1. Patricia L. Reed
Plano, Texas
Patreed6@tx.rr.com (972) 979-5602
Professional Summary: To obtain a position that will allow growth and to excel within an organization that
would use my skills and promote advancement for their employees. I have worked on many high level
programs and projects. I am a capable candidate with strong technical, inspection, administrative duties
knowledge that adheres to established safety and production procedures with GMP.
Skills/ Accomplishments:
ICD-9 Coding / Call Center
Systems Verifications Completions 6 Sigma Specialist/ Compass
Environmental Testing 3Axis Programming software/Firmware Configuration
Quality Incoming Inspection Micrometers, Calipers ,Rulers,
Smart Scope Optical Gagging Product (OGP) Flash 200/500 Measure Mind / Measure X
Trained New Technicians Automatic System/ Unit/Acceptance Testing
VM & Prism& SAP/FICO/AQL Chart Instron Machine /LCD Meter
Alignment / Continuity Testing Oscilloscopes ,function Generator ,Spectrum Analyzer
Quality Incoming Inspection/AQL Chart Microsoft, Office, Excel .Power Point
Programming software/Firmware Configuration
Experience:
2014- 2016 St. Jude Medical Plano, Texas
Quality Assurance Technician 2
 Incoming Receiving Inspection identified all materials inventory,
 Conductroutine and non-routine analyses ofin-process materials,raw materials,environmental samples,
finished goods,or stabilitysamples. Perform visual inspections offinished products
 Interpret test results,compare them to established specifications and control limits,and make
recommendations on appropriateness ofdata for release
 The ability to communicate information and ideas in speaking so others will understand
 Complete documentation needed to supporttesting procedures,including data capture forms,equipment
logbooks,or inventory forms
 Knowledge ofraw materials,production processes,qualitycontrol, costs,and other techniques for
maximizing the effective manufacture and distribution ofgoods
 Knowledge ofthe structure and contentof the English language including the meaning and spelling ofwords,
rules of composition,and grammar.
 Entering,transcribing,recording,storing,or maintaining information in written or electronic/magnetic form
 Inspecting equipment,structures,or materials to identify the cause of errors or other problems or defects.
 Providing information to supervisors,co-workers,and subordinates bytelephone,in written form, e-mail,or in
person. dailypriorities lists with FIFO.
 The ability to apply general rules to specific problems to produce answers thatmake sense
 The ability to read and understand information and ideas presented in writing.
 Rework rejected bad products as required in procedure completion ofall paperwork within compliance .
 Electrical/Mechanical Measurements reading ofall drawings
2000- 2013 Raytheon McKinney, Texas
Incoming Inspection Senior Test Support Associate
 Horizontal Technology Integration (HTI)Commander’s IndependentThermal Viewer (CITV)
 Test performance ofelectromechanical assemblies,using testinstruments such as oscilloscopes,electronic
voltmeters.
 Read blueprints,schematics,diagrams,or technical orders to determine methods for assembly.
 Verify part dimensions or clearances to ensure conformance to specifications,using precision measuring
instruments Inspectparts for surface defects.
 Using logic and reasoning to identify the strengths and weaknesses ofalternative solutions,conclusions or
approaches to problems.

2.  The ability to tell when something is wrong or is likelyto go wrong.It does not involve solving the problem,
only recognizing there is a problem. 85% response every day
 Watching gauges,dials,or other indicators to make sure a machine is working properly.
 Conducting tests and inspections ofproducts,services,or processes to evaluate quality or performance
 Servicing, repairing,calibrating,regulating,fine-tuning,or testing machines,devices,and equipmentthat
operate primarilyon the basis ofelectrical or electronic or mechanical principles.
 Documentdesign or operational testresults.
1990-1999 Raytheon’s Systems Lewisville, Texas
Electronic Technician
 Maintained and recommended appropriate field solution for electronic/electrical products
 Inspection of equipment for proper performances
 Maintained and recommend appropriate solutions for proper operations of each test.
 Verify dimensions of parts, using precision measuring instruments, to ensure that specifications are met.
 Test the performance of electro-mechanical assemblies, using test instruments
 Install electronic parts and hardware, using soldering equipment and hand tools
 Analyze and record test results, and prepare written documentation
 Interact with other technician for daily pass down on pass/fail units and daily priorities
1999-2000 Etna Insurance Dallas Texas
Customer Service Representative/ Administrative Assistant
 Customer Service inbound & Outgoing Calls
 HIPPA & OSHA Compliance
 Works in a team structured environment to provide support to other members of the healthcare team with
attention to detail, quick study self ,motivation positive attitude
 Confer with customers by telephone or e-mail or written letters to provide information services orders, cancel
accounts, or obtain details of complaints and performs related duties as assigned
 Complete contract forms, prepare change of address records, or issue service discontinuance orders, using
computers, Filed invoices and managed allincoming calls for the office
 Resolve customers' service or billing complaints by performing activities such as, refunding money,or adjusting
bills organized insurance claims in computer system.
 Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments,
as well as actions take to resolves patient inquiries within committed time frames
 Checkto ensure that appropriate changes were made to resolve customers problems
 Knowledge of the structure and content of the English language including the meaning and spelling of words,
rules of composition, and grammar
 advise our clients on how drug benefits to encourage the use of lower cost drug alternatives ,such as generics
when appropriate including various lower cost options
Education: High School, Trade School Academy 2000
References: Available Upon Request