Internship report analysis sales operations at sao nam viet co,..ltd.

Nhận Làm Báo Cáo Thực Tập Thuê Trọn Gói – Điểm Cao
Zalo/Tele Nhắn Tin Báo Giá : 0909.232.620
FACULTY OF FOREIGN LANGUAGES
INTERNSHIP REPORT
STUDENT:Hồ Thị Huyền Trinh
CLASS:12DTAM06
SUPERVISOR:Tống Thị Kim Ngân
June 2023

ACKNOWLEDGEMENTS
During the process study at the University of Technology, I have learnt much
knowledge. I would like to thank the Administration as well as all of teachers in the
University of Technology, who taught a lot of useful knowledge for me. Especially, I give the
sincerely acknowledgement to the leading teacher -Ms. Tong Thi Kim Ngan, who led and
helped me enthusiastically.
I am grateful to all the Sao Nam Viet Co., Ltd, my special thanks Mrs. Tran Nhu
Huynh for her support and guidance me throughout internship time.
This report is the result of contribution from many people. I again thank for their help
and I hope that the success of the report would be a valuable present for their kindness.

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Ho Chi Minh City , ……………..June 2016
Signature

Supervisor’s Comments
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TABLE OF CONTENTS
1. INTRODUCTION.......................................................................................................................1
1.1. Purposes of the internship.........................................................................................................1
1.2. Significance of the internship...................................................................................................1
2.A BRIEF DESCIPTION OF THE COMPANY...........................................................................1
2.1. Organization .............................................................................................................................2
2.2. Functions ..................................................................................................................................2
2.3 Products.....................................................................................................................................3
3. INTERNSHIP DESCRIPTION...................................................................................................4
3.1. Specific tasks / Responsibilities ...............................................................................................4
3.2. Experience learned from tasks..................................................................................................5
4. AN ANALYSIS SALES OPERATIONS AT SAO NAM VIET CO., LTD...............................5
4.1. SWOT analysis.........................................................................................................................5
4.2. Analysis sales operations at Sao Nam Viet co,..ltd ..................................................................7
4.3. Some recommendations for sales operations at the company ..................................................8
THE CONCLUSION.................................................................................................................... 10

1
1. INTRODUCTION
1.1. Purposes of the internship
Sao Nam Viet co., Ltd has had much experience in business sales solutions. Through
the process of formation and development, the company has overcome many difficulties, in a
business environment are always fluctuating with the stiff competition from the market, to
grow into a large powerful company. Along with the growth of the market share, then the
scale of the company also constantly expand and especially personnel in the Sales Department
So, the work of sales management in the company as possible must be more emphasis,
how just manage a large number of staff, mounted them into one, just to be fair to the interests
of employees, customers and the general goals of the company. How can limit, remove the
shortcomings still exist in the sales management at the company.
With the desire to build and contribute ideas to offer solutions that help companies improve
sales administration work, since that could consolidate and further develop the market in the
company, I have chosen the topic of "analysis sales operations at sao nam viet co,..ltd " make
the subject of his graduation report.
1.2. Significance of the internship
-Situation analysis in trading South Stars to search out those strengths to exert and the
weaknesses to overcome limitations.
-Analysis of the factors affecting the work of sales management in trading South Stars to
search out these opportunities need to leverage and risk need to dodge.
-SWOT analysis to form the complete solution sales work at Sao Nam Viet company
effectively.
2.A BRIEF DESCIPTION OF THE COMPANY
Sao Nam Viet co,..ltd
-Business type: 2 members
-Capital: 4,500,000,000 VND
-Tax code: 0307884505
-Main office address: 184/36 Bai Say, ward 4, District 6, HCMC
-Phone: (08) 67549947
-Fax: (08) 67549980
-Email: saonamvietvn@yahoo.com
-Website: www.saonamviet.com

