Implementing change is a challenge for most companies. Dan Milczarski from CQ fluency will cover a change management approach that helped CQ fluency roll out numerous Plunet automation solutions that have not only improved productivity but have also transformed the change management culture of the company.

2. change is inevitable
•all companies change
•necessary as a part of growth
•competition feeds change
•technology is constantly evolving
Concept Startup Credible Sustainable Mature

3. where we started
•implementing all of Plunet’s features was too daunting
•changes did not stick
•employees felt overwhelmed and under-supported
•value of the system was lost due to frustration
Fear of the unknown
New skills required
System doesn’t work
Resistance

4. where we are now
•114% more projects handled per project manager
•processing time reduced by 77%
•customer-based workflows established
•change/improvement requests made weekly
Employees have a say in changes
Hands-on / enhanced training
Focus on proper configurations for maximum benefit
Acceptance

5. how we got there
•focused on employee needs
•being flexible but setting/meeting milestone goals
•small frequent changes were less disruptive
•team saw continuous improvements
•focused on reaction to change and not the change itself
Employee Needs
Incremental Changes
Company goals

6. ADKAR change methodology
•team understands the need for change
•appeal to both logic and emotion
•everyone knows their role
•not just knowing, but have skill to do it
•ensure change is maintained
Awareness Desire Knowledge Ability Reinforcement