This document contains the resume of Palash Mahajan. It summarizes that he has over 2 years of experience working as a Systems Engineer at Infosys Ltd in Pune, India. He has specialized skills in BMC Remedy, BMC Atrium Orchestrator, and has experience with incident management, problem management, change management and other IT service management areas. The resume also lists his educational qualifications, including a B.E. degree, and technical skills like programming languages, databases, and Microsoft Office tools. It includes details of two projects he worked on at Infosys related to IT asset management and service management for enterprise customers.

1. Palash Mahajan
PALASH MAHAJAN
Flat No F-503,
Aakashganga Society,
Pimple Saudagar,
Pune - 411027
Date of Birth: Nov 05, 1992 Age: 23 yrs.
Contact Details:
Mobile: +91-9168356600
E-mail: palashmahajan92@gmail.com
Career Objective:
To enhance my working capacities, professional skills, business Efficiencies and to
serve my organization in best possible way with sheer determination and
commitment.
Summary
 2.3 years of experience with Infosys Ltd, and presently working as a Systems
Engineer in the company at Pune, India.
 Specialization in BMC Remedy, BMC Atrium Orchestrator worked on numerous
enhancements, customizations, bug fixing, and development.
 Skilled L3 BMC Remedy Administrator, for Incident Management, Problem
Management, Change Management, Task Management, Service Request
Management, Service Level Management.
 Strong Analytical and Reasoning skills and effective client communications.
Professional Experience
Organization Designation Duration Location
Infosys Ltd. Systems Engineer Jun 2014 – Present Pune, India
Infosys Ltd.
Systems Engineer
Trainee
Feb 2014 - Jun 2014
Mysore, India

2. Palash Mahajan
Qualifications:
Educational Qualifications:
Qualification University/Board Year of Passing Percentage
B.E.
Rajiv Gandhi Technical
University, Bhopal(M.P)
May 2013
71.09%
H.S.C. Madhya Pradesh State Board April 2009 78.8%
S.S.C. Madhya Pradesh State Board May 2007 78%
Technical Qualifications:
Skills
Experience (in
Years)
Last Worked on
BMC Remedy Administration – Incident
Management 7.1 and 7.5, Task Management,
Problem Management, Change Management,
Service Request Management.
1.7 Till Date
BMC Atrium Orchestrator 0.8 Till Date
Programming Languages(Java, C, C++) 2.0 May 2014
DBMS 0.4 May 2014
Microsoft Office tools 5.3 Till date
Windows Server Administration 0.2 May 2014
Project Details
Project Name IT Asset Management Application (iTAM)
Organization Infosys Limited
Project
Description
The purpose of this project is to support six business critical applications
built on BMC Remedy, BMC Analytics and Atrium Orchestrator.
One of the above applications is integrated with more than 71 external
interfaces with a customer owned ITSM suite of Applications.
Software Operating System Windows XP
Technology Remedy ITSM 7.1
Database Oracle 10g

3. Palash Mahajan
Role Played Systems Engineer
Responsibilities  As an IT enabler transform business requirements into a feasible
IT solution.
 Ensuring the incident and problem tickets as part of remedy
support operations are all being serviced within the defined
SLA/OLA.
 Our service assurance includes troubleshooting/bug-fixing/root
cause analysis of issues and related documentation.
 Proposing and ensuring performance improvement/optimization
of the applications under support.
 Conducting training and induction sessions for new team
members.
Project Name Service Management for Enterprise Customers
Organization Infosys Limited
Project
Description
The primary objective of SMEC (Service Management for Enterprise
Customers) is to provide a new ITSM based on the BMC Remedy ITSM
7.5 application to support cross functional service desk operations for
customers.
The systemis designed to satisfy the requirements for Incident, Change,
Problem, Release, Configuration, Service Level, Service Request,
Knowledge and Asset Management, for client’s enterprise customers.
Software Operating System Sun Solaris 5.10
Technology BMC Remedy AR System 7.5
Database Oracle 10g
Role Played Systems Engineer
Responsibilities  Worked on numerous enhancements related to BMC Remedy.
 Service Assurance Activities including troubleshooting/bug-
fixing/RCA and related documentation
 Configuration activities using AIE jobs, DMT, data import tool and
service request back-end configuration
 Pro-active Monitoring and other administration activities.

4. Palash Mahajan
Certifications and Trainings
 Infosys certified Remedy Administrator
 Attended Infosys Internal Trainings for:
 C, C++, Java, HTML
 BMC Atrium Orchestrator
 BMC Analytics and Business Objects
 BMC Remedy Administrator and User
 ITIL Foundation Level 1
 ServiceNow Administrator
Languages Known
 English
 Hindi
Co-curricular and Extra-Curricular Activities
 Table Tennis winner at Inter-College level.
 Hobbies include reading, listening to music, travelling.
Palash Mahajan
Date: April 8, 2016