1. SSCOTTCOTT D. TD. TAKACHAKACH 801.910.5088  sdtak@verizon.net
linkedin.com/in/scotttakach Camas, Washington 98607
DIRECTOR / SENIOR MANAGER OF QUALITY ASSURANCE & TECHNICAL SUPPORT
Results-driven leader with a dedicated 20-year career building, turning around, and managing best-in-class quality
assurance and technical support organizations for Hachette Book Group, BA Insight, IntrisiQ,
Process Software / Tenebril, Senforce Technologies, and 3COM.
Consistent success in analyzing, strategizing, and aligning teams, processes, and environments to enhance the quality delivery
of technologies and software, improve customer satisfaction and retention, and position start-up and existing businesses for
continued growth. Skilled in introducing, implementing, and driving the adoption of tools, methods, and process frameworks
for effective quality assurance testing, defect tracking, and issue resolution within agile development environments. Strength
in establishing relationships, and building consensus and communication across organizational levels to maximize the
achievement of goals across the software development lifecycles.
Strategic & Operational Planning — QA Strategy, Definition & Execution — 24/7 Support Delivery Best Practices
Manual & Automated Testing Environments — Tiered Support Structures — Defect, Issue, Change & Release Management
Onshore / Offshore Team Development & Leadership — Client & Partner Relations — Processes & Standards Design
PROFESSIONAL EXPERIENCE
HACHETTE BOOK GROUP CORP., a HACHETTE LIVRE Division New York, NY  2012-2015
SOFTWARE QA DIRECTOR
Challenges: Turnaround underperforming onshore / offshore QA team, drive the adoption of standardized processes
across the Software Development Lifecycle, and enhance the timely and quality rollout of critical functionality
across portfolio of 23 web and client-server applications for this leading US trade publisher.
Championed cultural, operational, and process transformations across the entire software development lifecycle to improve
the quality of deliverables, reduce scope creep, enhance on-time delivery, and support evolving business needs. Led
onshore / offshore team of 10 in defining and executing testing strategies, communicating and driving the resolution of
defects, and ensuring the quality rollout of new systems and enhancements into production environment.
Successes & Achievements:
 Assessed team and processes, identified issues and opportunities, and restructured QA organization that increased
overall quality and productivity within 2 years. Established partnership with new offshore vendor that resulted in the
creation of a self-sufficient team that adhered to standard QA best practices and provided automated testing expertise.
Elevated effectiveness of internal QA Manager and QA Leader, and instituted an agile structure for communicating
timeframe and cost of testing new proposed changes to existing projects to business.
 Instituted and facilitated bug triage meetings with business and product managers to determine priority and severity of
identified defects, ensure the timely resolution of issues, and obtain sign-off for release into production environment.
 Spearheaded the rollout of hybrid Agile / Waterfall Methodology across the software development lifecycle, and a
governance process to ensure adoption across development, quality assurance, project management, product
management, and business teams.
BA INSIGHT Boston, MA  2011-2012
DIRECTOR OF QA, TECHNICAL SUPPORT, & IT
Challenges: Build a dedicated quality assurance department for this start-up provider of integrated search technologies.
Based upon success and organizational restructuring, charged with strengthening technical support and IT
operations to enable continued competitive growth.
Provided leadership and framework to analyze needs, resolve critical issues, and align technology investments with business
goals. Introduced and oversaw the adoption of processes, standards, and best practices to increase quality of products,
enhanced customer satisfaction, and improved overall uptime of internal systems and environments. Recruited, trained, and
mentored internal teams, and held complete oversight for outsourced development and testing teams in India and Russia.
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2. SCOTT D. TAKACH Page Two
Successes & Achievements:
 Established a high-performance Software QA team supporting 2 development organizations leveraging an onshore /
offshore model. Restructured QA processes to meet an agile software development environment, introduced automated
testing tools, built automated and nightly build regression testing environments, and instituted training programs that
enhanced the timely and quality release of patented SharePoint and FAST Search optimization products.
 Transformed and expanded role of Technical Support Organization to provide optimal support to 250 customers globally
and to sales team. Established dedicated Level 1 and 2 teams, and implemented a proactive case management approach
that reduced total number of open customer support issues from 400+ to 40+ in 4 months.
 Directed team in stabilizing and optimizing internal infrastructure to improve uptime and performance of development,
testing, and production environments. Led the redesign of physical and virtual environments, build out of a redundant
backup framework, and implementation of a support strategy for this globally dispersed organization.
INTRINSIQ, LLC Waltham, MA  2007-2010
MANAGER OF TECHNICAL SUPPORT
Challenges: Strengthen technical services department and improve overall customer satisfaction for this leading provider of
clinical information software utilized by medical practices and major academic medical institutions throughout
North America to manage and document every aspect of cancer care to patients.
Conducted a complete assessments of team, processes, and environments; identified issues and opportunities; and drove the
establishment of a valuable problem identification and resolution framework that enabled the achievement of established
Service Level Agreements (SLAs) and ensured the timely resolution of reported issues. Restructured and built team of 5
recognized for deploying, upgrading, and supporting flagship IntelliDose® clinical software.
