Software for Enterprise Communications and Contact Centers: – PhoneUP – Applications Bundle for Cisco IP Telephony – RichCall – Video Call and Web-collaboration for Customer Service – MeetMe – Scheduling and Managing Cisco TelePresence Meetings – Outbound calling campaigns software – Custom software development services

1. Aurus Products

2. PhoneUP – Applications Bundle
for Cisco IP Telephony
Directory – enterprise phone directory
•Caller ID on users IP phones and PC;
•Integration with Cisco Jabber.
Caller ID with employee photo
Record – call recoding
•BiB or SPAN modes;
•Cisco Mediasense support;
•Integration with UCCX.
Attendant Console
Attendant Console
•Calls management;
•Blind and consultative transfer,
•Conference organization;
•Supervisor calls interception.
Paging
•Live voice paging,
•Text and audio notifications
to groups of employees

3. Touch – Supervisor Console
•Touch screen interface;
•Visual control of IP phone.
Operator – intelligent incoming calls routing
•Automatic call routing based on CRM data
•Assists receptionist in quick routing of incoming calls to
employees.
Lock
•IP phones locking for preventing unauthorized use of
phone and personal data protection
Meeting
•Protecting MeetMe-conferences with PIN or by Caller
ID (ANI).
Touch screen interface for IP phone control
Locked IP phone
PhoneUP – Applications Bundle
for Cisco IP Telephony

4. RichCall – Video Call and Web-collaboration for
Customer Service
Video call on company’s website
•One click on Video Call button and a client sees consultant who already
knows on what topic the client needs an advice;
•Skip IVR - the call goes directly to required group;
•Integration with any IP-PBX and Contact Center platform
Web-collaboration tools
During video call a consultant is able to:
•Visually show required information
on the web site;
•Assist client in dealing with Internet bank
and client’s personal account;
•View display shared by Client and advise
him what to do with the “pointer” feature;
•Assist client in filling in complex
documents;
•Show photos and videos of company’s
products.

5. MeetMe – Scheduling and Managing Cisco
TelePresence Meetings
MeetMe enables managers to schedule
meetings using familiar MS Outlook / IBM
Lotus Notes calendar or web-interface.
create Telepresence meetings with MS Outlook
The solution provides users with intuitive
interface for managing TelePresence
meeting– web-interface or iPad app.

6. Outbound calling campaigns software
Automatic notification of clients
•Informing clients that documents they ordered are ready;
•Notifying users about their current liabilities (public utilities, financial institutions, and collection
agencies).
Monitoring of remote sites availability
•Regular calls to remote sites, analysis of IVR availability, communications test.
Integration with any IP-PBX

7. Custom software development services
Armed with 8+ years in Unified Communications and Call Centers area, we
perform custom software development projects:
Audio/video conferencing solutions,
IP phone applications,
Call accounting software,
Contact Center reports and wallboards,
Call management and call distribution software,
Queue management solutions,
IP-telephony network management software,
Call recording applications,
Heterogeneous UC-software integration.
Strong technical expertise in Cisco collaboration solutions is proved by
Cisco Developer Partner status.

8. About Aurus
Aurus
Nikolayeva str.,11
Novosibirsk, Russia
630090
+7 (383) 344-92-92
info@aurus5.com
http://aurus5.com