Presenter: Charles Campbell // Founder and President // Translation Back Office TBO is a Plunet user since 2017 and has leveraged the system to get their ISO certification. In his presentation, Charles will not only show how to accelerate your certification audit with Plunet, but will also share valuable tips for quality documentation and control that can help everyone in the industry – regardless if you are pursuing a certification or just want to improve your quality management.

2. Charles Campbell is the
President and Founder of Translation Back
Office, an
ISO 9001:2015 - since 2011
ISO 17100:2015 - since 2019
ISO 18587:2017 - since 2020
CAN/CGSB 131.10-2017 - since 2020
ASTM - F3130-18 - since 2020
certified multilingual translation company.

4. Plunet provides an essential real-time workflow
solution for Translation Back Office’s far flung
locations in Argentina, Peru, Ukraine and
Vietnam. We have 60 licenses and 140 internal
users.

5. Five certifications?
Four locations?
Yes!
Soundlikea
headacheornightmare?

6. • By using jobs, job types and workflows, you can display
the entire translation process with no gaps.
• The system administrator can designate job types as ISO
17100 compliant.
• If ISO 17100 compliance is required for a translation
project, then this project must contain ISO 17100
compliant jobs.

7. • Plunet BusinessManager performs an automatic
compliance check.
• Projects that fulfill this requirement are marked as ISO
17100 compliant and a warning message will appear for
non-compliant projects.

8. ISO 9001:2015
Documented
Information: Files
managed during the
project are safely saved
and stored in each
project folder.

9. ISO 9001:2015
Monitoring and measuring
resources.

10. ISO 9001:2015
Customer satisfaction: We can also
submit feedback on an entire order and
enable customers to submit feedback
on their orders.
Reports for Analysis

11. ISO 17100-2015: Tracking Vendor
Qualifications: Vendors ISO certified as well.
You can freely define properties and values
for the classification of resources.
You can save documentation such as
diplomas, certificates, etc. in the folder
structure of the resource profile.

12. ISO 17100-2015: ISO Certified
Workflow: This means that ISO 17100
compliance is only ensured when a
translation job is combined with a
revision job.

13. ISO 18587:2018 - Translation Services –
Post Editing
Plunet allows us to create a text module
to mark which jobs comply with this
standard and it also allows us to assign
Post Editing jobs following the standard’s
requirements.

14. Liza Blason
Continuous
Improvement
Manager

15. Before Plunet
BEFORE PLUNET

16. After Plunet