2
-Certification No.: business investment licence number 4102040548 by the people's
Committee of HCHC On 25/03/2009 and was adjusted on March 11, 2011. The company is
an active legal transaction based, and seal, have the account opened at the Bank of
AGRIBANK.
-Date: 18/04/2009
-Field of business activities of the company are: commercial business supplies, tools,
construction, iron and steel and building materials.
-The total number of employees of the company are: 72 people
-Legal representative: Ms. Tran Ngoc Phuong Yen
-Job title: Director
2.1. Organization
2.2. Functions
• Director: who is operating and managing all production activities of the company, directs
and supervises the Department in the course of business activities
• Accounting: documented, inventory, storage, storing the certificate from the enterprise's
accounting as prescribed.
-Reporting rules, frequent inventories required by the Director.
• Human resources: HR staff first has the task of recruitment needs of your business, post,
receiving, sorting and organizing interviews, selection of suitable candidates
-Make a list, prepare resumes, employment contracts for the candidates who were admitted.
-Tutorial, introduction to new employees about the rules and regulations of the enterprise.
• Sales Department: in the field of communication to business or on the phone.
-Consulting about the items of business, so that customers can make the best choice.
• Production: organizing and coordinating assignment of resources involved in production.
Host product creation process planning
Director
accounting HR sales production

3
2.3 Products
-Wholesale of materials, equipment and other installations in the construction industry.
-Extraction and production machining of stone: The business-only tunnel, stone material but
could not exploit and produce. The business will use the equipment to mining and production
for the business. Known as outsourcing rent
of fresh concrete Jetty, background levels of roads, making tall buildings, airport runways,
piers, roads.
following: weak clay soil, sand, mud, peat, peat land, ground up.
Sand mix concrete: sand, clean, increase the adhesive between the grains of sand with cement,
sand also do sand.
Sand cars, sand smooth, clean wall: theme to create a flat wall surface after bowl fillers.
, there are many kinds of steel as:
Office, factory, factories, bridges and roads, hydroelectric power ... This material has a large
bearing capacity, high reliability and easy installation.
and can be painted, plated, for added durability.
The steel tubes are used for construction work such as prefabricated steel buildings,
scaffolding, scaffolding, system of ultrasonic pile in Foundation structures, head of
telecommunications, urban lights, in the factory.
requires about toughness, good bending and stretching long high level.
such as U-shaped steel, I, V, L, H, C, Z. Steel for construction pre-engineered, crane beams,
weighing, trunk, works construction, machine building, mechanics, shipbuilding , make the
frame shops ...
most widely used tiles to build homes.

4
3. INTERNSHIP DESCRIPTION
3.1. Specific tasks / Responsibilities
My job is assisted employees in the sales department.
- A few weeks my head is arranged internship in the accounting department, in for internship
positions are not about my specialized knowledge and experience limited her, crestfallen at
work and by the outstanding sales department should move you past the company has sales
offices to assist business staff, the work that you are doing business in that room is :
- Direct phone, receive calls from customers.
- Consulting and update customer information.
Diagram 2.1: Common workflows in the business
Step 1: sales by phone, check email: when the company you will hear air if I will say hello
and ask what the client needs.
Step 2: determine customer needs, asking whether customers need these types of building
materials, the amount how much ...
Step 3: then I will advice about the materials the items that customers want to buy such as
price, quality, introduce more kinds of items.
Step 4: You will record the items that customers want to buy, such as: rock type, the number
of how many ... And the information about the customer such as customer name, address,
pick up the phone,
check email
Identifying customer
needs
Advice for customers
Receive purchase
order
Inform superior

