1. Mauricio A. Ramos
Ramos44@gmail.com
Cell: (908) 405-4114
Summary of Qualifications
My previous experiences in the office and retail settings have enabled me to develop strong interpersonal
skills, problem solving abilities and the ability to multi task to achieve the highest level of customer
satisfaction. Teamwork has been an integral part of my successes in both my academic and professional
careers.
Education
Raritan Valley Community College
Liberal Arts
Hillsborough High School Class of 2000
Relevant Work Experience
Marcolin Eyewear/Viva International – Branchburg, NJ Sales Ops Coordinator/Customer
Service Representative
March ’13 – Present
Handling of sales representatives inventories (i.e. crediting the inventory and adding new sample
frames)
Perform administrative duties, ship out supplies, and entered data entry for other departments.
Assisting other Sales Ops Coordinators in other duties of the department.
Making shipping labels for returning product.
Placing orders when customers would call in.
Interpreted for Spanish speaking customer.
Trained new customer service representatives.
Answering emails.
Making outbound calls for feedback.
Team Capital Bank – Doylestown, PA Personal Banking Officer I
February ’12 – October ‘12
PersonalBanking Officer I responsible for assisting members in opening accounts to fit their
financial needs.
Cross sold banking products to members (i.e. Checking accounts, Credit cards, Debit Cards)
aiding members to finds solutions for their needs.
Perform administrative duties, cash handling, and entered data entry for referrals.
Assisted other PBOs in out of state branches for management decisions.
Financial Resources Federal Credit Union - Flemington, NJ Member Service
Representative
July '08 - January '12
Member service representative responsible for assisting members in opening accounts to fit their
financial needs.
Cross sold banking products to members (i.e. Checking accounts, Credit cards, Debit Cards)
aiding members to finds solutions for their needs.
Perform administrative duties, cash handling, and reconcile reports for the branch, entered data
entry for referrals.

2. Assisted other MSRs in out of state branches for management decisions.
Activities/Community Service
Run 5Ks to support local charities
Proficiencies
Microsoft Office (Word, Excel, PowerPoint, and Outlook)
References available upon request