This document is a professional profile for a management student seeking a position in human resources. It outlines their education including a bachelor's degree in management from Western Michigan University with a 3.7 GPA. Work experience includes various roles in customer service, sales, and administration. Volunteer experience includes working with local schools and charitable organizations. The profile emphasizes a passion for learning and growing skills in an innovative and outgoing personality.

1. Professional Profile
I am a passionate and committed management student, who is seeking a position in Human Resources, allowing
me to display and grow my skills. I have an extreme eagerness to learn and grow, and my innovative and
outgoing personality will be valuable player on your team.
Education
Western Michigan University, Haworth College of Business Kalamazoo, MI
Bachelor's Degree of Business Administration April 2018
Major: Management Major GPA: 3.70
Minor: Accountancy and General Business Overall GPA: 2.75
Course Work: Leadership in Business Organizations, Project Management, Human Resource Management,
Financial Accounting I and II, Tax Accounting, Analytical Foundations, Strategic Business Solutions, Managing for
Quality, and Managing ERP Systems
Work Experience
Receptionist April 2017- June 2017
Vector Marketing Kalamazoo, MI
▪ Accurately schedule up to 400 interviews per hour
▪ Critical thinking and judgement is used during every conversation with applicants
Dedicated Agent October 2016 – February 2017
Answer United Kalamazoo, MI
▪ Clarified information for customers having a difficult time
▪ Coached five new employees
▪ Achieved a 30% close ratio on sales calls
Teller I-II and Customer Service Representative September 2012- May 2015
Consumers Credit Union Kalamazoo, MI
▪ Promoted from Teller I to Teller II within the first six months
▪ Promoted, again, from Teller II to Customer Service Representative, after 9 months
▪ Assisting in coaching, training, and mentoring ten new employees
▪ Emphasized customer retention and building rapport each conversation
▪ Recognized consistently for exceeding sales goals, remaining in the top 10% of the company
▪ Accurately and efficiently completed over 200 transactions daily
▪ Personal leadership and innovation stood out when there was a 75% increase in invested dollars, which
was only possible because of strong teamwork and communication
Receptionist and Title Clerk September 2011-August 2012
Simmons Ford Inc. Vicksburg, MI
▪ Promoted from Receptionist to Title Clerk within 6 months
▪ Trained one new employee
▪ Controlled all accounts receivable and accounts payable records and relationships, efficiently
demonstrating extreme organization and time management.
▪ Fostered positive interactions with customers
▪ Processed paperwork for 300 vehicles purchased and traded monthly
Volunteer Experience
Portage Public Schools Portage, MI
Relay for Life Kalamazoo, MI
Habitat for Humanity Kalamazoo, MI
Meals on Wheels Kalamazoo, MI
Kaitlen Bingham
kaitlen.v.bingham@gmail.com
(269) 491-3407
www.linkedin.com/in/kaitlen-bingham