Outbound CRM Dialer

1. ™
© 2010 Refractive Dialer,
LLC

2. Manual Dialing
Labor Intensive – High Cost & Low Efficiency
Voice Blasters
Not Permitted under the Telemarketing Sales Rule / Low Call Rate
Predictive Dialers
Dropped Calls by Agents & Customers
Hidden Fees: Monthly License Fee, Implementation Fee,
Per Minute & Long Distance Fees
™
© 2010 Refractive Dialer,
LLC

3. Refractive Dialer is the first and only multi-line dialing system with zero delay.
Manual Dialing
Predictive Dialer (Industry Standard)
Refractive Dialer
™
© 2010 Refractive Dialer,
LLC

4. Unparalleled Automation
DialForce works with/without a CTI Adapter to
function seamlessly with any technologies
Data hosting within SalesForce allows a single
area to manage security rules for multiple areas
™
© 2010 Refractive Dialer,
LLC

5. “Benioff believes the call
center is salesforce.com’s
next billion dollar industry... it
very well might be.”
“Behind the Cloud: An Interview with
Salesforces.com’s CEO Benioff.”
Interview by Blake Landau. 12 Jan. 2010
™
© 2010 Refractive Dialer,
LLC

6. Refractive Dialer: DialForce
• The only dialer with NO DELAY & NO DEAD AIR!
• Automated processes to increase efficiency.
• Full native integration with SFDC front end.
• Extremely flexible and adaptable to any business’
needs.
• Secure client data.
• Customizable reports and data in real time.
• No learning curve
™
© 2010 Refractive Dialer,
LLC

7. SFDC customers are already singing with praise,
with Refractive Dialer integration… they might lose their voice!
Increases in:
Marketing Campaign Effectiveness Customer
Retention
Sales Revenue Sales Productivity
Customer Acquisition Higher Customer
Lead Conversion Satisfaction over
other
Cross-sell and Up-sell Opportunities systems
Reduction of costs in sales, service, marketing, and other operations.
™
© 2010 Refractive Dialer,
LLC

8. Intuitive layout and design puts all
crucial information at the agents’
finger tips for conduction
Outbound Dialing.
Agent Controls:
Call Lists
Contact Method
Set-up Recording Templates
™
© 2010 Refractive Dialer,
LLC

9. Connected Call:
Instantly as an agent
is connected to a live
telephone call
the salesforce.com
lead page populates
with all pertinent
information, activity
history, and can be
supplemented by
Informavores call
scripting.
No delay or dead air
inhibits the ability
to develop rapport,
engage, and close
the deal.
™
© 2010 Refractive Dialer,
LLC

10. Via workflow rules, each disposition
completes a task with all fields
populated, comments recorded,
and attached recording.
Custom Disposition Logic allows
management to create complicated
triggers and workflow actions to
streamline and control the entire back
end their own unique sales process.
™
© 2010 Refractive Dialer,
LLC

11. Manage
Your Call
List:
Intuitive
interface
displays
crucial
information
per Call List.
Customize
:
*Call List
Access
*Dispositions
Prepay your account and
refill based upon usage!
Our easy to use billing
engine breaks down pricing
packages and calculates
real time estimates with
appropriate discounting.
™
© 2010 Refractive Dialer,
LLC

12. ™
Customizable Dashboards:
Full reporting and dashboard capabilities native. Percentage
penetrated per campaign, average call duration for each
disposition, cost per campaign per agent…
you name it, you can track it!
© 2010 Refractive Dialer,
LLC

14. ™
Connected to
Live Call
VisualForce
Object
Population
Conversation
& Notes
Disposition
of Call
Triggers &
Workflow
© 2010 Refractive Dialer,
LLC

15. Other technologies are limited in their integration with
Salesforce or not integrated at all. As a result, the
associated business logic is limited by the tools offered by
the other solutions. By working on top of Salesforce,
we're able to create new precedence of
Automation.
Furthermore, other AppExchange products can further
enhance our offerings such as scripting by Informavores.
™
© 2010 Refractive Dialer,
LLC

16. In the same time required for
an agent to manually dial 1
number, an agent using
Refractive Dialer dials 10!
© 2010 Refractive Dialer,

17. Refractive Dialer significantly
increases connectivity with
LIVE customers!
© 2010 Refractive Dialer,

18. Refractive Dialer is so
effective it connects your
agents to more live calls per
hour than they
can physically dial!
Keep your agents busy, and
your customers in contact!
© 2010 Refractive Dialer,

19. ™
© 2010 Refractive Dialer,
LLC