1. Oliveros B. Bartido
Indigo Compound. (974) 3323--8132
Bin Mahmoud Doha Qatar oliverspectrum@gmail.com
Desired position: ADMIN COORDINATOR
Import Solution Specialist – Admin /Sales Coordinator
PROFILE A seasoned professional with effective admin / operation / logistic background and strong
customer service experience.
 15 years of combined strong experience in hospitality, sales admin support and logistic knowledge
overview and consistently achieved employer’s recognition.
 Accomplished in developing effective processes and directing complex logistics functions for various
projects,
 Excel at coordinating tasks of numerous internal divisions and external agencies to ensure rapid,
accurate delivery of equipment, materials, and resources.
 Advanced expertise in reviewing invoices and shipping manifests to ensure full compliance with local
customs and International regulations
 Track record of identifying redundancies and maximizing resources to streamline operations. Proficient
in a variety of logistics and supply management software, both proprietary and commercial.
KEY SKILLS and INTEREST
 Customer Service Management
 Complaint Handling Resolution
 Evaluation and Client
Assessment
 Standard /procedures
compliance
 Team building and Training
Leadership
 Vendor /Staff Satisfaction
 Distribution Management
 Transportation /Materials Handling
TRAININGS
 March 2011- FedEx Dangerous Goods Awareness - FedEx Doha
 July 2010- Proper Handling /Docs and Shipping International Shipment-FedEx Doha
 April 2009 – Global Warming /Energy Control Risk- Ritz Carlton Cayman
 November 2008-CARE- Controlling Alcohol Risk Effectively- Ritz Carlton Cayman
 Green Book-Quality and Performance Excellence-The Ritz Carlton Doha
 Certified Care Team Admin- Engineering Dept. – The Ritz Carlton Doha
 Selected TRAIN THE TRAINER Workshop – The Fairmont Hotel Dubai
 Certified in GLOW/ LEAP-Excel in Customer Service –The Ritz Carlton Doha
 Leading the Way 1 & 2-Excel in Customer Service 2–The Ritz Carlton Doha
 Certified in Wine Training ( Opening Team) – The Fairmont Hotel Dubai
 Certified in Havana Cigar Training( Opening Team)-The Fairmont Hotel
 Certificate of Acknowledgement (Opening Team )- The Fairmont Hotel Dubai

2. ACCOLADES
 July 2010 and September 2010 – Sales /Employee of the Month-FedEx Doha
 December 2006 – Creative Ideas Awardees – The Ritz Carlton Doha
 June 2006 – 5 STAR Awardees– The Ritz Carlton Doha
 June 2005 – 5 STAR Nominee – The Ritz Carlton Doha
 October 2002 – Colleague of the Month – The Fairmont Hotel Dubai
 September 1998 – Best in Kitchen Awardee – Chopstix Express Philippines
 September 1998 – Employee of the Month - Chopstix Express Philippin
EMPLOYMENT
03/2010 – Present Import Trace Solution Provider – (Sales Coordinator/ Admin) FedEx, Doha Qatar
Pro-actively maximizing/analyzing phone inquiries and responding to all import requests, and assuring
coordinated to FedEx origin on timely and expedite manner and assisting operation in associating
incoming shipment to ultimate client delivery location.
Responds and organize correspondence between international mailing list and local client and acts as
gateway between client and operations team as well as assisting accounts team in retrieving important
mail correspondence for billing reconciliation purposes. Maintains and organize meetings with new and
established clients in generating new accounts and closely assist sales team in assuring up to date
Incoming and outgoing correspondence and assist Territory Manager in preparation of annual leave and
travel requests of sales executives.
System requirements: Daily use on Outlook / WORD / Excel /FedEx Mainframe /CRM
05/2008-08/2009 Restaurant Concierge Agent (Admin/Operation) Ritz Carlton, Grand Cayman
Caters high profile meeting business dinners and memorable experiences to the guest in 5 Star Triple
AAA Hotel in a fast paced environment a luxurious resting place for the elite and high profile guest.
Accepts and responsible in restaurant reservation, coordinates with restaurant managers in providing
essential information that caters VIP requirements in assuring meet guest expectations .Assist
restaurants team with its supplies requisition and for inventories and stockroom SOP compliance.
System requirements: Daily use on Outlook / WORD / Excel /Hotel OPERA /ACESS
2003- 2008 Concierge /Guest Service (Admin/Operation) Ritz Carlton, Doha Qatar
Attends guest requirements such as restaurant booking inside and outside hotel city limit.Asisting with
guest airline ticket booking reconfirmation and arranging limousine for local travel requirements.
Helps hotel receptions and Guest service operation during corporate volume check INS and arrivals that
include luggage assistance, valet parking and providing potential client information to Sales team on
regards to client inquiries on utilizing function halls and possible huge events.
System requirements: Daily use on Outlook / WORD / Excel /Hotel OPERA /ACESS /PABX

3. 01/2002-09/2003 Food and Beverage (Operation /Service) The Fairmont Dubai
The largest Hotel Employer in Canada and works as opening team to the Signature Restaurant. A multi-
menu cuisine awardee of Dubai Grumpy Gourmet 2002 also acknowledge as Best International Cuisine
2002 and Chosen as Chef’s Choice year 2003 till 2005.Handle’s dining section for guest and commonly
assist managers for big function such celebrities /corporate groups and VIP’s.
System requirements: MICROS
01/1999-08/2000 Shift Leader / Controller (Operation/Admin) Lite-On Semiconductor, Taiwan
A leading semi-conductor solution that aims to be globally supplier of Green Energy Semi-Conductor
company and starts career high as an operator and rapidly advance to Team leader in providing great
production output and assigns daily loading device to operators, encodes daily REPORTS /FILING, and
assisting supervisor in conducting orientations trainings to newly hire in for better understanding in local
language.
09/1994- 07/1998 Team Leader / (Operation/Manufacturing) SHINSENG CONFECTIONERY –S. KOREA
In charge in loading and unloading of raw materials for the candies production .Assisting kitchen
personnel for preparation in making different candies, monitors machines with its proper temperature
and ensure proper hygiene with all workforces till its packaging and deliveries to the main vendor LOTTE
Corporation.
System requirements: None /only machineries
EDUCATION
College University Level Associate Computer Science S.Y 1991-1992
STI System Technology Institute vocational course Power Pack 1.7 S.Y June 2001
CHARACTER REFERENCE
Available upon request.