1. 18117 Wild Violet Ln SW Rochester WA 98579  360.701-8346  dustinslessard@gmail.com
www.linkedin.com/in/dustinlessard
Dustin Scott Lessard
Objective
I am seeking a position within an innovative, positive and growing company. I desire to
further my career while expanding my knowledge, skills, and abilities within the
professional car washing industry.
Experience
1/2005 to 11/2014 The Wave Car Wash Lacey, WA
General / Operations Manager
 Achieved manager of the year, presented by the Western Car wash Association in 2012.
 Managed 5 Locations with up to 50 employees, and approximately 300,000 customers
annually.
 Create and actively manage location specific sales goals.
 Generate and implement sales and marketing strategies specific to location.
 Continuously quantify sales results to previous year’s results by day and month.
 Always evaluating current sales goals while forecasting next year’s goals.
 Train all customer service advisors to actively promote current specials and optimize
customer up sale opportunities.
 Hired, trained and steadily developed every location manager since 2005.
 Directly guided and lead future growth decisions regarding company expansion.
 Consistently evaluate company revenue & expense data to optimize profit & loss
statements. Always striving to improve at all levels.
 Actively manage customer retention through consistently exceeding service standards.
 Committed to positive yet effective communications with everyone both in and close to
the organization.
 Disseminate pertinent information efficiently.
 Positively lead by example with customer interactions.
 Comprehensive knowledge in building, site and equipment repair and maintenance.
 Developed all internal systems such as but not limited to the daily business report,
operations manual, no shut down spare parts inventory and procurement, site
inspections, customer claims process, performance reviews, hiring, discipline, bonus, and
incentive systems, employee retention strategy, and training outlines for every position
in the organization.
 Fully developed two 120’ & one 80’ conveyorized custom car wash equipment
packages. Familiar with all leading equipment manufactures.
 Lead equipment installer for all locations.
 Achieved best new business of the year 2005 by the Economic Development Council of
Thurston County & accepted the award as the manager of The Wave Carwash.
 Proficiently knowledgeable in all aspects of the car wash industry.
9/1999 to 1/2005 Clean Finish Car Wash Olympia, WA
Manager
 Worked closely with the parent company CH2O International to develop a custom
chemical line specific to our tunnel and self serve needs. I still work with CH2O today.
 Operated and fully maintained a Belanger 80’ professional class tunnel wash, along with
5 Jim Coleman self-serve bays, accompanied with C store, fuel & two restaurants.

2. 360-701-8346  dustinslessard@gmail.com
Dustin Lessard
 Cross trained in C store, fuel & both restaurants.
 Properly handle and titrate chemicals for wash and water quality.
 Maintain inventory of parts, chemicals and vend supply.
 Supervise, schedule and train staff.
 Produce business analysis, daily and monthly for maximum profitability.
5/1999 to 9/1999 Cardinal CG Tumwater, WA
Glass Handler
 Worked on team to achieve quality work in load end production
 Performed well under rigorous work conditions.
 Maintained close attentiveness to work safety.
4/1998 to 5/1999 Country Stoves Auburn, WA
Gas/Wood Finish
 Proposed successful ideas in research and development.
 Educated on all aspects of the wood & gas stove assembly.
 Held Management position on gas stove production line.
 QC manager for all gas stoves leaving the manufacturing facility.
Education
9/2014 Brink Results Tacoma, WA
 Creating Exceptional Managers in the carwash industry seminar
Certificate of Completion, Instructor Steve Gaudreau
5/2013 Detail Plus Lacey, WA
 Completed a Detail Plus Detail class for educational purposes for The Wave Car Wash’s
detail shop opening 6/2013
Certificate of Completion, Instructor Bud Abraham
4/2013 Sonny’s Car Wash College Seattle, WA
 Completed Sonny’s Car Wash College ~ Managers Course
Certificate of Completion, Instructor Robert Andre
9/1998 Tongue Point Job Corps Astoria, OR
 Certificate received from Home Builders Institute for Building and Apartment
Maintenance
 Completed Home Builders Institute for Building and Apartment Maintenance II
Diploma
4/1998 Clatsop Community College Astoria, OR
 Completed Advanced Leadership Training Course. Instructor Tim Border
 Clatsop Community College General Education Diploma
References
References are available on request.

3. 360-701-8346  dustinslessard@gmail.com
Dustin Lessard