1. Richard M. Redford 757-482-3598
Marble Arch, Chesapeake, VA 23322 ricjuredford@outlook.com
OBJECTIVE A sales or management position where my extensive experience in business and
customer service will be utilized.
HIGHLIGHTS OF QUALIFICATIONS
• Promoting sales • Possesses strong work ethic
• Negotiating with vendors • Excellent interpersonal skills
• Supervising employees • Superior leadership abilities
• Resolving conflicts • Cooperative spirit as a team player
• Providing first-class customer service • Ability to work well independently
EXPERIENCE
Metro Used Auto Parts, Chesapeake, Virginia 2008 - Sep 2014
Manger
I supervised employees while personally ensuring customer satisfaction. Negotiate with all
insurance companies. Locate parts for wholesale and retail customers; call on body shops and
repair shops to assess their needs to make suitable sales. Attend auctions to purchase inventory.
Bowers Hill Auto Parts, Chesapeake, Virginia 2002-2008
Manager
I supervised employees while personally ensuring customer satisfaction. I negotiated with all
insurance companies. Located parts for customers; called on body shops to assess their needs
and make suitable sales; attended auctions and bought cars for the business. I monitored Sales
Department and managed both wholesale and retail accounts.
Pete’s Used Auto Parts, Newport News, Virginia 1994-2002
Parts Manager
I managed inventory of parts, ensuring ample stock, in order to provide excellent customer service.
I handled ordering, receiving, and placement of items. Located needed parts in an efficient manner.
Ram Automotive, Newport News, Virginia 1989-1992
Co-owner
Ark Tire and Auto Repair, Gloucester, Virginia 1986-1988
I was Co-founder and co-owner of the two businesses. I worked in all aspects of starting and
managing a small business. I ensured customer satisfaction. After each of the enterprises grew
and became successful, my share was purchased by my partner.
EDUCATION
Ferguson High School, Newport News, Virginia Diploma 1978
Participated in a co-operative educational program that allowed me to work part time at
Bowditch Ford, Newport News, Virginia, 1976-1978

2. CERTIFICATES
Certificate of Achievement in Annual Storm Water Pollution Prevention
Certificate of Completion in Shipping Hazardous Materials
AFFILIATIONS
Hampton Roads Auto Body Association, Board Member
Western Branch Commons Board of Directors, Secretary 2006-2008
REFERANCES
Roger Lauder – Allstate Insurance 757-508-2615
Bill Miles – Travelers Insurance 757-373-4733
Leon Bryant – Bryant Damage Appraisal 757-494-1240