Broadcast dialer

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BROADCAST DIALER with SWITCHVOX INTEGRATION

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Broadcast dialer

  1. 1. www.TelOnline.com BROADCAST DIALER with SWITCHVOX INTEGRATION
  2. 2. Why Broadcast Dialer? <ul><li>Today market needs to be connected with customer often than before: </li></ul><ul><ul><li>Competitors are approaching your customers </li></ul></ul><ul><ul><li>Advertisement are very intensive: </li></ul></ul><ul><ul><ul><li>TV, Radio, emails, Pop ups, news paper, social media such as facebook and more… </li></ul></ul></ul><ul><ul><li>How can we communicate our customers new products, services in a faster way, calling their attention? </li></ul></ul><ul><ul><ul><li>Emails, letters, calls, </li></ul></ul></ul>
  3. 3. What is Power Dialer Configure messages from the Dialer (voice mail) and SMS (text messages) to be sent to a contact list. The power dialer shows the history of the messages or campaigns created.
  4. 4. Features
  5. 5. Why Manual and Why Audto Dialer?
  6. 6. Example: Manual Dialer Susie has a jewelry store in California. She has sales agents to help call customers about her latest jewelry line and about upcoming events. She gives her team a list of customers to call by hand. This is frustrating because they have to do everything manually from: Mistakes are made without stream line process Waiting to leave message Writing notes about their call Dialing the number
  7. 7. Example: Automatic Dialer Monica has jewelry store in Miami. She has sales agents to help call customers but doesn’t want productivity to suffer. She uploads her phone list to the system. Her team logs into the system and are connected to the calls. It streams lines the process. Can be used from anywhere in the world The phone rings automatically Home Office Leaves pre-recorded messages Filters bad phone numbers Filters busy signals
  8. 8. Switchvox Integration The Broadcast Dialer integrated in Switchvox, delivers additional strength to its binding characteristics of CRM by reading the correct description for each client and recording call notes then feeds the results into the report to improve functionality. “ Switchvox has a special application program interface that communicates directly with the broadcast dialer. They are interconnected.”
  9. 9. Special IVR messages <ul><li>Example: Call and transfer to agents </li></ul><ul><ul><li>This is TelOnline, press one and one of our representatives will assist you. </li></ul></ul><ul><li>Example: Custome IVR with database integration </li></ul><ul><ul><li>Hi, this is an important message from TekOnline, we would like to let you know that your balance of 2,000.50 is due. </li></ul></ul><ul><li>Example: Call and play pre-recorded messages </li></ul><ul><ul><li>This is TelOnline, we are hosting our Grand Opening Feb 17 at 7pm. See you there. </li></ul></ul><ul><li>Website campaign: </li></ul><ul><ul><li>Hi, Ivan this is TelOnline, you have resigstered at our website. How can we help you? </li></ul></ul>Do Not Call List or MSM
  10. 10. Hosted Solution TelOnline Host delivers a powerful and cost effective cloud hosting solution. It takes the place of traditionally expensive telephone equipment found in telephone rooms today. Your employees are no longer bound to one location as phones can be placed anywhere in the world that has a internet connection.
  11. 11. Who is TelOnline ? <ul><li>Is a company that offers turnkey telephony solutions; specialized in VoIP, Contact Centers and Unified Communications. </li></ul><ul><li>TelOnline offers Hosted PBX & Call Center services based on the SaaS concept. </li></ul><ul><li>TelOnline develops and personalizes telecommunication applications based on the clients needs. </li></ul><ul><li>TelOnline is a Value-added supplier as well as a direct contact between the manufacturer and the end user. </li></ul>
  12. 12. www.TelOnline.com Corporate Headquarters 3450 Lakeside Drive Suite 145 Miramar, Florida 33027 T +1.954.894.6181 F +1.954.208.0220 Calle 106 #57-23 Oficia 303 Bogota, Colombia T +57.1.325.9832 F 1.226.3464 For more information about TelOnline Please contact [email_address] Visit www.TelOnline.com

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