Outline the main aim of ISO 9001:2015 and benefits for an organization

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ISO 9001:2015
1Prepared & Presented By: Ahmed Moftah

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What is ISO 9001?
• ISO 9001 is an international standard that sets out the
requirements for a QUALITY MANAGEMENT SYSTEM. It helps
businesses and organizations to be more efficient and improve
customer satisfaction.
• ISO 9001 is relevant to any organization, large or small, whatever
its product or service, in any sector of activity.
• The ISO 9001 is a process standard not a product or service
standard.
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BenefitsofISO9001
• Work in a more efficient way as all your processes will be aligned and
understood by everyone in the business or organization. This increases
productivity and efficiency, bringing internal costs down.
• Put your customers first, making sure you consistently meet their needs
and enhance their satisfaction.
• Enhanced involvement of people in improvement activities.
• Enhanced trust and collaboration throughout the organization.
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Whatisaqualitymanagementsystem?
• A quality management system is a way of defining how an organization
can meet the requirements of its customers and other stakeholders
affected by its work whether internal or external.
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• The QMS is not just one piece of paper or a
single code of conduct to be used; it is a
whole system documenting procedures,
responsibilities and records to achieve
effective management and communication.

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BenefitsofQualityManagementSystem
• A QMS will ensure that all procedures, forms and records are efficient
and fit for purpose.
• Identifying responsibilities for each and every employee whatever
their role is, and hence accountability will arise.
• No one deliberately does mistakes, if an employee is told how to do
something, they will do it RIGHT!
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BenefitsofQualityManagementSystem
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• Ultimately reduce time and errors in any process.
• Unite the company’s goals and hence achieving objectives.
• When operating at high rates, a proper QMS will force the company to
be as efficient as possible.
QUALITY
PEOPLE
QUALITY
PROCESSESS
QUALITY
OUTPUTS
QUALITY
INPUTS

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CaseStudy
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Employee returning from leave to BIAP
• Employee arrives at BIAP and no one is there to collect him/her.
• Calls the number sent in the arrival brief but the number is wrong.
• Leaves the terminal for a smoke.
• Feels threatened and gets harassed.

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IdentifyingtheIssues
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• The team due to collect the employee was tasked shortly before the
arrival time and hence was late – No clear line manager and/or an
improper record maintaining system.
• The number placed in the arrival brief sent was from an improper
source – No contacts database kept and/or poor revision.
• The employee didn’t read the arrival brief that specifically says not to
leave the terminal – Irresponsibility or negligence from the employee.
• The employee wasn’t properly trained – Induction Training and HET
course not delivered to employee and/or an improper record
maintaining system.

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HavingaQMS
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• Identifies clear management lines, authorities and responsibilities for
all employees.
• Forces record keeping in a proper manner i.e. contacts database,
training database, tasks database.
• Making the employee aware of their significance, hence increasing the
feeling of responsibility.
• Having a clear procedure that all employees should undergo training
sessions according to their positions.

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• Keep records that
you’re following the
Policies and
Procedures
• Have Continual
Improvement
• Follow your Policies
and Procedures
• Have Policies and
Procedures covering
your operations
Say
What
You Do
Do
What
You Say
Prove It
Improve
It
ISO9001&QMS

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HowtoGetThere?
• Read Procedures & Policies.
• Not just follow but raise any points you see that are inapplicable or
faulty.
• It is crucial that everyone is supportive to the implementation of the
system. Team Work is the way!
• Think of change as a process not as an event, Continual Improvement,
for the QMS to be efficient it should be continually updated &
improved.
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TheSystemStructure
ISO
9001
QUALITY
MANUAL
POLICIES &
PROCEDURES
FORMS & RECORDS

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Summary
ISO 9001 is not just about certification, applying the system itself will:
• Improve performance of the company.
• Enhance customer satisfaction, opening up new markets and
opportunities.
• Clarify our goals and approaches to all employees giving them a clear
vision.
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