The document presents a proposal for a workshop on soft skills promoted by DUCC Systems Pvt. Ltd. The proposal outlines the syllabus, time duration, and cost for training programs in areas such as communication skills, team building, time management, and stress management. The training is intended to enhance the soft skills and employability of both employees and students. Each training program is between 8 to 16 hours and uses interactive games, role plays, and activities to enhance learning and retention.

1. January 28
Proposal
2011
This document presents the detailed proposal for a workshop on Soft
Skills promoted by DUCC Systems Pvt. Ltd. The syllabus, time duration
Workshop on
and the costing is proposed in the document. Soft Skills
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2. Proposal for Workshop On Soft Skills
Soft Skills Training is an important part of Management Training as it has a significant impact on Personality
Development. The Soft Skills Training conducted by DUCC Systems Pvt. Ltd. focuses on elements of Training and
Development that require changes in behavior and thinking.
Soft Skills as opposed to hard skills (such as technical skills), greatly impacts the personality development of employees.
Organizations today recognize that the professional development of their employees play an important part in maintaining
relationships with their customers and developing a successful business.
Organizations that endeavor to be on the path of continuous learning will often find that upgrading the 'soft skills' of their
workforce is a necessary part of business. It not only helps improve service but also shows the interest that an organization
has in the professional development of their employees, which in turn leads to higher employee retention.
Our Soft Skills Training Materials are usually designed and developed based on analysis of training needs and is
delivered at locations across the globe as per the requirements of the client organization.
For Colleges/ Universities:
Through the Placement Training conducted by DUCC, we effectively increase the employability skills of students. They
undergo Job Placement Training & Motivational Training to enhance their all-round development.
During the earlier days, when workforce supply was low and the demand for skilled workforce was high, companies were
willing to recruit individuals and train them on all aspects of the job, as well as etiquette. But today this is not the case.
Workforce supply is plenty, and demand is low. In the present age of global recession, the concept of lean organizations is
the norm. Hence, job seekers need to be ready and ‘employable. This is where our Job Placement Training in Soft Skills
Training for Students can help.
Through activity based learning, our competency, we aim at equipping students with the skills mentioned below:
Interviewing Skills: Interviews are considered to be the gateway to the corporate world. Hence it is of equal importance to
be familiar with the do’s and don’ts of attending a job interview and coming out in flying colors. Amongst other aspects, we
train participants through mock interviews and provide tips on preparing for interviews.
Group Discussions: Group Discussions are an important method for employers to select prospective candidates for the
final round of interview. The student needs to portray the right skill sets in a limited amount of time. We train students on
how to participate in an effective group discussion and gain the maximum points in the limited amount of time put toward
them.
Communication Skills: Essentials of communication, business writing and presentation skills are taught to participants in
this module. It helps them to provide structure to their thoughts and comprehend others’ ideas in a better manner.
Voice and Accent Training: This training has been incorporated in our Job Placement training to encourage participants
into speaking with a neutral accent, the importance of voice modulation, pitch, inflection, and so on.
Business Etiquette and Personal Grooming: What are the various accepted practices to be followed in the corporate
world? What are the unsaid codes of conduct? How would a new employee create a positive and lasting impression? These
are just a few of the many questions that we would be answering in this module that prepares participants to confidently
start/ continue their career.
Motivational Training: This aspect of College Training for students help them to rise above the present challenges that
the world is throwing at them in terms of a global recession, and helps them to remain motivated and achieve success in
their Endeavour.
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3. Our training programs are filled with a variety of games, role plays, business cases and activities which make your
presentation interactive and fun - the two components that enhance learning and retention.
Our Training Material covers a range of topics, namely:
1. Communication Skills
2. Team Building
3. Time Management
4. Stress Management
5. Conflict Resolution
Syllabus:
Communication Skills Training
Verbal Communication
 Rules for communication
 Exercise: Follow the instructions
 Probing Skills
o Open-ended Questions
o Close-ended Questions
o ounter-productive questions
 Exercise: Who are you?
