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Nonverbal Communication


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Nonverbal Communication

  1. 1. Nonverbal Communication<br /><ul><li>Forms of Nonverbal Communication
  2. 2. How to use it effectively?
  3. 3. How to express dissatisfaction effectively to students using nonverbal means?
  4. 4. Effective communication skills</li></li></ul><li>Forms of Nonverbal Communication<br />Facial Expression<br />Eye Contact<br />Gestures<br />Posture and Body Orientation<br />Proxemics or personal space <br />Paralinguistics<br />Touch (NA)<br />Appearance<br />
  5. 5. Why is it important?<br />Communication is a two-way process<br />
  6. 6. Why is it important?<br />Nonverbal makes you a better communicator<br />Improve relationships with people<br />Improve self esteem<br />Improve ability to deceive people<br />
  7. 7. Why is it important for teachers?<br />become better receivers of students' messages. <br />become a better sender of signals that reinforce learning. <br />Nonverbal communication increases the degree of the perceived psychological closeness between teacher and student.<br />
  8. 8. Facial Expression<br />Simple smile or frown can tell a lot of stories.<br />People are able to judge whether one is happy, sad, surprised, or angry.<br />
  9. 9. Effective use of Facial Expression<br />If you smile regularly you will be perceived as more likable, friendly, warm and approachable. <br />Smiling is often contagious and students will react favorably and learn more<br />Facial Expression<br /><br />Facial Feedback<br /><br />
  10. 10. Eye Contact<br />Helps to regulate the flow of communication.<br />Can establish relationship between the parties.<br />Blinking, staring and looking can indicate whether one is bored, interested or hostile.<br />
  11. 11. Effective use of eye contact<br />Maintain eye contact to open the flow of communication and convey interest, concern, warmth and credibility. <br />Intervals of eye contact lasting 4 to 5 seconds<br />Eye contact<br /><br />Eye avoidance<br /><br />
  12. 12. Gestures<br />Nodding of head, hand signals, folding arms, waving, pointing<br />It can alert the receiver of your intentions and emotions<br />
  13. 13. Effective use of gestures<br />Lively and animated teacher captures student’s attention and arouse their interest.<br />Using gestures to reinforce and support your words.<br />Gestures<br /><br />
  14. 14. Posture and Body Orientation<br />Standing, sitting, lying, slouching<br />It conveys your feelings and attitudes<br />
  15. 15. Effective use of Posture and Body Orientation<br />Avoid speaking with your back turned or looking at the floor or ceiling.<br />This will make you look disinterested.<br />Lean slightly forward.<br />Avoid defensive postures: arm-crossing, and leg-crossing<br />
  16. 16. Proxemics<br />Also known as personal space.<br />Proxemics<br />
  17. 17. Effective use of Proxemics<br />Move around the classroom to increase interaction with your students. <br />Being closer to students allows teachers to make better eye contact and increases the opportunities for students to speak.<br />
  18. 18. Paralinguistics<br />How you convey your message?<br />Tone <br />Pitch: Low or High Pitch <br />Rhythm: Speed <br />Timbre : Quality<br />Loudness <br />Affect the way people perceive your emotions.<br />
  19. 19. Effective use of Paralinguistics<br />Try to vary the tone and be aware of the underlying message that it conveys.<br />Concentrate on how you phrase and use tones to emphasize ideas.<br />Use soft/ low voice that only the student can hear<br />Paralanguage<br /><br />
  20. 20. Appearance<br />Impression<br />Clothes, Colors, Hairstyle, etc.<br />
  21. 21. Effective use of Appearance<br />Different colors can invoke different moods.<br />Warm colors: vary from warmth to anger & hostility<br />Cool colors: vary from calm to feelings of sadness<br />Appearance can also change physiological reactions, judgment, and interpretations.<br />
  22. 22. How to express dissatisfaction effectively to students using nonverbal means?<br />We can practice and manage our:<br />Eye contact<br />Make sure the student is not avoiding eye contact with you<br />Proxemics<br />Stand closer to the student to alert him/her<br />Gestures<br />Put up your hand to stop him/her<br />Paralinguistics<br />Vary tone, timbre and loudness<br />
  23. 23. Effective Communication Skills<br />Active Listening<br />Verbal<br />Nonverbal<br />Practice or Self Review<br />
  24. 24. Active Listening<br />Relax and listen <br />using verbal and nonverbal<br />Avoid interrupting the speaker<br />It is important as it can help you digest what is being said accurately. It allows you to think through clearly.<br />
  25. 25. Steps for Active Listening<br />Affirmation – Acknowledge ideas, thoughts, feelings<br />Verbal: yes, go on, etc<br />Nonverbal: nodding your head<br />Paraphrasing – Using own words to repeat speaker’s ideas<br />Clarification – check whether you understood<br />Verbal: ask open-ended questions starting with “How”, “What”, “Please explain”<br />Nonverbal: using gestures to enhance questions<br />Summarize and give opinions<br />Verbal: ask if speaker wants to hear your opinions, using “would you..”<br />Nonverbal: using gestures to emphasize ideas<br />
  26. 26. Verbal<br />Be clear and assertive<br />Enhance/emphasize ideas with nonverbal skills (gestures, eye contact, paralinguistics, etc)<br />Use “I” sentences instead of “You”<br />“you” sentences are usually perceived as blaming or attacking the receiver.<br />E.g. “I feel confused.” and “You are making me confused.”<br />
  27. 27. Verbal + Nonverbal<br />We have to manage our emotions (anger)<br />Using “I” statements, do not use words like “better”, “worse”, “should”<br />Acknowledge other’s emotions (through facial expression, eye contact), look interested to help speaker to relax.<br />Rephrase speaker’s words<br />Take note of paralanguage used: tone, timbre and loudness<br />Add others into the conversation to address the issue<br />
  28. 28. Nonverbal<br />We should avoid: <br />Pointing index finger at speaker<br />Wringing of hands<br />Crossing arms on chest<br />Eye avoidance – glancing sideways, looking down<br />
  29. 29. Nonverbal<br />Careful usage of paralanguage<br />Thought through what underlying message that your sentence might have.<br />When angry use a soft/ low voice instead of loud and angry tone.<br />
  30. 30. Practice or Self review<br />Practice and record the speech at home.<br />Take note of paralinguistics used<br />Reflect on these questions:<br />Are everyone being heard?<br />Does everyone has a chance to clarify?<br />Is everyone clear about what you say?<br />Did everyone manage to use the tools of expressing and receiving anger?<br />
  31. 31. Reference list<br />Detlef R Prozesky, MBChBMCommH PhD (2000). Communication and Effective Teaching. Journal of Community Eye Health, 13(35), 44–45.<br />Kendra Cherry (2010). Types of Nonverbal Communication. Retrieved from<br />Vicki Ritts and James R. Stein. Six Ways To Improve Your Nonverbal Communications. Retrieved from<br />Tan OonSeng, Richard D. Parsons, Stephanie Lewis Hinson, Deborah Sardo-Brown (2003). Education Psychology: A Practioner-Researcher Approach (An Asian Edition). Singapore: Thomson Learning (a division of Thomson Asia Pte Ltd).<br /> <br /> Management Skills Resource: Non-Verbal Communication. Retrieved from<br />A.N. Okorie (2000). Basic Concepts of Communication in Educational Management. Journal of Teacher Education and Teaching, 4(1), 141-152.<br />University of Maine Cooperative Extension (2008). Group Works: Effective Communication, 2008 (Bulletin No. 6103). Maine: Louise Franck Cyr<br />
  32. 32. The End<br />