1. Penny Visser
14144 W Calavar Road, Surprise, AZ 85379
602-799-4289, pvisser61@gmail.com
EXPERIENCE
Chicanos Por La Causa Phoenix,Arizona
Director of Operations, IHHS July 2015 – Present
 Track and analyze production
 Track and analyze staff productivity
 Analyze financial reports to create efficiencies and increase profitability
 Collaborate with staff, guarantors, and clearinghouse to increase revenue
 Collaborate with leadership to decrease expenses
 Utilize 4DX to establish and meet goals
 Encourage staff growth through positive leadership
People of Color Network Phoenix, Arizona
CFO, COO, Director of IT October 2003 - October2014
 Helped grow the company through acquisition from 6 employees and $4M revenue to 250 employees and $33M
revenue
 Performed functions including: HR, billing, customer service, all aspects of finance including payroll, A/P,A/R
 Once the company grew,role focused on financial analysis, strategic planning and operations management
 Managed relationships with AHCCCS,Medicare and Medicaid.
 Earned a Lean Six Sigma Black Belt in Healthcare January 2014
 Promoted to COO position in July 2014 due to excellent performance
 Analyzed financial reports to identify opportunities to increase profitability
 Earned recognition from managers for strong performance
 Prepared and gave presentations to board of directors
 Maintains a strong team by properly coaching, counseling, and disciplining direct reports
 Consistently received bonuses and salary increases based on good performance
 Liaises with information technology support to solve important computer related issues
 Cultivates talent by training and mentoring new employees
Performance Dynamics Phoenix, Arizona
Accounting Manager February 2003 - October 2003
 Performed accounting functions including payroll, A/P,A/R, and financial reporting
 Had a reputation for providing outstanding service to customers
 Made changes to business processes that resulted in improved profits
 Kept a positive attitude while addressing customer service problems
 Fulfilled duties with limited guidance
 Resolved conflict by building trust and respect from clients and coworkers
Peak Community Services Logansport, Indiana
Chief Financial Officer April 2001 - February 2003
 Responsible for all financial aspects of the business.
 Worked with the Board of Directors, provided financial analysis and budgeting.
 Identified opportunities to increase profitability
 Nurtured talent by mentoring employees
 Trained new employees to become effective team members
EDUCATION
Indiana Wesleyan University Marion,Indiana
M.S. in Business Management April 1996 - April 2002
 GPA: 3.9; Graduated Magna Cum Laude
 Elected for leadership roles and served as an officer in student organizations
Black Belt Certification in Lean Six Sigma for Healthcare January 2014
Leader in 4 Disciplines of Execution by Franklin Covey October 2015