5
contact phone number ... The requirements of customers such as: type of service requested,
the time of delivery.
Step 5: after the information relating to the customer will transfer information to the Division
to review and implement the contract.
3.2. Experience learned from tasks
The process of learning experience through the entire work, I gained much useful experience.
The first is the opportunity to learn more knowledge and skills about the actual work
environment.
• Knowledge:
-I've been learning the product information, use and prices for products
-Customer information and some services.
• Skills:
-Information gathering skills: to be consulting for clients, you need to have the understanding
and knowledge of the company's products learn the uses, the cost of each type of new product
advice and some information.
-Sales consultation skills: clearly identify the target customer needs, wants, what, customers
need to buy raw material use, to advise on the quality and quantity of products used in the
workplace.
-Communication skills: to be able to advise customers that we need communication skills,
how to communicate politely, amiable to charismatic customers. To the trade more favorable
development.
4. AN ANALYSIS SALES OPERATIONS AT SAO NAM VIET CO., LTD
4.1. SWOT analysis
(S) W)
The quality of products, quality services
market potential
favorable business location for
manufacturing and transportation
sales activity enthusiastic, sociable
staff: enthusiastic, energetic and creative.
Young staff enthusiastic.
Skilled, qualified workers is still low
compared to the region.
Products are manufactured according to a
prescribed procedure and products differ and
are not well known.
High prices, competitiveness of the
product is low. No new products.
(O) (T)

6
Construction installation of iron and steel,
steel modern scissors are well developed. The
needs in increasing safety of the consumer.
Because burglary situation happens much.
Beautiful home needs, comfort, requires
the steel out into the beautiful, eye catching
and have many functions.
The factory factory opens more, here is the
potential business partners, to long-term
cooperation in construction, repair works that
the company partner.
Domestic and foreign markets is still much
potential, because we are in the process of
integration and internationalization.
The economic and social development,
income increased purchasing power.
On Science and technology for a modern.
Is the new consumer trends in large cities,
rural areas do not yet have this tendency.
Consumer habits of consumers, giving the
customers the trust.
Participation, boost competition of the
opponents to the potential market segments.
Improved safety and the types of steel have
to make customers comfortable and long.
The competition grew and gained
credibility as well as the brand for our
customers.
The customer's requirements.
Competition becomes more fierce after the
Vietnam market to join the trade association
in the world.
The domestic market and abroad due to the
difficult business of China's goods always
dominate the market.
Source materials on always fluctuates.

7
4.2. Analysis sales operations at Sao Nam Viet co,..ltd
Table 1: Items of business
Items
2014 2015 2015/2014
No (VND) (%) (VND) (%) (VND) (%)
1 Stone 1x2 1.220.044.296 6,60 1.423.567.880 6,19 203.523.584 16,68
2 Stone +0x4 3.135.739.813 16,95 4.125.675.450 17,93 989.935.637 31,57
3 Stone TV 370.035.984 2,00 670.550.567 2,91 300.514.583 81,21
4 Stone 4x6 2.254.134.503 12,18 3.235.950.289 14,06 981.815.786 43,56
5 Stone 5x7 875.415.701 4,73 969.845.697 4,21 94.429.996 10,79
6 sand 1.350.054.814 7,30 1.750.567.860 7,61 400.513.046 29,67
7 Land 947.724.132 5,12 1.245.785.900 5,41 298.061.768 31,45
1 Cement 7.841.893.415 42,39 8.324.587.521 36,17 482.694.106 6,16
2 Tiles 313.674.455 1,70 355.789.456 1,55 42.115.001 13,43
3 Iron 190.567.556 1,03 911.567.247 3,96 720.999.691 378,34
TỔNG 18.499.284.669 100 23.013.887.867 100 4.51.603.198 24,40
Table.2: Business market
No PLACE
2014 2015 2015/2014
(VND) (%) (VND) % (VND) (%)
1 BIEN HOA 4.678.564.980 25,29 5.190.654.300 22,55 512.089.320 10,95
2 HCHC 5.565.456.750 30,08 6.567.587.450 28,54 1.002.130.700 18,01
3
BINH
DUONG
3.867.856.420 20,91 4.125.678.905 17,93 257.822.485 6,67
4 OTHER 4.387.406.519 23,72 7.129.967.212 30,98 2.742.560.693 62,51
TOTAL 18.499.284.669 100 23.013.887.867 100 4.514.603.198 24,40

