1. 210 – 8 MilepostPl.
TorontoON M4H 1E1
Tel:(647) 823 – 4124
Pradita Utari pradita.utari92@gmail.com
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PROFILE SUMMARY
 Educatedand Trainedin Hospitality - Hotel andRestaurantServicesManagement –Diploma
Program. SenecaCollege.Student.4th
andfinal semester.Achievinga3.8/4.0 overall GPA
 1+ yearscustomer-facingexperience gainedinavarietyof customerservice rolesinthe retail
and hospitalityindustries
 CertifiedinGuestRelations,FoodHandlingandWorkingSafety
 Fluentin English,BahasaIndonesia,and basicGerman.Spokenandwritten
 ProficientwithMicrosoftOffice (WordandExcel,PowerPoint)
 Knowledgeandexperience with Operaand OptimaPropertyManagementSystem
 StrongCustomerService Orientation
 ProfessionalDecorum
 Punctual
 Accountable &Reliable
 Quick Learner
EDUCATION
Hospitality- Hotel and Restaurant ServicesManagement – Diploma Program Jan 2015 – Present
SenecaCollege,TorontoON
 Trainedin hotel andrestaurantoperations,international marketing,foodpreparationandservice,
financial analysis,accounting,frontandbackoffice operations andmanagement, industrystandard
software applications andintercultural teamdynamics.
 Obtained thorough knowledgeandunderstanding of national andinternational markets,
exceptionalcustomerservice,leadership,cultural diversity.
 Studied andworkedinthe Senecauniform.Bylivingthisstandardeachday,became practicedin
formal,occupation-specificpresentation.
Bachelor of Arts (Major: GermanLiterature) Aug2010 – Aug 2014
UniversitasIndonesia,Depok
TRAINING & CERTIFICATIONS
GuestService Professional Certification Mar 11, 2015
AmericanHotel &LodgingEducational Institute
Food SafetyTraining Jun9, 2015
TrainCan,Inc.
Smart Serve Training Jul 14, 2015
Smart Serve Ontario

2. 210 – 8 MilepostPl.
TorontoON M4H 1E1
Tel:(647) 823 – 4124
Pradita Utari pradita.utari92@gmail.com
______________________________________________________________________________
2 | P a g e
TRAINING & CERTIFICATIONS (cont’d)
WHMIS for WorkersCertification Dec30, 2014
Canadian Centre for Occupational Health and Safety
Worker Health and Safety Awareness in 4 Steps Certification Dec29, 2014
Ontario
AODA Accessible Customer Service Regulation Certification Jan 5, 2015
Dealingwith Difficultand Hostile CustomersCertification Jan5, 2015
CanadianCentre forOccupational HealthandSafety
Office Ergonomics Apr 7, 2015
CanadianCentre forOccupational HealthandSafety
Personal Protective Equipment:The Basics Certification Sep18, 2015
CanadianCentre forOccupational healthandSafety
EXPERIENCE
InternshipStudent Mar 2016
PremierHotel ELICC, East London,SouthAfrica
 Contributed,asateam member,tothe deliveryof exceptionalcustomerservice inall rolesservedin
Housekeeping,Restaurant andFrontDeskOperations usingOptima
InternshipStudent Feb 2016
ZuluNyalaHeritage Safari Lodge,Hluhluwe,SouthAfrica
 Contributed,asateam member,tothe deliveryof exceptionalcustomerservice inall rolesservedin
Bar, Kitchen,Maintenance,CostControl andReservationsusingOpera.
SalesAssociate Jan 2015 – Jan 2016
The SalvationArmyThriftStore,Toronto,Canada
 Contributed,asateam member,tothe deliveryof exceptionalcustomerservice inall rolesservedin
Cashier,SalesClerk,Merchandising,andOperations.
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