Successes & Achievements:
 Reorganized technical services organization into 2 separate Level I and II teams, and instituted a proactive approach for
responding and addressing issue that contributed to reducing total number of outstanding open customer support
problems from 750+ to 36 within 4.5 months.
 Spearheaded the build out of the 1st
formal technical support lab that provided the means to emulate clients’ issues.
Strategy greatly contributed to problem resolution by expanding testing strategy and increasing the stability of software.
 Turned around relationships with existing customers and eliminated potential revenue / client loss. Traveled to a key
client site and successfully resolved 6-month outstanding stability issue, which resulted in client satisfaction and retention.
 Recommended, hired a dedicated QA Automation Engineer, selected QA tools, and oversaw the build out of an
automated testing environment and processes that improved test coverage and improved overall quality of software.
PROCESS SOFTWARE / TENEBRIL, INC. Boston, MA  2006-2007
SOFTWARE QA MANAGER
Challenges: Design, construct, and manage company’s 1st
QA department, team, and lab for this leading provider of
communications software and anti-spyware solutions.
Recruited as a consultant to assess and verify viability of existing QA processes to support the redesign of flagship SpyCatcher
software. Defined and presented solutions to leadership team and recruited as an employee to champion the introduction of
testing best practices to increase functionality and capability of product. Managed team of 3 in the full life cycle testing of
new software releases across agile development environment. Served as product expert at special events and trade shows.
Successes & Achievements:
 Within 5 months of hire, built the QA team and test environment that contributed to evolving software to an
enterprise class level and positioned company for profitable buyout by Process Software. Instituted robust quality
testing and software development methodologies / tools, drove the adoption of documentation standards, and created a
customer knowledge base that improved issue resolution and streamlined testing processes.
 Led teams in the design, execution, and documentation of test case scenarios / results for the rollout of 4 major
releases of award-winning SpyCatcher software within one year. Managed the build out of lab to simulate real-world
network production environments and minimize software defects.
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3. SCOTT D. TAKACH Page Three
 Contributed to introducing and overseeing the deployment of software at client sites. Collaborated with internal and
client technical resources to rollout SpyCatcher into enterprise environments.
SENFORCE TECHNOLOGIES, INC. Salt Lake City, UT  2003-2006
SOFTWARE QA MANAGER
Challenges: Rapidly establish a QA organization for this start-up developer of endpoint security management solutions for
enterprise businesses and government agencies.
Recruited and led team of 5 in developing and implementing test strategies to support the rollout of flagship security product
suite. Introduced and oversaw the integration of automated testing framework and agile development methodology that
improved teams’ productivity and increased testing coverage.
Successes & Achievements:
 Drove the construction of testing lab and design of custom test automation tools that enabled the successful release
of quality products within 7 months of hire. Led team in duplicating real-world production environments and
incorporating emerging security threats into testing strategies, positioning company for buy-out by Novell.
3COM CORPORATION Salt Lake City, UT  1996-2003
SYSTEMS ENGINEER
Challenges: Test and validate performance of company’s hardware devices on OEM partner’s laptops / desktops.
Brought in by US Robotics and kept on following acquisition by 3COM to plan and lead the development of customer-specific
wired and wireless testing environments to identify and resolve potential system defects and integration issues. Established
relationships with HP, Compaq, Dell, and IBM OEM partners.
Successes & Achievements:
 Designed and delivered product training programs for vendors and strategic partners that increased overall technical
capability and problem resolution.
 Chosen to resolve critical wireless accessibility issues for an educational institution in Baltimore. Collaborated with client’s
technical team to reinstall access points throughout the campus and eliminate downtime problems.
THE PARVUS CORPORATION Salt Lake City, UT  1989-1996
PROJECT ENGINEER
 Devised and authored robust testing standards for new and existing control product solutions.
** Military Experience **
Unites States Army Reserves (1989-2003) and United States Army (1984-1989)
 Attainted rank as Sergeant First Class / E7 and led team in preparing intelligence briefings for generals, flag officers, princes,
emirs, heads-of-state, and foreign intelligence organization directors in support of Operation Enduring Freedom (2001-2003).
EDUCATION & CREDENTIALS
UNIVERSITY OF UTAH – Salt Lake City, UT
Bachelor of Science in Sociology / Criminology (1993)
Professional Development & Clearance
Microsoft Certified Systems Engineer (MCSE) Training, 3COM Corporation
Advanced Non-Commissioned Officer Leadership (ANCOC) Training, US Army
Previous Secret (S/SCI) & Top Secret (TS/SCI) Security Clearances
Technology Proficiency & Leadership
MS Windows, UNIX, Linux, VMWare, Hyper-V, Citrix, MS SharePoint, Team Foundations Server & MS Dynamics Platforms
Empirix E-Suite, RoboTask, WinRunner & TestComplete Testing Tools; MS Visual Studio & Camtasia Development Tools

4. SCOTT D. TAKACH Page Two
Visual C++, VBScript, Winbatch & Perl Languages; Agile, DSDM & SCRUM Methodologies
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