1. John Miles 815-218-6645
623 Valley ViewDrive, Pecatonica, IL 61063 miles00@frontier.com
Professional Profile
Service industry professional with over 21 years of experience as a manager and business
owner. Seeking to utilize my education as a recent business graduate in a Financial or
Human Resource position with your company
Education
BSMS Rockford University May 2016
Distinguished Scholar Finance, Human Resources, Accounting
A.A. Rock Valley College May 2014
Highest Honors 4.0 GPA
Phi Theta Kappa Economics, Information Technology
Strengths
 Interpersonal and Communication Skills
 Organization/Prioritization
 Integrity/Work Ethic
 Team Building
 Project Management
 Accounting/Bookkeeping
 Microsoft Excel, Word, PowerPoint
 Human Resource Skills
Professional Accomplishments
Leadership
 Managed 9 employees directly and another 15 indirectly
 Performed personnel functions such as selection, training, and evaluation
 Reviewed financial statements, sales or activity reports, or other performance data to measure
productivity or goal achievement
 Increased sales by 388% while in the management position
 Assessed employee performance and suggest ways to improve work
 Earned multiple corporate awards for sales and budget management
Organization
 Implemented and trained staff on new scheduling and POS software
 Developed and implemented marketing strategies, including advertising and sales promotions
 Established goals and plans to help employees prioritize and organize their work
 Implemented company policies, goals, objectives, or procedures in conjunction with company
standards
Communication
 Coached employees of the salon to work together to accomplish tasks and goals
 Encouraged and built mutual trust, respect, and cooperation among team members
 Handled complaints, settled disputes, and resolved grievances and conflicts
 Communicated effectively across departments and with corporate offices
Work History
Owner/Contractor Hair Ink Studio, Rockford, IL 02/2004-present
Salon Manager ULTA Salon, Rockford, IL 12/1995-02/2004