1. DOROTHY M. SHAW - RESUME
DOROTHY M. SHAW
9726 AmberleyDrive
Dallas,TX 75243
972-979-7718
OBJECTIVE
To performinternal audits/assessmentstopromote processimprovements andsupportcontrolsand
performance withinanorganization thatwill increaseeffectivenessof acompany’sbusinessmodel. To
promote excellentcustomerservicewithin the organization. Toact as a consultantwithinthe
organizationtopresentsolutionsthatwill improve processesandtoeffectivelycommunicate process/
requirementsacrossall businessunits.
SUMMARY
More than 20 years of experience in QMS,documentationandauditing.ProficientknowledgewithISO
9001, 9000-3, MIL-STD-52779A, 1679, 1815A, 1521A, 483, 490, MIL-HDBK-334, 9858-Quality
Specification,2167 DOD Specifications,Bellcore TSY-000179/282, and SEL/CMM. I have participatedin
several trainingsessionsforsoftwarequalityassurance/reliabilityandSix Sigma. Participatedinboth
TelecommunicationsandDODcustomerauditsandprovideddirectiontoengineering,whichincluded
technical writingof processdocuments, andauditpreparation,whichaidedincompletingsuccessful
certifications. InstitutedCorrective ActionPrograms(CAPA).
Responsible forprojectleadershipof all phasesof DODand Telecommunicationssoftware development.
Proficientwithhighordersoftwarelanguages andimplementedtraceabilityandmetricprocedures.
Thoroughlytrainedandexperiencedinprojectmanagement,continuousprocessimprovement
methodologies,managementpresentations,subcontractoraudits,configurationmanagement
procedures,budgetmanagementandproposal bids. I’ma certifiedSix-SigmaSpecialist. Excellent
presentationskills(BooherConsultants).
Responsible forProjectManagementof projectswithabudgetof more than2 Million dollars. Worked
to organize,initiate,andensure all schedulingmetforin-house projects. Coordinatedacrossall
organizations.
Responsible andworkedonprocessesforGoodLabPracticesas well asdevelopedprocessesfor
manufacturingpracticesused. Responsible forauditinglabswithall base companies.
Currently workingin the compliance departmentof the mortgage andbankingindustryperforming
customersatisfaction,processimprovementinitiatives, andmetricanalysisacrossall organizations.
EDUCATION
 Universityof SouthernCalifornia –Master of Science inComputerScience &Mathematics
 GramblingState University –BS inin ComputerScience &Mathematics
 CompletedSupervisionCertification
 National ManagementAssociationSupervisoryandManagementSkillsProgram
 AdvancedLevel AuditingCertification(ASQC)
 PMP Certified
 CompletedMalcolmBaldridge Training

2. DOROTHY M. SHAW - RESUME
 Six SigmaCertified
COMMENDATIONS
 Bank of AmericaEmployee of the Year
 Nortel MeritAwards
 TandemOutstandingPerformersAward
 Lettersof commendationsforthe preparationandsuccessof the Bellcore auditatAlcatel
PROFESSIONAL EXPERIENCE
LandSafe (subsidiary of Bank of America) 2002- Present
SeniorManagerof Audit/Compliance/CustomerService
 Developedqualityassurance processesandimprovements program.
 Workedwiththe Configurationmanagementgroup.
 DevelopedMetricsprogramto measure processeffectivenessacrossall organizations
 Workedwithfailure mode andeffectanalysistools(FMEA) todetermine areasthatneeded
improvementforriskmanagementinloanservicing
 Managed the QA & Processimprovementteam.
 Developed productivityplansacrossall organizations.
 Developedrequirementsandre-designedthe CustomerSatisfactionDatabase (CSAT).
 Providedtechnical writingskillsanddocumentedprocessesacrossall organizationswithin
LandSafe.
 Managed manyprojectsacrossthe organizationsimultaneouslybasedoncompliance
requirements
 UsedCorrective ActionProcesstodetermine rootcause analysis,analyzetrends,provide
processdocumentstocorrect problemsandtrainedtoimplementchangeswithinthe
organization
COMPANIES: Texas Instruments; Nortel; Tandem Telecommunications, Northrop Grumman &
Rockwell International
SeniorSoftware EngineertoQualityAssurance Manager/Director–FROM: 1979 TO: 2002
 Responsibilityforin-flightweaponsdelivery,design,coding,testingandintegration.
 Software code writing/design/testing.
 Performedverificationandvalidationof software usingthe operational requirements
specificationsanddesignspecification.
 Software QualityAssurance Program(SQAPP).
 Software reliabilityandmaintainabilityfunctionsforreal-time software designand
development.
 Responsibilityfortraining/managingengineers.
 Responsible forProjectManagementof MajorTelecommunicationProjectandDOD Projects
 Conductedtechnical auditsandreviewsforall software life cycle phases.
 Providedtechnical directiononsoftware developmentprojectsforassuringmeetingof software
qualityrequirements.

3. DOROTHY M. SHAW - RESUME
 Memberof Technical staff thatestablishedthe SoftwareQualityAssurance Organizationfor
Rockwell.
 Developedandwasresponsible forthe analysisof metricdatainorderto determine
improvementmethodology.
 InitiatedproceduresforS/WConfigurationManagementorganization.
 Interfacedwithcustomersonsoftware qualityissues.
 PreparedQualityAssurance ProgramPlan(s) forall software life cycle phases.
 Providedthe leadership,qualitydirectionandpromotedqualitystandardfor Tandem.
 Responsible fortechnical writingof processdocuments tofulfill qualityrequirments
 Ledall organizationstoISO9000, 9003, Certifications
PROFECIENTTOOLS:
 MS Office