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Effective project communication
1. Wu Gang HPIT GADSC-CDC Effective project Communication
2. Ground rules This is not a training, it’s a workshop I am not the trainer, I am the facilitator You are not the trainee, you are the master no rule will be given, only suggestion
9. Why Effective Communication 2 3 4 5 1 8 9 10 6 7 6. This is document 1. Promise Made by Sales 7. This is Installation Package 2. Requirement Metioned by Customer 8. This is Cost 3. Requirement Understanded by Project Manager 9. This is Support 4. Design given by Designer 10. This is What Really Want by Customer 5. Coding performed by programer
17. Different need 证明(approved of) 信任（trusted） 感激（appreciated） 认同（validated） 接受（accepted） 尊重（respected） 崇拜（admired） 理解（understood） 安慰（reassured） 关心（cared about）
18. Different need Specify what is male’s need and female’s need admired Male Female respected cared about approved of trusted reassured appreciated understood validated accepted
20. WhatMan needs What a women might unknowningly cause a man to feel controlled. Why? 你干吗还买那个，咱家已经有一个了嘛，再买一个配对啊 （How can you think of buying that ? You already have one） 你头发长的快赶上李宇春。 （You hair is getting kind of long, isn’t it?） 大哥，你开的太猛了，赶紧慢下来，否则你就被拍了 (You’re driving too fast , slow down or you’ll get a ticket) 别咬手指头，你都多大啦. （Don’t eat with your fingers. You’re setting a bad example） Bill都打了好几次电话了。你赶紧给他回个电话吧 (Bill call for the third time. When are you going to call him back?)
21. Key Conception Admit the difference Aware in the conversation Avoid making mistake Men - do not offer solutions to women, listen, make them feel validated, cared for, respected. Women - do not control men, empower them to make decisions themselves, convey that you admire and accept them..
28. Bad habit when listening Give no response Negative response (distract ..) Interrupt Tell your own story Criticize Finishing other’s words
29. Active listening 4 steps Be a active listener Indicate your interest in the person and what he is saying. Don’t interrupt Involve your whole body. Give response
30. Reflect Listening Be a active listener SUMMARIZE Pull together the main points of a speaker PARAPHRASE Restate what was said in your own words QUESTION Challenge speaker to think further, clarifying both your and their understanding
31. Formula to use for reflective listening: Be a active listener You feel (insert the word or feeling) because (insert the event or other content that is associated with the feeling).”
32. Physical Listening Be a active listener Facing the speaker Eye contact Distance Posture relaxed or rigid leaning in or away Remove physical distractions
33. Feeling speaker while listening Be a active listener Focus attention on: facial expressions, posture, gestures and actions. Read non-verbal in context of the conversation. Note discrepancies between what people say and how they act. For example, if they say they are happy, do they look and act happy? Be aware of your feelings and physical reactions. Listening is not only listening
51. Vocal The 38% Which are vocal communication 语音语调Vocal tone 抑扬顿挫Inflection 音量大小Volume 是否流利 Fluency 时间暂停Timing /pause - can be conveyed over the phone
1. Indicate your interest in the person and what he is saying. This invites him to talk. 2. Don’t interrupt, offer an opinion or otherwise prevent the speaker from continuing. Even if the speaker pauses, don’t speak. Let him resume the conversation. 3. Involve your whole body. Maintain good eye contact. Nod when the person makes a point. 4. Make listening sounds like, “Hmmm,” “Really,” “That’s interesting,” “What do you think about that?” This lets the speaker know you are paying attention.
Keep your arms and legs uncrossed. Tightly crossed arms or legs communicate defensiveness and closed mindednessPosition yourself at an appropriate distance. If you are too distant or too close, the speaker will feel anxiety. About three feet is a comfortable distance for conversation.Learn the art of silent responsiveness
不是通过讲话或者文字来传递信息的方式
器大者声必闳，志高者意必远
Repeating - nodding your head when you say "yes," pointing when you give directionsSubstituting - shrugging your shoulders to mean "I don't know"Complementing - scratching your head when you're thinking, hanging your head when you're embarrassedAccenting - pointing when you criticizeRegulating - pausing when you want somebody else to speakContradicting - trying not to appear nervous during a job interview. Audiences put more emphasis on nonverbal cues than on words to decide whether speakers are honest.American’s “
