1. Chiffon Guest
5681 Edenfield Road Apt 1607 Jacksonville, Florida 32277
(904) 554-6215 or (904) 633-5930 Email: cguest@fscj.edu
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Professional Overview: Several years of experience with Student Success and front counter
operations. Many years of supervisory experience in the customer service industry. I am able to
work in a fast paced environment, while maintaining quality service.
Summary of Skills
 Phone Tree Operator, light advising on: POS, SOAP and residency requirements
 Excellent Communicator, both verbal and written
 Student Employment, Purchasing and P-Card process
 Proficient with Orion, PeopleSoft, Artemis, Quillex and Onbase
Employment History
Florida State College at Jacksonville
Administrative Specialist 07/2015 - Present
 Purchase, reconcile, complete requisitions to secure items for campus/college wide events
 Verify student employment eligibility, advise students accordingly
 Liaison between Financial Aid, Human Resources, and student employees
Florida State College at Jacksonville 01/2014-07/2015
Imaging Specialist
 File, scan and index financial aid and student record forms
 Complete quality control to ensure accuracy and legibility
 Assist Student Success team with various office duties
Florida State College at Jacksonville 01/2013-01/2014
Student Aide – Enrollment services
 Assisted students with navigating connections, blackboard and FSCJ website
 Set appointments for academic advisors via Artemis/Mas system
 Provide vital information to inquiring students in order to encourage enrollment
Sandalwood High School 01/2008 – 12/2012
Paraprofessional
 Assisted head teacher with classroom management
 Created and facilitated lesson plans
 Provided support for Individual Education Plans (IEP)
Education
 Florida State College at Jacksonville Associate of Arts Degree
 Human Services Bachelors of Science Degree Expected 2018