This document discusses how professional services organizations can improve business performance through more flexible and agile employee resource utilization. It recommends taking a holistic view of resource management by planning around existing commitments, monitoring employee utilization and project costs, keeping the whole team updated on project progress, taking an organization-wide view when redeploying staff, and driving employee satisfaction. Adopting professional services automation software can help provide visibility, insight, control and accuracy to optimize resource utilization, increase profitability, and improve client satisfaction.

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COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Better Business
Performance for
Professional Services
Organisations
Improving business performance
through flexible and agile
employee resource utilisation

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COMPANY CONFIDENTIAL © 2013 KEYEDIN™ SOLUTIONS
Reallocate Resources Flexibly
Creating a More Profitable Professional
Services Organisation
 Maximise billable hours
 Cross-allocate staff across projects
 Drive client and staff satisfaction
 Minimise bench time

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Agility is Key to Chargeable Utilisation
Re-align resources to maintain
profitable project delivery
 Prepare for complexity and be ready to reallocate resource
as needed
 Avoid wasted time – non-billable means unprofitable
 Adopt the integrated view – keep resource capability at the
forefront of project management decisions
 Maintain momentum by maintaining service delivery focus

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Making Flexible Resourcing Possible
 Know about all tasks on all projects
 Save time and admin costs by centralising all data
 Drive universal control, not micro management
 Put your people to better use
Knowledge Visibility Control
Take Control of all Project Deliverables

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5 Ways to Improve Employee Utilisation
Utilisation
Income
Profit
Deliver Best. Better.
 Plan around existing commitments
and previous experience
 Monitor employee utilisation and
project costs
 Keep the whole team updated on
project progress
 Take an organisation-wide view to
redeploying staff
 Drive employee satisfaction

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Plan Around Existing Commitments
Detailed Knowledge Drives
Perfect Plans
 Effective planning optimises
effective resource utilisation
 Who’s needed where/when
 Evaluate precedents
 Ensure contingencies to avoid
the domino effect

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Monitor Employee Utilisation and Project Costs
Great People Command
a Premium
 People are the biggest cost
 Time is the biggest variable
 Time is money – optimise one
to maximise the other
 Avoid extra admin costs
 Professional services automation
(PSA) drives efficient project
management

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Keep The Whole Team Updated On Project
Progress
Share Responsibility
 Encourage participation – acknowledge
staff initiative
 Drive an inclusive culture – ‘many
hands make light work’
 Facilitate better time usage –
calendar updates offer real-time
company progress insights
 Use your people more – get a
combined view on project progress

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Redeploy Staff
Leverage individual skills to drive
up team performance
 Transfer skills and learning
 Spread your strengths
 Identify lines of least resistance
and most reward
 Drive holistic strategies
 Never let your customers down

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Drive Employee Satisfaction
Drive an ‘A’ Team Philosophy
• Job satisfaction drives motivation
• Motivation drives out boredom and
frustration
• Frustration damages you chances
of staff retention
• Staff retention builds happy teams
• Happy teams build great
client relationships

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The Role of Technology
Empower the Business
• Professional Services Automation
(PSA) improves:
– Visibility
– Insight
– Control
– Accuracy
• A cost-effective project
management system saves
money, improves efficiency
and increases profitability
• Software supports your core skills
Visibility Insight
Control Accuracy

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Increasing Client Satisfaction, Increasing
Profitability

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Summary – Holistic Resource
Management
Flexible and Agile Employee Resource
Utilisation Improves Business
Performance
 Perfect balance of the what, where, how and when of
professional services delivery
 Plan around existing commitments and previous experience
 Monitor employee utilisation and project costs
 Keep the whole team updated on project progress
 Take an organisation-wide view to redeploying staff
 Drive employee satisfaction

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Useful Resources
INCLUDES: Supporting
whitepapers, Webinars, PSO Insight blog and FREE trial
of KeyedIn Projects
Visit: www.keyedinpso.com

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Take a Free 15 Day
Trial Today
• Easy to adopt, easy to use
• Intuitive
• Minimise IT cost and
deployment effort
• Delivery is backed by
impressive Service Level
Agreements
• Interfaces with ERP, CRM or
financial/accounting software

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Questions and
Answers
Thank You
Email: ondemand@keyedin.com
Web: www.keyedin.com/keyedinprojects
Twitter: @keyedinprojects