1. Paul A. Kirk 101
Eucalyptus #7208
(979) 415-4831
Lake Jackson, TX 77566
OBJECTIVE
I am seeking a challenging technical position that will allow me to continue my proficiency in IT and
expand my skillset into other technical fields in the chemical and environmental industries to provide a
wide range of professional abilities.
TECHNICAL CERTIFICATIONS
Microsoft Certified Systems Engineer Server 2003: Messaging
(MCSE 2003: Messaging)
Microsoft Certified Systems Engineer Server 2003: Security
(MCSE 2003: Security)
Microsoft Certified Systems Engineer Windows 2000: Messaging
(MCSE 2000: Messaging)
Microsoft Certified Systems Engineer Windows 2000: Security
(MCSE 2000: Security)
Microsoft Certified Systems Engineer Server 2003
(MCSE 2003)
Microsoft Certified Systems Engineer Windows 2000
(MCSE 2000)
Microsoft Certified Systems Administrator Server 2003: Messaging
(MCSA 2003: Messaging)
Microsoft Certified Systems Administrator Server 2003: Security
(MCSA 2003 Security)
Microsoft Certified Systems Administrator Windows 2000: Messaging
(MCSE 2000: Messaging)
Microsoft Certified Systems Administrator Windows 2000: Security
(MCSA 2000: Security)
Microsoft Certified Systems Administrator Server 2003
(MCSA 2003)
Microsoft Certified Systems Administrator Windows 2000
(MCSA 2000)
Microsoft Certified Professional
(MCP)
CompTIA A+ Professional
(A+)
Certified Fiber Optics Installer
(CFOI)
TECHNICAL SKILLS SUMMARY
Connectivity & Hardware Cisco 2500, 3500; Catalyst 1900, 2900; Firewalls, Routers,
Switches, Wireless, T1, T3, DS0-DS3
OC3 – OC192; Fast Ethernet; Gigabit Ethernet, FDDI

2. OS & Enterprise Applications Windows NT/2000/2003/, Exchange Server 2010/2013, Active
Directory, Norton Ghost, ISA Firewall, Terminal Server, VMWare,
SAN, Windows XP, Windows 7/8/X, Windows Server
2003/2008/2012, WSUS, Visual Basic
Telecommunications Technologies SONET, DWDM, Wi-Fi,OTDR, Packet Switching, Frame
Relay, T-Berd Network Analyzers, Redback
SmartEdge 800, Cisco ONS 15454 (OC-48) Pirelli BDLA (Bi-
Directional Line Amplifiers), Ciena Multiwave CoreDirector, Nortel
Optera Longhaul 4000, Fujitsu and Nortel Optical Multiplexers =
OC-3 to OC-192, Nortel DMS Switches, Fujikura Fusion Splicers,
3M Mechanical Splicers, Voice over IP, Cisco IP Phones and
switches, DWDM
Desktop Technologies Multi Function Printers, Plotters, Biometric Scanners, Blu-Ray/DVD,
Projectors, SSD Hard Drives
RAID Memory Arrays, PCI Express, TeamViewer, VNC
Safety Credentials Transportation Worker Identification Credential,
Brazosport Safety Council Basic +
EDUCATION
Tech Pros Group
Irvine, CA
LAN/WAN Engineer Program
ATI Career Training Institute
Dallas, TX
Electronic Technology
EXPERIENCE
NSCGlobal/BASF; Freeport, TX
9/2015-Present
Helpdesk/Desktop Support Analyst
• Desktop support/Helpdesk technician responsible for supporting all users in chemical plant with
direct and remote support providing timely results while handling multiple issues simultaneously
• Maintain computers in process environment in all areas from control rooms to executive offices
troubleshooting and resolving technical issues in accordance to company policy and procedures
• Collaborate with numerous departments to coordinate projects including operating system and
software upgrades from both local and network installs, as well as implementing hardware
installations to comply with all departmental guidelines

3. • Primary contact providing critical support and maintenance of computers tasked with process tasks
essential to 24/7 plant operations and provides training to increase productivity in a safe manner
Essintial Enterprise Solutions; Houston, TX
8/2011-Present
Field Engineer
• Field Engineer tasked with completing a myriad of different calls ranging from repairing ATM
machines to desktop/laptop support, multifunction printers, point of sale systems, and server
maintenance.
• Computer technician tasked with maintaining legacy hardware in a laboratory environment to
ensure operations are always running at optimal conditions for Ascend Performance Materials at
Chocolate Bayou
• Maintained various hardware from projectors, multi-function local printers, biometric scanners,
plotters, and storage devices
• Created/Removed users, computers and group policies in Active Directory and maintained
concurrent naming conventions to standardize uniformity in the database.
• Experience with Norton ghost and imaging computers to company specific policies
• Advanced support to users for setup and connectivity to Global LIMS (Sample Manager) database
providing procedural compliance at all times
• Experienced with multiple ticketing tools to provide users updates on their IT issues in a timely
manner
Intertek, Inc. Houston, TX
2/2010-8/2011
Service Desk Analyst II
• Processed large batches of new hires and terminations in Active Directory and other proprietary
applications associated with creation of user accounts.
• Completed multiple tasks concurrently in Active Directory while providing professional 2nd
level
support to all users in a large help desk environment.
• Advanced troubleshooting of legacy proprietary applications used in conjunction with lab machines
to exact specifications to keep lab operations running at all times.
• Implemented a global LIMS (Sample Manager) database and provided users with local support on
LIMS issues.
• Supported multiple offices in the Houston area including the Valero refinery in Texas City
performing maintenance on computers that interfaced with gas chromatographs and mass
spectrometers in the testing of petrochemicals in an environmentally friendly manner.