8
Table 3: Business Results
- -Look at the data table we see the corporate business market by 2014 and 2015 are growing.
-The company's Turnover reached 23,013,887,867 by 2015, compared with 24.40% increase
is 2014 4,514,603,198 equivalent. Due in 2015 the company received many contracts provide
building materials for the big ones.
-The company's 2015 cost was 18,167,487,950 million compared with 2014 is rising 12.46%
2,012,809,026, respectively. Due to the business should benefit the company to import more
raw materials and purchased some equipment for serving for production and transportation.
-The profit of the company is 4,846,399,917 million by 2015 compared to 2014 is increased
2,501,794,172% respectively 106.70. Due to the situation in 2015 business development, the
company's products increase, costs have increased thing but not too high compared to the
turnover of the company.
4.3. Some recommendations for sales operations at the company
Improve sales planning work
Sales plan is a sketch of the target, the results need to be achieved, it is proposed that the work
done for each Department, each salesperson. A sketch of the plan real, viable sales would be
the first condition of effective decision sales work.
sales planning work at the company was interested in construction. However, the method of
build targets brings more qualitative and subjective properties of the construction plan.
Although, there is the market factors in the process of building plans.
In companies, only new construction sales plans for each year, then allocate sales plans for
each quarter, not to build long-term plans in order to determine and direct in the long run to
have the supplementary plan as the personnel plan, the financial plan.
Organise reasonable sales locations
No Items
2014
(VND)
2015
(VND)
2015/2014
(VND) (%)
1 Revenue 18.499.284.669 23.013.887.867 4.514.603.198 24,40
2 Costs 16.154.678.924 18.167.487.950 2.012.809.026 12,46
3 Profit 2.344.605.745 4.846.399.917 2.501.794.172 106,70

9
For the sales activity location selling plays a very important role, directly impact business
performance. Sale location is where the display of goods and products, live meeting place
between salespeople and customers, the site of trade transactions and the exchange of goods.
Currently, the company's sales focus mainly closed shop in Ho Chi Minh City. HCM. But is it
actually stores is where traded, not to display the goods and the goods are stored in the
repository. The company is in progress to renovate renovation the store business.
Build strong sales force
Sales management is the process of managing people and by the people. Therefore, the human
factor is the most important factor in deciding the effectiveness of sales work. Have to say,
the administrator is the boat driver, want to ship in the right direction, about to fast and safe
berth, they must have qualified, technically.

10
THE CONCLUSION
The internship is not a long time but I have a better overview of the activities in the
company. The company has a very good working environment, always create conditions to
help the workers by the welfare programs. The process of exercises to help you get more
experience as interns here such as communication skills, the opportunity of exposure to many
seasoned experience in production management. Have the opportunity to apply the knowledge
learned from books, in fact, as well as bring more practical experience in handling, tackling
the job. Over time on, I also noticed that, his knowledge was learned at school but many but
not enough when out reality. So, I know that I have to learn more.
Due to the knowledge, the experience also limited internship reports of children
inevitably make mistakes. So, I look forward to receiving your contributions the teachers to
post my report be more complete.
Once again I sincerely thank Sao Nam Viet co,..ltd has created conditions for children
have internship opportunities at companies, as well as siblings in the business room.

11
REFERENCES
1 Le The Gioi and Partners (2006), Nghiên cứu Marketing lý thuyết và ứng dụng, Thong Ke
Publisher.
2 Rajesh Panda (2011), A Study of Shopper Buying Behaviour in terms of ‘Selection of
Retail Outlets’ and the ‘Impact of Visual Merchandising, Symbiosis International University,
India.
3. Destiny, Cheuk Man LUI (2012) Fashion Marketing and Merchandising Specialism of
Business Research
4. Philip Kotler (2005) Marketing Management
5. Data from Sao Nam Co., Ltd Vietnam

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