 Spoken Communication
o P – Pitch
o I – Inflection
o C – Courtesy
o T – Tone
o U – Understanding
o R – Rate of speech
o E – Enunciation
Listening Skills
 Activity: Listening Exercise
 Types of listening:
o Passive Listening
o Active Listening
o Reflective Listening
 Exercise: Distractions
 7 good listening practices
Non-verbal Communication
 Smiling
 Posture
 Handshake
 Tone of voice
 Eye Contact
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4. Conference Call Etiquette
 Ground rules for conference calls
 Making introductions
 Punctuality
 Do’s and don’ts on conference calls
 Using the ‘Mute’ function
Team Meeting Etiquette
 Meeting agenda
 Meeting roles
o Who facilitates
o Who attends
o Who minutes
 Minutes of meetings
 Meeting timelines
 Meeting follow up
Conference Call Etiquette
 Ground rules for conference calls
 Making introductions
 Punctuality
 Do's and don'ts on conference calls
 Using the 'Mute' function
Role Play: The Accomplished Employee
Training Hours:
The Business Etiquette and Personal Grooming Program will be 16 hours.
Team Building
Training Topics:
 Exercise: word enumerator
 The magic of synergy
 Characteristics of an effective team
 Essentials of an effective team:
o Respect
o Focus
o Communication
 Activity: team trust
 Activity: Team shape up
 Evolution of a team
o Coming together
o Staying together
o Synergizing
o Succeeding
o Disbanding
 Activity: making the connection
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5.  Activity: building a high-rise
 Managing a team
o Selection
o Bonding
o Development
o Delegation
 Handling team dynamics
o Activity: providing feedback
o Giving and receiving feedback
o Common mistakes in giving feedback
o Giving negative feedback
o The structure of effective feedback
o Creating a collaborative work environment
Training Hours:
The duration of the training program will be 8 hours.
Time Management
Training Topics:
 The importance of time management
o Story: the priest and the politician
o Activity: team think
 80:20 Rule or Pareto Principle
o Story: knowing the 20%
 Activity: the survivor
 Prioritizing tasks
o To-Do Lists
 Personal Goal Setting
o Setting S.M.A.R.T. Goals
o Activity: goal setting
 Delegation and time management
 Time management in meetings
o Case study: Time management in meetings
o Activity: saving precious time
 Barriers to time management
o Dealing with procrastination
 Identifying and handling time consuming tasks
o Game: where’s the loot?
Training Hours:
The duration of the training program will be 8 hours.
Stress Management
Training Topics:
 Understanding Stress:
o What is Stress?
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6. o Types of Stress
o Symptoms of work stress
o Causes of Harmful Work Stress
o Exercise: Personality and Stress Questionnaire
o The Power of Perception
o Reaction to Stress
 Managing Stress:
o Fight or flight
o Skills to manage stress
o Stress management:
o Action oriented skills
o Emotion oriented skills
o Acceptance oriented skills
 Stress Management Techniques:
 Action-oriented skills: o Action-oriented skills: • Job Oriented Analysis • Stress Diet • Physical Exercise o
Emotion-oriented skills: • Positive Attitude • Imagery o Acceptance-oriented skills: • The Power of R & R
(Rest and Relaxation) • Physical Relaxation Techniques • Thought Awareness
Stress Management Techniques
 Action-oriented skills
 Job Oriented Analysis
 Stress Diet
 Physical Exercise
 Emotion-oriented skills
o Positive Attitude
o Imagery
 Acceptance-oriented skills
o The Power of R & R (Rest and Relaxation)
o Physical Relaxation Techniques
o Thought Awareness
Conflict Resolution
Training Topics:
 Understanding conflict
o Defining conflict
o Understanding levels of conflict
o Traditional ways of handling conflict
 Persuasion
o In-depth perception
o Using others to persuade
o Empathy
o Managing emotions
 Negotiation
o Types of negotiation
o Stages of negotiation
o Skills of negotiation
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7. Eligibility:
MBA (Any Majors, and semester) students can participate in the program.
Total Time Duration of the Workshop:
No. of Hours: 40
Distribution over days: 7
Cost of the Workshop:
`1500/- only per candidate for the workshop.
Facilitation from the College:
The accommodation and food facilities are to be provided by the College/ University for two executives
from the Company (DUCC) for the complete training period.
Participation CERTIFICATES, GOODIES ETC. FOR THE WORKSHOP WILL BE GIVEN TO EACH PARTICIPANT.
Note: We encourage college/ universities to sponsor (at least partially) the workshop program so that
maximum students can benefit from the program.
Get back to me for any queries.
Thanking You
Amit Chaturvedi
Marketing, Consulting and Business Development
DUCC Systems Pvt. Ltd.
011-25624491, 9711496932
amit.chaturvedi@duccsystems.com
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