
the job and joining another may be risky and will upset his
parents. He needs to believe in himself that he will make the
situation to work out.
He can also join the next job, earn more, learn more and open his
own consultancy after sometime and fulfill his dream. Joining a
new job will give him more opportunities and he will get to learn
more.
57
58. 3.Conclusion
We have solved and discussed the case. All the factors we
discussed in the case are interrelated with each other and
can be used to solve overall business issues in the
organization. We have tried to understand the problem
included in the case and suggested solutions.
So we can say that this assignment will be helpful for in
further studies and gain knowledge of organizational
behavior.
6/5/2018 58
