This document provides information about Sandeep Raturi and his expertise in communication. It discusses Raturi's background and qualifications, including over 20 years of experience in travel sales and association with Toastmasters. The document then covers various aspects of effective communication, including definitions of communication, the importance and elements of communication, barriers to communication, listening skills, and tips for both speaking and nonverbal communication. It concludes by recommending Toastmasters and various apps/websites for improving English skills.
2. About Myself
MBA in Tourism
More than 02 Decades of experience in inbound Travel sales
Have been interacting with foreigners on a regular basis
Over 10 years of association with Toastmasters
District Director of District 41 in the year 2018-19 (District Comprises all the
clubs in North & East India, Nepal, Bangladesh)
Received Leadership Training in India, US, Canada, Malaysia, Colombo
Conducted trainings sessions in different parts of India, Nepal and Bangladesh
Founder of online coaching institute ‘Learn n Grow’ where he coaches
learners from diverse professional background and different age groups.
3. Testimonials
After searching for right teacher for a year, I met him and I consider him the right
teacher for me. He is very kind , hardworking and open minded teacher. He is
very proficient in English and have a lot of modern styles of teachings. I really
recommend him if somebody wants to learn English.
Sajid Ali, Sofware Engineer, Islamabad, Pakistan
Sandeep is a perfect tutor. He's very kind and I'm sure that he'll help you to get
proficient in English. Zafer Kiyan, Faculty of Communication, Dept of
Jornalism, Ankara University,Turkey
Hello Sir just wanted to tell you that I just received my result of Cambridge FCE
Exam and I passed with distinction getting 183/190 marks. So In just wanted to
thank you as you helped and guided me a lot through the classes which enabled
me to achieve score that wouldn’t have been able to get without your help.
Aditi Bahuguna, Class XII Student, St.Angela Sophie Senior Secondary
School, Jaipur
6. What is Communication ?
Communication is the transmission of an idea
or feeling so that the sender and receiver
share the same understanding.
Communication is not a mysterious process. It
takes place when the ideas from your mind are
transferred to another’s and arrive intact,
complete and coherent.
8. Importance of Communication
The basis of coordination
Helps in effective decision making
Increases Managerial Efficiency
Ensures organisational and personal growth
Develop Relationships
Manage Knowledge, Ideas & Creativity
Create a Clear Vision and Energize employees
Promote Products & Services
9. Why We Don’t Communicate ?
We are Shy.
We have fear (Fear of Rejection…fear of getting hurt…fear of
hurting someone…fear of losing someone)
Ego (Why Should I?)
Arrogance (I know everything)
Ignorance (I don’t need that)
Presumptions or assumptions
10. 7 Cs of Communication
Clear
Concise
Complete
Correct
Consideration
Courtesy
Concreteness
12. Types of Communication
On the basis of organization relationship
Formal
Informal
On the basis of Flow
Vertical
Crosswise/Diagonal
Horizontal
On the basis of Expression
Oral
Written
Gesture
13. Barriers to Communication
Semantic Barriers
Psychological Barriers
Organizational Barriers
Personal Barriers
14. Barriers to Communication
Encoding Barriers (From Sender)
Transmitting Barriers (Distractions/Channel/long chain)
Decoding Barriers (From Receiver)
Responding Barriers (No provision for Feedback)
17. How we Communicate ?
Speaking(30%) Listening & Observing(45%)
Reading (16%) Writing (9%)
18. Listening Skills
Hearing Vs Listening
Passive, Selective, Active Listening Skills
Flaws in the Listening process :
Selective Attention
Selective Perception
Selective Retention
19. Why We Do Not Listen -
5 Basic Reasons
Listening is Hard Work
Competition
The Rush for Action
Speed differences (120 wpm v/s 360 wpm)
Lack of Training
20. Examples of
Active Listening Techniques
Brief verbal affirmations like I see, I know, sure, or I
understand.
Asking open-ended questions.
Asking specific questions to seek clarification.
Waiting to disclose your opinion.
Disclosing similar experiences to show understanding.
21. Steps to
Effective Listening skills – Don’ts
Don’t be preoccupied
Avoid advising, diagnosing, criticizing, judgments &
reactions
Avoid fixing-changing what the speaker says
Resists filling every space with your talk
Don’t ignore the body language
Avoid Interruptions
22. Steps to
Effective Listening skills – Don’ts
Focus on Speaker
Have Eye Contact
Being Open Minded & Non Defensive
Ask questions
Let your body give reassuring messages
Allow Silence
Reflect feelings and Empathize
23. While you Speak:
Do not be in a Hurry
Think and Speak, rather than reacting
Understand where to Pause
Know when to speak and when not to speak
Check your tone, volume, voice & accent
Ask Questions to clarify, Get to the point
Use Examples & Neutral Gender
Use KISS (Keep it short & simple)
Mind your Body Language – Non Verbal
24. Key Points in
Non Verbal Communication
(P)OSTURES & GESTURES
How do you use hand gestures? Stance?
(E)YE CONTACT
How’s your “Lighthouse”?
(O)RIENTATION
How do you position yourself?
(P)RESENTATION
How do you deliver your message?
(L)OOKS
Are your looks, appearance, dress important?
(E) XPRESSION OF EMOTION
Are you using facial expressions to express emotion?
25.
26. Communication Hacks
Immersion
Imitate
Read
Read Aloud
Audio Books, Podcast
Transfer Passive Vocabulary to Active Vocabulary
Use mnemonics for better retention of vocabulary Don’t just learn words.
Learn Phrases.
Think in English. How?
JAM Session
Record your Videos
Find a mentor and use feedback
27. Toastmasters
- Gain confidence
- Deliver prepared and impromptu speeches
- Acquire and hone leadership skills
- Network with self-motivated learners