1. Patricia A. Madzik
3300 SE 183rd
Avenue Road
Ocklawaha, Florida 32179
Home Phone: 352-625-1500
Cell Phone: 860-368-9276
Madzik860@AOL.com
http://www.linkedin.com/profile
SUMMARY
Self-motivated, solid virtual environment Senior QA and Testing Lead with proven and progressive experience
in the health insurance industry. Experienced QA Manager with the ability to write and translate system /
business requirements to formulate clear and concise detailed test strategies. Adept at developing cross sectional
planning documents, test scripts, entering data into test systems and performing various levels of testing to
ensure new/existing programs are working according to specifications. Motivated flexible team leader with
detailed organizational skills and the ability to multi-task. Highly effective research, analytical, problem-solving
and excellent written and communication skills.
EXPERIENCE
CATHOLIC HEALTH INITIATIVES 3/2014 - 2/2015
HEALTH IT LEADERS
TEST LEAD
 Ensures successful operation of applications (functional, operational and procedural) supported
by its including data quality, education and end-user support.
 Creates the test strategy for the application working with and incorporating application
management, MBO personnel and program management
Participates in various phases of the Project Life Cycle (PLC) to ensure customer business and
technical requirements are understood, testable and can be validated.
 Supports the Applications Director in identifying current and future testing needs and
opportunities.
 Provides management oversight for testing application teams in direct and/or virtual
environment.
 Supports the development of strategic and tactical plans and business process re-engineering
for the Applications group
 Provides operational guidance to influence adherence to the IT organizational goals and
objectives.
 Ensures the integrity of electronic data, achieved by managing thorough analysis of vendors
and their products.
 Creating and adhering to process methodologies, policies and procedures for testing activities
for both new project work and maintenance and support (i.e. Test Strategy, Test Plan, Test
Summary, Metric reporting, etc…).
 Reviews, analyzes and provides feedback on product requirements and architectural designs.
 Manages and assures the effective integration of the application(s).
 Assists in the development of budgets and assures adherence to approved budgets.
 Provides mentoring to staff as a means to develop job satisfaction and coordinates cross
training opportunities with other functional groups.
 Provides communication and appropriate escalation of all testing issues and activities for the
application(s).

2. Patricia Madzik 352-625-1500
DAVITA LABORATORY, DELAND, FL. 6/2013 - 12/2013
CRAWFORD THOMAS RECRUITING AGENCY
QUALITY ASSURANCE ANALYST
 Experienced in writing Standard Operating Procedures for Clinical Studies in a Laboratory.
 Familiar with State and Federal Regulatory Procedures
 Ability to map out processes in a clear concise manner. While identifying any gaps or deviations in
workflows.
 Experienced in Planned Deviations or Events that may occur within a laboratory setting.
 Extensive communication with department managers and laboratory technicians for gathering,
compiling information, discussing quality initiatives, formulate conclusions and develop
recommendations.
CIGNA INSURANCE CO., Ocklawaha, FL 2000 - 2012
Senior Business QA Testing Specialist – Clinical IT – Integrated Care Management System - Cigna
Healthcare and Healthcare ICMS (2002-2012)
QA Integrated Care Management System Interim Manager Virtual Senior Business Analyst/QA Testing
Specialist.
 Experienced in developing business requirements, writing concise detailed test strategies, cross
sectional planning documents, test scripts executing test scripts in the Functional, Integrated and
Release test environments.
 Representative of ICMS project and component level, reporting status as needed to various levels of
management and ensuring that all deliverables are completely and accurately met according to
established timeframes.
 Provided support to Medical Management Operations, the ICMS technical development team and
interface partners.
 Experienced in interfacing with Cigna partners: CDB,EPRO,CED, Benefit Access, PMHS,Proclaim,
CPF,CCDR (Data Warehouse - EDI - In and Out Bound files) and IM TDS.
 Team leader on identifying issues, determining impacts and provided appropriate solutions while taking
in account into enterprise-wide solutions.
 Led QA ICMS testing team through five successfultesting years.
 Experienced in Agile and Waterfall testing methodologies including Enterprise Projects, small
enhancement assignments were completed on time with no or little fallout of program enhancements.
 Testing result documentation shared with business owners and Enterprise Release Management Team.
 Received Circle of Excellence Awards and severalbonus awards for Excellence in Performance.
Senior Business Analyst/Tester – Central Provider File (CPF) Hartford, CT 2000 - 2002
Designed, created and reviewed Business System Designs, Technical Specifications and Quality Test Plans to
validate system design and construction functionality.
 Executed Test Cases in System, Acceptance and Integrated test environments.
 Provided support and problem solving of business and/or interface team issues with respect to Central
Provider File functionality. This included data analysis, interface fallout, Infrastructure support and
planning.
 Highly experienced in Central Provider File Gui and Mainframe system with interface partners ICMS,
PMHS,Proclaim, CED and CDB.
 SuccessfulBusiness Analyst with experience in Agile and Waterfall Methodologies. Provided support
with Central Provider File, designing, creating and testing of all enhanced products. This included data
analysis, interface fallout and Infrastructure support and planning.
 Highly experienced in GUI and Mainframe systems with the interface partners within Cigna.
 Received two Circle of Excellence Performance Awards.

3. Patricia Madzik 352-625-1500
UNITED HEALTH CARE INSURANCE COMPANY, Hartford , CT 1995 - 2000
Senior Business Analyst
Senior Business Analyst with detailed analysis of system and business requirements to formulate clear and
concise detailed test planning documents.
 Experience in entering data into test systems and perform unit testing, acceptance and regression testing
to identify and report any system problems, verify fixes and conduct Production Deliverable checkouts.
 Ensure that the system enhancement programs are working according to specifications and implemented
into production with no adverse effect to the customer
 Received awards for excellence in analysis and testing of enhanced programs, production fixes and
participation in Production Deliverable check outs.
QA Business Analyst
Quality Management Business Analyst experience in review and analysis of claim payment on a daily basis for
Managed Indemnity and Managed Care Plans.
 Participated on special review teams, gather and compile data, test quality initiatives, formulate
conclusions and develop recommendations.
 Experience in reviewing and releasing large dollar and catastrophic illness claims, while verifying
compliance with large dollar programs.
 Provided ongoing performance improvement as well as a safe-guard against internal fraud
 Received awards for identifying fraud within large dollar claims.
TECHNICAL ADDENDUM
Business Systems: Windows, NT, XP, Vista and Microsoft 7-8
Oracle,GUI, Mainframe
Tools: HP ALM
Quality Center (Test Director)
Win Runner (Automation Tool)
QMF (Data Mining Tool)
Princeton Browse Facility
File Aid
Master Control
Software: Microsoft Outlook Access Toad
Internet Explorer/Chrome Net meeting
Word WebEx
Excel Lync
PowerPoint SharePoint
Project Visio Professional
TRAVELERS INSURANCE COMPANY, Hartford , CT 1986 - 1995

4. Patricia Madzik 352-625-1500